PS and AI- cannot create new document or use tool for simple resize

New Here ,
Mar 05, 2021 Mar 05, 2021

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I'm having software issues today. I cannot just open a new file and type in the dimensions for my document. It is happening in PS and AI. Any ideas?

 

Also, I used to be able to use the arrow tool and just select multiple things at once to resize. It no longer does this. What is happening???

 

*Brand new macBook pro with all upgraded graphics card, processor and memory

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Mac, Performance, Problem or error

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Most Valuable Participant ,
Mar 05, 2021 Mar 05, 2021

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Try resetting your Photoshop Tools and Preferences.  I know nothing about AI. I do not install it. If you just install PS 2021 make sure your GPU meets PS 2021 requirements and you have the latest device driver available for it installed.

JJMack

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New Here ,
Mar 05, 2021 Mar 05, 2021

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It is literally a brand new computer as of December 28, 2020. I would imagine it meets what PS2021 needs? How do I check that I guess?

 

Also, I have creative suite, does that change anything? It is updated as well

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Adobe Community Professional ,
Mar 05, 2021 Mar 05, 2021

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Hi @Sweet Honeybee 

 

Does your brand new Mac have an M1 chip? If so, read this help file and use the Beta for M1 until Adobe works out a fix for the new chip.

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

 

Apple installs updates for the graphics card with software updates.

 

~ Jane

 

 

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