PS can't open 8k mp4 created by Canon R5

Explorer ,
Mar 03, 2021 Mar 03, 2021

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PS can't open 8k mp4 created by Canon R5. You get error "Could not open "filename.mp4" because the video file could not be opened.  The wierd thing is that LR and Windows OS can open the file with no issue.  Also while in LR, I can't "edit in" anything.  All normal target apps are grayed out.  Support was able to recreate the issue with one of my files.

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Bug, Problem or error, Windows

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Explorer , Mar 04, 2021 Mar 04, 2021
Yep done all those things.  Adobe has accepted this as a reported bug.  They were able to recreate on their systems. I put this here so that everyone else won't worry if it is something on their end. 

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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Have you checked to see if Camera RAW has support for the Canon R5 8k RAW files yet?  Also, since you said that Lightroom can see it and not Photoshop, have you updated Photoshop to the latest version yet?

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Explorer ,
Mar 04, 2021 Mar 04, 2021

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Yep done all those things.  Adobe has accepted this as a reported bug.  They were able to recreate on their systems. I put this here so that everyone else won't worry if it is something on their end.

 

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