Program error message with Enhance Details feature

New Here ,
Feb 13, 2019 Feb 13, 2019

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I have the latest Ps, CR and Windows updates. When attempting to use the new Enhance Details feature from CR the program creates the Enhanced.DNG file but will not open it, the program error message appears.

Any suggestions ?

Andrew

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Adobe Community Professional ,
Feb 13, 2019 Feb 13, 2019

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Can you post a screenshot of the error message?

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Adobe Community Professional ,
Feb 13, 2019 Feb 13, 2019

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You need the Oct. 2018 update for Windows, and some computers haven't received it yet, like mine.

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New Here ,
Feb 13, 2019 Feb 13, 2019

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https://forums.adobe.com/community/photoshop

The error message is here on the Program Errors tab under the Optimise

Performance heading.

I have the 10 October 2018 windows update, at least the windows update

screen says I do.

Andrew

On Thu, Feb 14, 2019 at 10:25 AM Chuck Uebele <forums_noreply@adobe.com>

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Adobe Community Professional ,
Feb 13, 2019 Feb 13, 2019

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I have the 10 October 2018 windows update, at least the windows update

screen says I do.

You need version 1809. Windows Update relies on AI at Microsoft's end to determine if your system can handle 1809. So it may not be installed.

Check for yourself: https://pureinfotech.com/how-determine-version-windows-10-running-pc/

If Windows Update has not yet installed it, then you can do so manually using the Update Assistant

https://support.microsoft.com/en-au/help/4028685/windows-10-get-the-update

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New Here ,
Feb 13, 2019 Feb 13, 2019

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HI John Yes My computer is running windows ver 1809.

Andrew

On Thu, Feb 14, 2019 at 11:58 AM John Waller <forums_noreply@adobe.com>

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Adobe Community Professional ,
Feb 13, 2019 Feb 13, 2019

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OK, good.

So can you post a screenshot of the error message you mentioned in your first post?

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New Here ,
Feb 13, 2019 Feb 13, 2019

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Please find error message attached

Andrew

On Thu, Feb 14, 2019 at 1:23 PM John Waller <forums_noreply@adobe.com>

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Adobe Community Professional ,
Feb 13, 2019 Feb 13, 2019

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Nothing came through. You cannot attached screenshots via email.

You'll have to do it via a desktop browser.

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New Here ,
Feb 13, 2019 Feb 13, 2019

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HI John, The error message attaches just fine. I checked by forwarding the

email to another email address.

The message reads; Adobe Photoshop. Could not complete your request

because of a program error.

Andrew

On Thu, Feb 14, 2019 at 2:51 PM John Waller <forums_noreply@adobe.com>

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Adobe Community Professional ,
Feb 14, 2019 Feb 14, 2019

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Andrew - images, including screenshots, can only be attached when replying using a browser to access the forum directly. Email attachments are stripped and not included in the forum posts, so you may be sending an attachment but no-one here can see it.

Dave

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New Here ,
Feb 14, 2019 Feb 14, 2019

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enhanced details.JPG

I am using windows 10 home version 1809  16gb Ram  AMD A8-7410 APU RADEON R5 GRAPHICS 2.20 MHZ

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New Here ,
Mar 18, 2021 Mar 18, 2021

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Was his original question ever answered - I was able to use enhanced details and for some reason I no longer can.  I get the same error message.  Any help would be most appreciated.

Cheers

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