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PS 2020 Saving file freezes and unable to close program

New Here ,
Nov 06, 2019

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Using the latest PS 2020 and while editing something from Lightroom Classic the file will be stuck while saving at any %. Obviously I can't close the file or the program while it's "saving" so I am forced to force close the program losing all my progress on the file.

 

Currently latest Photoshop 2020 and Lightroom Classic on a Macbook Pro 13" 2017.

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Bug, Crash or freeze, Mac, Problem or error

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PS 2020 Saving file freezes and unable to close program

New Here ,
Nov 06, 2019

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Using the latest PS 2020 and while editing something from Lightroom Classic the file will be stuck while saving at any %. Obviously I can't close the file or the program while it's "saving" so I am forced to force close the program losing all my progress on the file.

 

Currently latest Photoshop 2020 and Lightroom Classic on a Macbook Pro 13" 2017.

TOPICS
Bug, Crash or freeze, Mac, Problem or error

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7.7K

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Nov 06, 2019 1
Community Beginner ,
Nov 06, 2019

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I have the same problem. This is really killing my real estate workflow. Sometimes it will work, but sometimes it crashes at like 98% and then I have to restart my whole computer. I am using a 2019 MacBook pro 13", I downloaded Lr and Ps from the creative cloud app, and I have the most recent update to the app.

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Nov 06, 2019 0
Community Beginner ,
Nov 07, 2019

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Ok, so I figured out something that works for me. Change your catalog "Save" settings so that it saved every time you exit Lightroom. When photoshop fails, "Force Quit" Ps, and then quit Lr. When it asks to back up your catalog, select "Backup". Now go back into Lr and edit your photo in Ps. It works for at least that photo for me. Sometimes it works for a couple of images, but it will fail eventually and then just backup your catalog again and try it again. So far that works.

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Nov 07, 2019 0
Adobe Employee ,
Nov 08, 2019

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Hi there,

 

We're really sorry for the save issue. Are you facing this issue with all the files or any specific file formats? Could you please turn on the legacy compositing in Photoshop preferences > Performance tab > restart Photoshop and let us know if that helps.

 

Also, are you facing this issue specifically after the recent update of  Photoshop 21.0?

 

Thanks,

Mohit

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Nov 08, 2019 1
New Here ,
Nov 10, 2019

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As far it goes right now, I have only been using DNG files that I have converted in LR. I will give that legacy setting a try on a test image on my Lightroom catalog.

 

This issue is specifically since updating to PS 21.0.

Currently I am resorting to the last version 2019 to edit externally of LR for the time being with no noticeable issues. 

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Nov 10, 2019 0
Community Beginner ,
Nov 11, 2019

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I do believe that it is a Photoshop issue, and possibly not a Lightroom issue. I had trouble the other night saving a photoshop file that was not linked to Lr. And this issue just started a couple of weeks ago. It could be from the new Ps update or OSX Catalina, not sure.

 

I was using a combination of TIFF and RAW files. The RAWs were .ARW files from my sony a7III.

 

But I tried to export the files from Lr, and then open them in Ps, do my edits, and then save the file seperate from Lr. This still failed to save. 

 

I'll try to reset Ps when i get home.

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Nov 11, 2019 0
Community Beginner ,
Nov 22, 2019

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Yes, I think it is a Photoshop problem because it only happens to me in Photoshop. Please help! This has already killed 2 projects because I cant save.

 

Also when force quitting and reopening it stays stuck and never opens. I have to restart the whole computer for it to work again.

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Nov 22, 2019 1
New Here ,
Feb 26, 2020

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This is also happening to me. It's keeping me from working on important work projects and it's killing me!

 

Please find a fix for this ASAP.

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Feb 26, 2020 0
Community Beginner ,
Dec 18, 2019

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I am also having the same issue.  File gets hung up at 99%. Using on iMac, PS 21.0.2. I have to force quit, lose my work and start over.  Again. And again. And again. I did update the preferences. 

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Dec 18, 2019 0
Community Beginner ,
Jan 03, 2020

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Hi Mohit, I was having trouble saving TIFF and Jpeg however the solution you offered here corrected the saving issues. Thank You

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Jan 03, 2020 1
Community Beginner ,
Mar 16, 2020

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I have the same issue. Even with 21.0.3. 

With or without use of LR, does not make any difference.

I can't even stop, interrupt saving process....

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Mar 16, 2020 0
New Here ,
Nov 17, 2019

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Same Issue. Tried the fix on other forums but nothing has helped

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Nov 17, 2019 0
New Here ,
Nov 17, 2019

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I turned on the "legacy compositing" and un-checked the "use graphic processor" in performance preferences. This has successfully worked all day now apart from a few times. On investigating this the preference setting check boxes had reverted so I changed the setting again and Ps worked correctly again. Don't understand why they would revert?

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Nov 17, 2019 0
New Here ,
Nov 19, 2019

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Same issue. There is definetly something wrong with Photoshop 2020. I cannot save anything and am foreced to close. I've lost all of my work multiple times today. 

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Nov 19, 2019 1
Community Beginner ,
Nov 22, 2019

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Yea it has to be Photoshop because I've tried everything and nothing works. It's really messing up my work.

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Nov 22, 2019 0
New Here ,
Dec 05, 2019

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No update?? I'm still having the same issues, and have read on numerous other forums that PS 2020 is virtually imposible to use because of all of the bugs. I really hope someone from Adobe comments soon.

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Dec 05, 2019 1