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PS 2021 Mojave: 1 or 2 bounces and that's it

Explorer ,
Nov 03, 2020

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Does not launch, only bounces once or twice in the dock and that’s it. No splashscreen, no error, nothing. Same with Animate. 

 

At least BS 2020 starts up, still unusable but it runs.

 

 

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Bug, Crash or freeze, Mac, Problem or error

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PS 2021 Mojave: 1 or 2 bounces and that's it

Explorer ,
Nov 03, 2020

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Does not launch, only bounces once or twice in the dock and that’s it. No splashscreen, no error, nothing. Same with Animate. 

 

At least BS 2020 starts up, still unusable but it runs.

 

 

TOPICS
Bug, Crash or freeze, Mac, Problem or error

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48

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Nov 03, 2020 0
Explorer ,
Nov 17, 2020

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22.0.1 still not launching - lmao!!

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Nov 17, 2020 0
Adobe Community Professional ,
Nov 17, 2020

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Reinstall your Creative Cloud app. This was an issue that came up last week.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 17, 2020 0
Explorer ,
Nov 17, 2020

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Thanks. I tried to uninstall the client and it offered me to repair the installation. That didn't help. Will try to uninstal completely tomorrow.

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Nov 17, 2020 0
Adobe Community Professional ,
Nov 17, 2020

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Thats the error - it removed the app but didnt reinstall.

Do a reinstall from the website and it will be resolved.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 17, 2020 0
Explorer ,
Nov 18, 2020

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Thanks again. Still no luck. And I give up, going back to PS 2019, last usable and stable version for me.

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Nov 18, 2020 0
Adobe Community Professional ,
Nov 18, 2020

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Did you run the CC cleaner tool? 2019 may not work either - all are dependent on the CC app functioning.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 18, 2020 0
Explorer ,
Nov 18, 2020

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2019/2020 launch with no problems. I didn't remove the CC app (yet) with cleaner tool, had to work 🙂 As I understand you mean I should

 

- remove CC app with the cleaner and restart

- reinstall CC app and after that install PS2021 via website?

 

ty

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Nov 18, 2020 0
Adobe Community Professional ,
Nov 18, 2020

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No just the CC app - you dont have to uninstall PS or any other app.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 18, 2020 0