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PS 22.0.0: document preview is black until I use Selection tool

Community Beginner ,
Nov 12, 2020

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After updating to v 22.0.0 and (re)opening a file, "Layers" shows the photo, but the preview is a black document.PS22_open.jpgPS22_select.jpg

When I use the Select tool, I get the error message, but afterwords the document is visible, and I am able to work. What's wrong?

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Problem or error, Windows

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PS 22.0.0: document preview is black until I use Selection tool

Community Beginner ,
Nov 12, 2020

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After updating to v 22.0.0 and (re)opening a file, "Layers" shows the photo, but the preview is a black document.PS22_open.jpgPS22_select.jpg

When I use the Select tool, I get the error message, but afterwords the document is visible, and I am able to work. What's wrong?

TOPICS
Problem or error, Windows

Views

20

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Nov 12, 2020 0
Adobe Community Professional ,
Nov 12, 2020

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Hi

It's a known issue and related to unsupported GPU's or out of date drivers

https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

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