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Progress bar hangs upon opening a file

Community Beginner ,
Aug 20, 2020

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Odd problem: when I open a document, the progress bar stays visible. I can click 'cancel', but it won't disappear. I can work on the image, but the progress bar window stays visible. And that is a nuisance.

OSX 10.14.6

Photoshop CC 21.2.2

I appreciate any help you might have!

Adobe Community Professional
Correct answer by Eugenio.NYC | Adobe Community Professional

Hi, sorry about that

1st: Reset the preferences, here the instructions

https://helpx.adobe.com/photoshop/using/preferences.html

2nd: Go to the creative cloud app and click on the 3 dots next to Photoshop app to see more options and select other versions

you can install a previous version of Photoshop and maybe that will work, sometimes there are bugs and you have to update the system

Let me know if that works

 

Regards

Eugenio

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Progress bar hangs upon opening a file

Community Beginner ,
Aug 20, 2020

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Odd problem: when I open a document, the progress bar stays visible. I can click 'cancel', but it won't disappear. I can work on the image, but the progress bar window stays visible. And that is a nuisance.

OSX 10.14.6

Photoshop CC 21.2.2

I appreciate any help you might have!

Adobe Community Professional
Correct answer by Eugenio.NYC | Adobe Community Professional

Hi, sorry about that

1st: Reset the preferences, here the instructions

https://helpx.adobe.com/photoshop/using/preferences.html

2nd: Go to the creative cloud app and click on the 3 dots next to Photoshop app to see more options and select other versions

you can install a previous version of Photoshop and maybe that will work, sometimes there are bugs and you have to update the system

Let me know if that works

 

Regards

Eugenio

TOPICS
Problem or error

Views

48

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 20, 2020 0
Adobe Community Professional ,
Aug 20, 2020

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Hi, sorry about that

1st: Reset the preferences, here the instructions

https://helpx.adobe.com/photoshop/using/preferences.html

2nd: Go to the creative cloud app and click on the 3 dots next to Photoshop app to see more options and select other versions

you can install a previous version of Photoshop and maybe that will work, sometimes there are bugs and you have to update the system

Let me know if that works

 

Regards

Eugenio

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Aug 20, 2020 0
Community Beginner ,
Aug 31, 2020

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Thank you. I reset the preferences and that seems to have solved the problem,

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Aug 31, 2020 0