Program error while rendering a video Photoshop 2020 on a macOS

[benp79206116]

I am trying export a small video from photoshop, a simple slideshow basically. I try render to video and only about half the video renders out before I get a "program error message". I'm not sure how to resolve this issue. Any reccommendations?

{Thread renamed by moderator}

[Sahil.Chawla]

Hi there,

Sorry to hear about the program error while rendering a video in Photoshop 2020, could you please let us know what macOS version are you working on?

Also, where are you exporting the file local or external drive?

Could you try resetting the preferences of  Photoshop and see if it helps?https://helpx.adobe.com/photoshop/using/preferences.html

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

Regards,
Sahil

[benp79206116]

Hey Sahil,

I work on an iMac (Retina 5K, 27-inch, Late 2014)

Running on macOS Mojave version 10.14.6

I am exporting onto my local desktop and I have also tried resetting all of my preferences.

But each time I export, it still gives me that error message.

I went back to Photoshop CC2019 and the file exported into an MP4 file perfectly.

Not sure what else to do.

[benp79206116]

On Wednesday, November 27, 2019, 4:36:14 PM EST, Adobe Support Community Mailer wrote:


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| Hi benp79206116, |
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| Sahil.Chawla just posted in a community you follow. |
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| Nov 25, 2019 05:31 PM in Photoshop |
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Re: Program error photoshop 2020 on a Mac
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Hi there,



Sorry to hear about the program error while rendering a video in Photoshop 2020, could you please let us know what macOS version are you working on?
iMac (Retina 5K, 27-inch, Late 2014)Running on macOS Mojave version 10.14.6

 
Also, where are you exporting the file local or external drive?
Local/desktop

 
Could you try resetting the preferences of  Photoshop and see if it helps?https://helpx.adobe.com/photoshop/using/preferences.html
I reset the preferences but it still gives me this message:
I even went as far as uninstalling/reinstalling Photoshop 2020 with the same result |

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Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

 

Regards,
Sahil

 

 
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[PECourtejoie]

Hello, try to update to Photoshop 21.1, released today, as a fix for program error in the timeline is listed in the release notes: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues