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Everytime i open photo shop and click and drag a photo to edit from a folder the program freezes.
but if I open the file from photoshop it works fine.
my computer is a PC - processor AMD Ryzen 5 PRO 4400G with Radeon Graphics 3.70 GHz
Ram 16.0 GB (15.4 GB usable)
Photo shop version 22.3.1 Release
What are your thoughts ? what can you suggest ?
Included some of the files that freezes.
Start by checking your event viewer for potential causes of the crashes/ freezes. From hardware acceleration issues to permissions stuff to internal Windows stuff this could be anything.
looking in the event log i found this, also this only started happening after i updated adobe.
Faulting module name: KERNELBASE.dll, version: 10.0.19041.906, time stamp: 0x26452a2aException code: 0xe06d7363Fault offset: 0x0012a6e2Faulting process id: 0xfa0Faulting application start time: 0x01d73590da9e7790Faulting application path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exeFaulting module path: C:\Windows\System32\KERNELBASE.dllReport Id: f63a3564-cac8-4099-8276-3d9483755580Faulting package full name:Faulting package-relative application ID: