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Program Error when saving files in Photoshop

New Here ,
May 25, 2020

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When I try to save a file or close Photoshop, I get this error. Now I'm afraid to update my laptop for fear this will happen on it as well. Any help would be greatly appreciated.

 

Thanks in advance.

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Program Error when saving files in Photoshop

New Here ,
May 25, 2020

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When I try to save a file or close Photoshop, I get this error. Now I'm afraid to update my laptop for fear this will happen on it as well. Any help would be greatly appreciated.

 

Thanks in advance.

{Thread renamed by moderator}

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Bug, Problem or error, Windows

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490

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Adobe Employee ,
May 25, 2020

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Hi there,

Sorry to hear about the program error in Photoshop.

  • Could you please let us know the version of Photoshop and the operating system you're working on? You can check the version by going to Help > System Info in Photoshop.
  • Where are you saving the file? Local drive or external/network drive?
  • Have you tried re-installing Photoshop and see if it helps?


Go to Preferences > Performance... and check "Legacy Compositing" and Restart Photoshop.

You may also check this article and see how it goes: https://helpx.adobe.com/in/photoshop/kb/basic-troubleshooting.html

 

Regards,
Sahil

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New Here ,
May 25, 2020

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I updated Photoshop last week so it's the latest version. My computer is off right now. I was saving a small file to a local drive. It was working fine yesterday.

If necessary, I will uninstall and and reinstall it but what a pain in the butt!

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New Here ,
Jun 02, 2020

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Nope...never got an answer...just more questions. After 2 days of differing errors, I was finally able to get in. Not sure why it happened or what happened, but it's working now.

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Community Beginner ,
Jul 31, 2020

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Hi, I had the same problem. Today I followed Sahil Chawla's advice and it solved the problem:

Go to Preferences > Performance... and check "Legacy Compositing" and Restart Photoshop.

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New Here ,
Jul 31, 2020

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Thanks. It fixed itself the following day. All of the adobe apps have been getting wonky, but the next time I use them, they're fine. I think I have a gremlin living in my computer.

 

I appreciate your assistance.

 

Donna

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