Program Error while using healing brush

Dec 08, 2020

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While working on a new layer and using the healing brush after about 5 times, I get an error message pop-up and I can't continue "could not complete your request because of a program error. I have been editing photo all day. Then this afternoon I ran the PS update. Immediately after I stared getting this message, errrrrrrrr. So fustrating when I'm backed-up with Christmas edits that everyone wants from me.

 

HELP!!!

I'm currently just duplicating the bottom layer to get around this problem but it's very distructive.

I need this fixed ASAP!

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Mac, Problem or error

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Program Error while using healing brush

Dec 08, 2020

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While working on a new layer and using the healing brush after about 5 times, I get an error message pop-up and I can't continue "could not complete your request because of a program error. I have been editing photo all day. Then this afternoon I ran the PS update. Immediately after I stared getting this message, errrrrrrrr. So fustrating when I'm backed-up with Christmas edits that everyone wants from me.

 

HELP!!!

I'm currently just duplicating the bottom layer to get around this problem but it's very distructive.

I need this fixed ASAP!

TOPICS
Mac, Problem or error

Views

235

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Dec 08, 2020 0
Most Valuable Participant ,
Dec 08, 2020

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To get a fix you have to deal with Adobe. You are not addressing Adobe here this us an Adobe User forum site that Adobe set setup foe Adobe users toe user to help each other out.  Users here can not make changes to Photoshop Photoshop is Adobe property. Adobe also only supports the current Photoshop version. Other versions seem to be history.

JJMack

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Dec 08, 2020 0
Dec 08, 2020

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Having the same issue.

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Dec 08, 2020 0
Adobe Community Professional ,
Dec 08, 2020

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hi @GigiMoVal ,

 

Please update to v22.1 released very recently.

 

Here are some additional options for you:

 

https://helpx.adobe.com/africa/photoshop/kb/known-issues.html#ProgramErroropeningfiles

 

hth

mj

 

 

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Dec 08, 2020 0
Dec 08, 2020

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@mj

I am running v22.1.0 and have encountered the same problem for the first time ever.

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Dec 08, 2020 0
Adobe Community Professional ,
Dec 09, 2020

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Hi @cjphoto ,

 

Please try these suggestions from Adobe.

 

https://helpx.adobe.com/africa/photoshop/kb/known-issues.html#ProgramErroropeningfiles

 

Best of luck

mj

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Dec 09, 2020 0
Dec 22, 2020

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Same issue here.

The error seems to depend on (a) the history of the edits and (b) the part of the image that you are trying to edit.

Regarding (a): Sometimes going back a few steps and redo all the steps will get rid of the problem for a couple of edits.

Regarding (b): Some parts might trigger the error, other's won't.

 

Once, I also removed the error from a file by deleting a layer. More clearly: an distinguishable layer seemed to cause the issue. I got rid of the error by deleting it. Not by hiding it and not by merging it. It felt, as if some part of the layer caused the error to appear. 

 

This error appeared with 22.0 and 22.1. 

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Dec 22, 2020 0
Dec 22, 2020

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I might have found a workaround as I just face this error.

 

I was able to make it disappear by creating a "Merge visible" layer and deleting all other layers. 

While this may serve as a workaround, it's clearly not a solution. 

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Dec 22, 2020 0
Dec 22, 2020

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I found the problem.
A) option of yours did NOT work.

I went online and googled my problem and have fixed the brush problem.
Again, it ONLY started immediately after the update. That update changed
settings on my OS for my Mac. I had to access my "System Preferences" for
my Mac. Then the "Accessibility" application. Next "Display" then "Cursor"
then adjust "Cursor size" all the way to the left.

This was the only way to fix the brush and for it to work correctly.

Regards

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Dec 22, 2020 2
Dec 23, 2020

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Thank you @GigiMoVal 

I am also using Mac OSX so there is a correlation here. I did an update of the OS recently, which might have changed the accessibility options. But I had the error before 22.1,  So it might be that we are facing different errors with the same symptopm. But I'll try your solution and let you know the result.

 

 

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Dec 23, 2020 0
Dec 23, 2020

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The solution is NOT the solution in my case.

The cursor size in accessibility options has already been set all the way to the left.

 

As assumed, there seems to be more than one cause for this error.

 

Best regards

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Dec 23, 2020 0
Adobe Community Professional ,
Dec 22, 2020

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Hi @GigiMoVal ,

 

Thanks for coming back and sharing the solution with the community.

 

Happy healing

mj

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Dec 22, 2020 0