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Hello,
The last version of Photoshop 21.2.1 is not working in OS Catalina version: 10.15.6 (19G73).
Please look my image:
It could not be fulfilled because there has been an error in the program.
I gave the permissions on my antivirus, security permissions on my mac, uninstalled the version, reinstalled it, installed the previous version, and a new installation from scratch.
Important: I am not a beginner!
Any idea?
Thank you very much!
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Hello there,
The CC cleaner tool does not work perfectly, so I recommend searching all adobe files from past versions manually. This will certainly take a long time. But you must delete everything because the tool cannot find ALL the files. After doing a new installation of the Creative Cloud, restart your mac and voilà!
Thank you very much @kstohlmeyer1
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Hello there,
sorry moderator, but the Photoshop version is the 21.21
Any idea please? I have few days trying and nothing work!
Thank you very much!
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Have you tried running with your antivirus turned off completely - not just giving an exception to the app?
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Hello Kstohlmeyer1,
I use Bitdefender and I have never had issue with it. Bitdefender have 500 million users and 0 conflicts with Adobe DC Pro. The issues are with the program! I follow your procedure with my antivirus and not work !
Any ideas of something that can really help me?
Thank you very much!
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Calithos,
No need for the snark - we are all volunteers here and I am working off your limited information.
I have the same PS and OS version and am running with no issues but I also do not run Bitdefender on my machine, hence my suggestion.
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Kstohlmeyer1,
Excuse me, it's not sarcasm, it's sincerity. I'm new user here. Also, I did not know that you are all volunteers, therefore I appreciate your help. I am used to receiving excellent support for the subscriptions that I pay. Generally the problems are solved in 24, I thought that with Adobe it would be even faster, but I was wrong.
I would love at least someone to identify the issue and tell me that it will be resolved in the next update. I have been unable to use Photoshop for several days.
I sincerely appreciate your help.
Thank you very much!
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In the meantime, you could try uninstalling and running the CC cleaner tool:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Then try installing the previous version to see if you get a better result.
https://helpx.adobe.com/download-install/using/install-previous-version.html
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Hello there,
The CC cleaner tool does not work perfectly, so I recommend searching all adobe files from past versions manually. This will certainly take a long time. But you must delete everything because the tool cannot find ALL the files. After doing a new installation of the Creative Cloud, restart your mac and voilà!
Thank you very much @kstohlmeyer1