PS 2020 Saving file freezes and unable to close program

New Here ,
Nov 06, 2019 Nov 06, 2019

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Using the latest PS 2020 and while editing something from Lightroom Classic the file will be stuck while saving at any %. Obviously I can't close the file or the program while it's "saving" so I am forced to force close the program losing all my progress on the file.

 

Currently latest Photoshop 2020 and Lightroom Classic on a Macbook Pro 13" 2017.

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Bug, Crash or freeze, Mac, Problem or error

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Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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I have the same problem. This is really killing my real estate workflow. Sometimes it will work, but sometimes it crashes at like 98% and then I have to restart my whole computer. I am using a 2019 MacBook pro 13", I downloaded Lr and Ps from the creative cloud app, and I have the most recent update to the app.

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Community Beginner ,
Nov 07, 2019 Nov 07, 2019

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Ok, so I figured out something that works for me. Change your catalog "Save" settings so that it saved every time you exit Lightroom. When photoshop fails, "Force Quit" Ps, and then quit Lr. When it asks to back up your catalog, select "Backup". Now go back into Lr and edit your photo in Ps. It works for at least that photo for me. Sometimes it works for a couple of images, but it will fail eventually and then just backup your catalog again and try it again. So far that works.

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Adobe Employee ,
Nov 08, 2019 Nov 08, 2019

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Hi there,

 

We're really sorry for the save issue. Are you facing this issue with all the files or any specific file formats? Could you please turn on the legacy compositing in Photoshop preferences > Performance tab > restart Photoshop and let us know if that helps.

 

Also, are you facing this issue specifically after the recent update of  Photoshop 21.0?

 

Thanks,

Mohit

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New Here ,
Nov 10, 2019 Nov 10, 2019

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As far it goes right now, I have only been using DNG files that I have converted in LR. I will give that legacy setting a try on a test image on my Lightroom catalog.

 

This issue is specifically since updating to PS 21.0.

Currently I am resorting to the last version 2019 to edit externally of LR for the time being with no noticeable issues. 

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Community Beginner ,
Nov 11, 2019 Nov 11, 2019

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I do believe that it is a Photoshop issue, and possibly not a Lightroom issue. I had trouble the other night saving a photoshop file that was not linked to Lr. And this issue just started a couple of weeks ago. It could be from the new Ps update or OSX Catalina, not sure.

 

I was using a combination of TIFF and RAW files. The RAWs were .ARW files from my sony a7III.

 

But I tried to export the files from Lr, and then open them in Ps, do my edits, and then save the file seperate from Lr. This still failed to save. 

 

I'll try to reset Ps when i get home.

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Community Beginner ,
Nov 22, 2019 Nov 22, 2019

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Yes, I think it is a Photoshop problem because it only happens to me in Photoshop. Please help! This has already killed 2 projects because I cant save.

 

Also when force quitting and reopening it stays stuck and never opens. I have to restart the whole computer for it to work again.

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New Here ,
Feb 26, 2020 Feb 26, 2020

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This is also happening to me. It's keeping me from working on important work projects and it's killing me!

 

Please find a fix for this ASAP.

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Community Beginner ,
Dec 18, 2019 Dec 18, 2019

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I am also having the same issue.  File gets hung up at 99%. Using on iMac, PS 21.0.2. I have to force quit, lose my work and start over.  Again. And again. And again. I did update the preferences. 

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Community Beginner ,
Jan 03, 2020 Jan 03, 2020

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Hi Mohit, I was having trouble saving TIFF and Jpeg however the solution you offered here corrected the saving issues. Thank You

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Community Beginner ,
Mar 16, 2020 Mar 16, 2020

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I have the same issue. Even with 21.0.3. 

With or without use of LR, does not make any difference.

I can't even stop, interrupt saving process....

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New Here ,
Nov 17, 2019 Nov 17, 2019

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Same Issue. Tried the fix on other forums but nothing has helped

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New Here ,
Nov 17, 2019 Nov 17, 2019

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I turned on the "legacy compositing" and un-checked the "use graphic processor" in performance preferences. This has successfully worked all day now apart from a few times. On investigating this the preference setting check boxes had reverted so I changed the setting again and Ps worked correctly again. Don't understand why they would revert?

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New Here ,
Nov 19, 2019 Nov 19, 2019

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Same issue. There is definetly something wrong with Photoshop 2020. I cannot save anything and am foreced to close. I've lost all of my work multiple times today. 

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Community Beginner ,
Nov 22, 2019 Nov 22, 2019

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Yea it has to be Photoshop because I've tried everything and nothing works. It's really messing up my work.

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New Here ,
Dec 05, 2019 Dec 05, 2019

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No update?? I'm still having the same issues, and have read on numerous other forums that PS 2020 is virtually imposible to use because of all of the bugs. I really hope someone from Adobe comments soon.

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Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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Same here. Photoshop 2021. Lost my work multiple times. Regret it so much to have switched from 2018 to 2021. Older versions seem much more stable.

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Explorer ,
Nov 20, 2019 Nov 20, 2019

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Same issue with PS 2020. Hangs on 99% when saving PSD files of modest size (600M ish) The progress bar jumps immediately to 99% then just sticks there for ages

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New Here ,
Nov 26, 2019 Nov 26, 2019

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I have the same issue. Exporting from Lightroom to Photoshop. Editing the file and hangs and doesn't save. I've lost valuable project time on this. Please fix Adobe thanks.

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New Here ,
Dec 27, 2019 Dec 27, 2019

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I have the same issue - trying to save files (psd, not huge) in PS 2020 on my desktop and it hangs up - sometimes at 0%, other times at 63% or 76% - no consistency. Then I have to force quit it and often reboot the computer (iMac 2017 w 64G memory) in order to get PS restarted. I've lost a lot of work and time - very frustrating. 

 

Also spent about 90 min on a chat with tech support, un-installed and re-installed the app - nothing, still doesn't work.

Please fix this issue and put out an update!

Thanks!

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New Here ,
Jan 10, 2020 Jan 10, 2020

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Any of you having a solution? 

I'm eagerly scratching my eyeballs out right now.... Every time when saving my psd file, it freezes, have to forse stop photoshop and restart my whole computer and having damaged files as a result of this... 

Hope Adobe helps out fast!! 

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Community Beginner ,
Jan 23, 2020 Jan 23, 2020

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i'm saving out as .tiff and same thing - 99% then freezes - have to force quit. open recovered file and it only has a flattened layer. i've lost HOURS of work. 

tried adobe's solution (reset, restart) - worked first time but dont trust it will "hold". 

my solution - using ps 2019. literally can't afford the time wasted and all the work lost.

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Community Beginner ,
Jan 23, 2020 Jan 23, 2020

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I noticed a Photoshop update yesterday. Has anyone tried the update? Has the problem been fixed?

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Community Beginner ,
Jan 23, 2020 Jan 23, 2020

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i downloaded update - reset ps, restarted machine and had no problems on first file - saved my .tif fine - no stall.

i'm using 2019 in interim until i can fully test without losing work. 

 

can anyone confirm confirm update solved issue? 👍🏼

 

thanks...

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Community Beginner ,
Jan 23, 2020 Jan 23, 2020

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I wish the update notes would say specifically what it is supposed to fix. 

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