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PS 2021 crashes over and over and over

New Here ,
Oct 23, 2020

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Installed all the Adobe updates today. What a terrible experience! I checked the box to delete previous versions - BIG mistake because now they're gone and the new version simply doesn't work. I've opened PS 2021 at least ten times, done a tiny bit of work, and then it crashes. Every. Single. Time. 

 

I'm on a Mac with the latest OS installed as well. 

 

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Crash or freeze, Download and install, Mac

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PS 2021 crashes over and over and over

New Here ,
Oct 23, 2020

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Installed all the Adobe updates today. What a terrible experience! I checked the box to delete previous versions - BIG mistake because now they're gone and the new version simply doesn't work. I've opened PS 2021 at least ten times, done a tiny bit of work, and then it crashes. Every. Single. Time. 

 

I'm on a Mac with the latest OS installed as well. 

 

TOPICS
Crash or freeze, Download and install, Mac

Views

76

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Oct 23, 2020 0
Adobe Community Professional ,
Oct 23, 2020

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You should be able to install previous versions from Creative Cloud Destop app. Click on three dots on the right side of app then choose Other versions https://helpx.adobe.com/download-install/using/install-previous-version.html

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Oct 23, 2020 0
Participant ,
Oct 29, 2020

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Bojan, they're only giving me the option of installing v21 and v20, which, given how much of a studio-killer this 'update' is, is a really shabby piece of craft.

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Oct 29, 2020 0
Adobe Community Professional ,
Oct 24, 2020

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First off, try a preference reset. The installation can carry forward preferences from your old version. These are saved each time Photoshop closes and  any corruption can lead to issues. Sometimes those issues may not have impacted the last version but can cause problems in a newer update.

Dave 

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Oct 24, 2020 0
New Here ,
Oct 25, 2020

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Thanks for the tip, but it didn't work. Reopening PS after a preference reset seemed to allow the application to work - but only for about two minutes. Then crash and what I'd done on my image was lost again. What next? 

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Oct 25, 2020 0
Participant ,
Oct 29, 2020

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Tried the pref reset, and it didn't work either.

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Oct 29, 2020 0