Program Freezes when i add photos

New Here ,
Apr 19, 2021 Apr 19, 2021

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Hi there,

 

Everytime i open photo shop and click and drag a photo to edit from a folder the program freezes.

but if I open the file from photoshop it works fine.

 

my computer is a PC - processor AMD Ryzen 5 PRO 4400G with Radeon Graphics 3.70 GHz

Ram 16.0 GB (15.4 GB usable) 

Photo shop version 22.3.1 Release

 

What are your thoughts ? what can you suggest ? 

 

 

Included some of the files that freezes.

 

 

TOPICS
Bug, Crash or freeze, How to, Problem or error, Windows

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Most Valuable Participant ,
Apr 19, 2021 Apr 19, 2021

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Start by checking your event viewer for potential causes of the crashes/ freezes. From hardware acceleration issues to permissions stuff to internal Windows stuff this could be anything.

 

Mylenium

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New Here ,
Apr 20, 2021 Apr 20, 2021

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looking in the event log i found this, also this only started happening after i updated adobe.

 

Faulting module name: KERNELBASE.dll, version: 10.0.19041.906, time stamp: 0x26452a2a
Exception code: 0xe06d7363
Fault offset: 0x0012a6e2
Faulting process id: 0xfa0
Faulting application start time: 0x01d73590da9e7790
Faulting application path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: f63a3564-cac8-4099-8276-3d9483755580
Faulting package full name:
Faulting package-relative application ID:

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