PS CC 2018: Start Error that i need Windows 10 Version 1511+ on Windows 10 Enterprise Version 1607

New Here ,
Oct 20, 2017

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Hello,

i can not start PS CC 2018 on my Windows 10 Enterprise Version 1607. I get the message that i have to update my Windows 10 to November Update 1511 or higher. But I have a newer Version. Has someone an idea for me. Where check PS on start whiche Windows i have? On the registry?

Here the message. Sorry is in german:

Unbenannt.PNG

Thanks for your answers.

Kerstin

Kerstin, and all,

Sorry for the Windows 10 version requirement confusion with Photoshop 19.x versioning.

In short,

I'm working to get our System Requirements documentation updated to this effect, apology for the confusion/frustration caused by the lack of documentation update.

Regards

Pete

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PS CC 2018: Start Error that i need Windows 10 Version 1511+ on Windows 10 Enterprise Version 1607

New Here ,
Oct 20, 2017

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Hello,

i can not start PS CC 2018 on my Windows 10 Enterprise Version 1607. I get the message that i have to update my Windows 10 to November Update 1511 or higher. But I have a newer Version. Has someone an idea for me. Where check PS on start whiche Windows i have? On the registry?

Here the message. Sorry is in german:

Unbenannt.PNG

Thanks for your answers.

Kerstin

Kerstin, and all,

Sorry for the Windows 10 version requirement confusion with Photoshop 19.x versioning.

In short,

I'm working to get our System Requirements documentation updated to this effect, apology for the confusion/frustration caused by the lack of documentation update.

Regards

Pete

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Oct 20, 2017 0
Adobe Employee ,
Oct 20, 2017

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Hi Kerstin,

Have you tried running it in the compatibility mode to check the app is compatible on your computer?

Also, Refer Photoshop system requirements

Let us know the outcome.

Thanks,

Akash

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Oct 20, 2017 0
New Here ,
Oct 20, 2017

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Hi Akash,

do you mean the Microsoft Windows compatibility mode? Yes that have i tried. The requirements are fulfilled my Computer.

Thanks,

Kerstin

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Oct 20, 2017 0
Community Beginner ,
Jan 23, 2018

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I have the same problem.... i don't and WILL NOT update to the 1607 version of windows 10.

Please offer a link to the EXACT system requirements that this latest version of photoshop requires that version of windows as i could only find this one Photoshop system requirements . Where it says nothing about 1607 version and ALSO when prompted to update photoshop there was NO prompt that it will need version 1607 of windows the download and installation just started and now i cant find ANY way to start photoshop wasting time to figure out a solution while my clients wait for their projects to be done !!!

Please tell us why this issue occured and how can we resolve it, also if you made an update without specifying that it will need version 1607 i will END my contract with adobe cloud collection immediatelly as i can't have clients waiting for me to resolve your stupid communication problems!

Waiting on an answer for another 3 hours after which i'll switch to COREL !!!

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Jan 23, 2018 1
Most Valuable Participant ,
Jan 30, 2018

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Why don’t you just install the older version with Creative Cloud to get your work done?

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Jan 30, 2018 0
Community Beginner ,
Jan 30, 2018

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I installed the old version of Photoshop. After that, Photoshop lost all the actions and settings. And I lost a day to restore all this. It is necessary to warn about compatibility of versions in advance!

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Jan 30, 2018 1
Community Beginner ,
Feb 01, 2018

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Cause i can "get my work done" with Corel also .. but i was thinking: since i already pay Adobe a bounch per month why not use their software? the latest that is, to "get my work done". So you see? it's not about "getting our work done" that was resolved ... temporarily

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Feb 01, 2018 0
Community Beginner ,
Jan 23, 2018

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I have the same problem after update Photoshop 22 January 2018! I don't want to update Windows to 1607. Tell me about the solution of the problem, please.

And I completely agree with Vlad.C.A, it is necessary to warn in advance about new requirements to software.

Thanks in advance

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Jan 23, 2018 1
Community Beginner ,
Jan 24, 2018

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The only temporary solution i've found is to uninstall photoshop and then install an older version by clicking the small downward arrow next to the install button (we are in the CC-apps interface). The newest version that works is the 2017 one, both the 2018 versions require 1607...at least i can continue working and the new 2018 version doesn't have that much changes anyhow.

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Jan 24, 2018 0
Community Beginner ,
Jan 24, 2018

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It is exactly what I did. But this is not a solution of the problem,

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Jan 24, 2018 1
Most Valuable Participant ,
Jan 24, 2018

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It’s not the same problem if you haven’t updated Windows. If you want to freeze Windows you can’t expect to be able to run the latest software and may need to freeze on an old Photoshop too.

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Jan 24, 2018 0
Adobe Employee ,
Jan 30, 2018

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Kerstin, and all,

Sorry for the Windows 10 version requirement confusion with Photoshop 19.x versioning.

In short,

I'm working to get our System Requirements documentation updated to this effect, apology for the confusion/frustration caused by the lack of documentation update.

Regards

Pete

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Jan 30, 2018 0
New Here ,
Feb 01, 2018

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Hi,

I'm running Photoshop CC on 2 computers...1 have at home with latest windows 10 version....no problem.

The other computer is my company computer, and has an OEM Windows 10 based on 1511...therefore the latest Photoshop became not compatible with this operating system.

No way for my company to run Windows 10 on the lastest version.

What are our options other than downgrade in order to benefit from the latest Photoshop CC features, which is as far as i understood the reason why we are paying a monthly sub?!

Regards

Geoffrey

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Feb 01, 2018 3
Community Beginner ,
Feb 01, 2018

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Now mr. Gilson here i think has spoken the idea behind this, in fact this is the problem. Sure the devs can release new versions of their software with higher system requirements and it's ok they provided the easy solution to revert back to an older version (NOT ok though to not specify the requirements from the start - i mean in the CC GUI). Although their reply is simple - you want this, you must have windows version X - but isn't this a messure too drastic? if i had windows 7 i could;ve run the 2017 version without a problem (that's almost 8 years of compatibility since the OS was availlable) but if i have windows 10 i can't run the 2018 version (not even 3 yearssince the release of windows 10 in 2015)??   and i need version 1703 wich was released in July 27, 2017.

So in short: no one who has windows 7, vista, windows 8, windows 10 can run your latest software without the update from half an year ago??? or the ones that are having windows 7 (released in 2009 !!!!) can run photoshop but those who have windows 10 1511 (late 2015) CAN'T run it??? (btw can anyone confirm that it runs with windows 8.1 or windows 7 or is that another mistake in the "updated requirements section"

mr Gilson was right .... "why am i paying for the latest when i can only have the old?" (paying for the entire cc collection btw ... didn't even update the other adobe apps as to not find this same issue again)

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Feb 01, 2018 2
New Here ,
Dec 30, 2020

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Excuse me my pc is version 1511 of Windows 10 then can I run photoshop 2018 in my pc

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Dec 30, 2020 0
New Here ,
Dec 30, 2020

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So which version of photoshop can I run on my pc

Sent from my Huawei phone

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Dec 30, 2020 0
Adobe Community Professional ,
Dec 30, 2020

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With you windows version you can use Photoshop CC 2017.

Photoshop system requirements (adobe.com)

 

BTW: Your Windows version is more tha 5 years old and Microsoft doesn't support this version since more than 3 year. It means that your version have dozen of security leaks that don't be fixed anymore. You are taking a very high risk if you connected this PC with the internet. And for installing Photoshop you need a connection to the internet.

It's highly recommend that you installed the recent version of Windows.

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Dec 30, 2020 0