PS 22.1.1 Crashes Constantly

New Here ,
Feb 09, 2021 Feb 09, 2021

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I cannot use this or even several previous versions without having to force quit and restart it every few MINUTES. I do submit a crash report each time - wondering what I can do to fix this? It's maddening to the point when I'm looking to use a different application to avoid Photoshop altogether. I'm not using PS for any heavy lifting - just very basic, non-hi res editing. Please help.

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Bug, Crash or freeze, Mac, Performance, Problem or error

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Adobe Community Professional ,
Feb 09, 2021 Feb 09, 2021

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Please give us more informations including the following : 

Adobe product and version number 

Operating system and version number 

The full text of any error message (s) 

What you were doing when the problem occurred 

Screenshots of the problem and/or error messages 

Computer hardware, such as CPU; GPU; the amount of RAM; etc 

 

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them. 

 

Thanks. The above info will help us in trying to solve your problem. 

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New Here ,
Feb 09, 2021 Feb 09, 2021

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PS 22.1.1

Big Sur 11.2 (20D64)

MacBook Pro (16-inch, 2019), 

2.3 GHz 8-Core Intel Core i9

64 GB 2667 MHz DDR4

AMD Radeon Pro 5500M 4 GB

There is no text or error message. Just spinning beach ball that never stops until I force quit.

I was moving a small text block, or typing in a word, or changing the color of a layer, etc. Doesn't seem to matter since it happens so often.

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Adobe Community Professional ,
Feb 09, 2021 Feb 09, 2021

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This is most likely GPU related. What GPU? Is the driver up to date?

 

Do you have dual GPUs? (many new laptops do). This is always problematic and you will need to disable the intgrated GPU.

 

Generally, buggy video drivers have been the curse of Photoshop ever since computer games were invented. Most of these problems are caused by buggy drivers.

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New Here ,
Feb 09, 2021 Feb 09, 2021

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Not sure how many GPU's I have?

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Most Valuable Participant ,
Feb 09, 2021 Feb 09, 2021

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22.2.0 was released today it has fixed some of the 22.1.1 issues like crashes.  The Line tool function has not been restored and UV overlay still do not function in editing 3D surfaces and do so messes up the menu View>Show>items.  Adobe still has work to do for PS 2021.

JJMack

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New Here ,
Feb 09, 2021 Feb 09, 2021

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It doesn't give the option on the creative cloud app to update to that version yet.

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