PS and ACR eating up ram

[maryhu]

Since updating in the fall I keep having issues with batch editing in ps and acr.  When it crashes I go to task manager and see that ps is using all of the ram that I've allocated to it.  I have 30 gb or ram and if I allocate 20 gb to ps it uses all of it and crashes.  if I allocate 30 gb it uses it all and crashes.  If I allocate 10 gb it uses it all and crashes.  I've worked with 5+ customer service reps and they all keep tweaking one or 2 things and telling me to come back if it continues to happen.  It ALWAYS continues to happen and I'm getting tired of spending hour upon hour with reps.  Any ideas?

[marliton]

Hi. Please check this info, maybe can be helpful: https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html

[D Fosse]

The RAM usage is normal. It's supposed to work this way. That's not the reason for the crashing.

It's much more likely that it crashes in a buggy video driver. That's the overwhelmingly most common cause for crashing.

[maryhu]

We thought that might be the issue, but we just installed a brand new video card.  The NVIDIA rtx 1060 (I think) and made sure the driver was up to date.  How else can I fix it if you're right and that's the culprit?