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PS 21.1 & Catalina 10.15.6 not working

Community Beginner ,
Jul 25, 2020

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Hello,

 

The last version of Photoshop 21.2.1 is not working in OS Catalina version: 10.15.6 (19G73).

Please look my image:Captura de Pantalla 2020-07-25 a la(s) 18.09.36.png

It could not be fulfilled because there has been an error in the program.

I gave the permissions on my antivirus, security permissions on my mac, uninstalled the version, reinstalled it, installed the previous version, and a new installation from scratch.

 

Important: I am not a beginner!

 

Any idea?

 

Thank you very much!

 

 

 

 

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Correct answer by calithos | Community Beginner

Hello there,

 

The CC cleaner tool does not work perfectly, so I recommend searching all adobe files from past versions manually. This will certainly take a long time. But you must delete everything because the tool cannot find ALL the files. After doing a new installation of the Creative Cloud, restart your mac and voilà!

 

Thank you very much @kstohlmeyer1

 

 

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PS 21.1 & Catalina 10.15.6 not working

Community Beginner ,
Jul 25, 2020

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Hello,

 

The last version of Photoshop 21.2.1 is not working in OS Catalina version: 10.15.6 (19G73).

Please look my image:Captura de Pantalla 2020-07-25 a la(s) 18.09.36.png

It could not be fulfilled because there has been an error in the program.

I gave the permissions on my antivirus, security permissions on my mac, uninstalled the version, reinstalled it, installed the previous version, and a new installation from scratch.

 

Important: I am not a beginner!

 

Any idea?

 

Thank you very much!

 

 

 

 

[Branched from unrelated thread by moderator]

[Subject renamed by moderator]

Correct answer by calithos | Community Beginner

Hello there,

 

The CC cleaner tool does not work perfectly, so I recommend searching all adobe files from past versions manually. This will certainly take a long time. But you must delete everything because the tool cannot find ALL the files. After doing a new installation of the Creative Cloud, restart your mac and voilà!

 

Thank you very much @kstohlmeyer1

 

 

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Problem or error

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120

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Community Beginner ,
Jul 26, 2020

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Hello there,

 

sorry moderator, but the Photoshop version is the 21.21

 

Any idea please? I have few days trying and nothing work!

 

Thank you very much!

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Adobe Community Professional ,
Jul 27, 2020

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Have you tried running with your antivirus turned off completely - not just giving an exception to the app?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Jul 27, 2020

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Hello Kstohlmeyer1,

 

I use Bitdefender and I have never had issue with it. Bitdefender have 500 million users and 0 conflicts with Adobe DC Pro. The issues are with the program! I follow your procedure with my antivirus and not work !

 

Any ideas of something that can really help me?

 

Thank you very much!

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Adobe Community Professional ,
Jul 27, 2020

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Calithos,

 

No need for the snark - we are all volunteers here and I am working off your limited information.

I have the same PS and OS version and am running with no issues but I also do not run Bitdefender on my machine, hence my suggestion. 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Jul 27, 2020

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Kstohlmeyer1,

 

Excuse me, it's not sarcasm, it's sincerity. I'm new user here. Also, I did not know that you are all volunteers, therefore I appreciate your help. I am used to receiving excellent support for the subscriptions that I pay. Generally the problems are solved in 24, I thought that with Adobe it would be even faster, but I was wrong.

 

I would love at least someone to identify the issue and tell me that it will be resolved in the next update. I have been unable to use Photoshop for several days.

 

I sincerely appreciate your help.

 

Thank you very much!

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Adobe Community Professional ,
Jul 27, 2020

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In the meantime, you could try uninstalling and running the CC cleaner tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

Then try installing the previous version to see if you get a better result.

https://helpx.adobe.com/download-install/using/install-previous-version.html 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Aug 02, 2020

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Hello there,

 

The CC cleaner tool does not work perfectly, so I recommend searching all adobe files from past versions manually. This will certainly take a long time. But you must delete everything because the tool cannot find ALL the files. After doing a new installation of the Creative Cloud, restart your mac and voilà!

 

Thank you very much @kstohlmeyer1

 

 

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