Program Error when trying to start a new file.

Dec 01, 2020

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I am using Adobe creative cloud

 

1) I open https://account.adobe com  -OK

2) Shows Photography plan (20GB) -OK

3) clicked on "access your apps and services"

4) Shows "Installed"  PS Photoshop (up to date)  ==> CLICKED OPEN

5) The traditinal PS screen comes up OK

6) Click on "File New" , I want a new blank canvas, there is a template come up titled CUSTOM 5x7@300ppi

7) clicked on that template and (Welcome to Photoshop, Bob) appears with the following msg in a white box:

8) "Adobe Photoshop, (RED X) Could not complete your request because of a program error."

9) WHAT AM I DOING WRONG???

THANKS, BOB

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Program Error when trying to start a new file.

Dec 01, 2020

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I am using Adobe creative cloud

 

1) I open https://account.adobe com  -OK

2) Shows Photography plan (20GB) -OK

3) clicked on "access your apps and services"

4) Shows "Installed"  PS Photoshop (up to date)  ==> CLICKED OPEN

5) The traditinal PS screen comes up OK

6) Click on "File New" , I want a new blank canvas, there is a template come up titled CUSTOM 5x7@300ppi

7) clicked on that template and (Welcome to Photoshop, Bob) appears with the following msg in a white box:

8) "Adobe Photoshop, (RED X) Could not complete your request because of a program error."

9) WHAT AM I DOING WRONG???

THANKS, BOB

TOPICS
How to, Problem or error

Views

33

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Dec 01, 2020 0
Dec 03, 2020

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why don't I get some kind of an answer or acknowledgement????

 

Is there any live person in support that I can talk with??????

 

HELP....!!!!!!!!!!!!!!!!!!!!!!

Bob

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Dec 03, 2020 0
Dec 03, 2020

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The Adobe program is PHOTOSHOP....!!!!!!!!!!!!

 

Is there any live person I can talk with????

 

HELP.................!!!!!!!!!!!!!!!!!!!

 

Bob

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Dec 03, 2020 0
Dec 03, 2020

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@default3q5hmn26yk01  (AKA Bob)

You have posted your question to some other persons question when you should have started your own comversation by using the Post to Community button in the Upper Right Hand Side of the forum for the Adobe program you are using.

 

2020-10-04 07_55_22-Lightroom Classic on Adobe Support Community.png

Now the original poster had their question move to possibly the wrong forum.

 

I am going to Branch your post to a New Discussion and change the Tile for better clarity and possibly a better response to your questions

 

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Dec 03, 2020 0
Dec 03, 2020

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Hi

Can you try the steps under "Program Error Opening Files" in troubleshooting that issue in page linked below, including the first step "Update to v22.0.1" (it also applies to creating new files).

https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

Dave

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Dec 03, 2020 0
Jan 19, 2021

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Hi! update to Photoshop 22.1.1 as it fixes the "program error" issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If the update does not appear in the CC app, go to help>check for updates.

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Jan 19, 2021 0