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PS CC does not start, missing DLL

New Here ,
Aug 20, 2018

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All of a sudden my PS CC refuses to start,

I'm on WIndows 7 Ultimate x64. Latest Photoshop CC app, recently updated via Adobe Create cloud desktop app.

2018-08-20_1914.png

Initially stated missing "winml.dll". I asked my friend to send me one. he found it on his Windows 10 (not on his Windows 7 Ultimate !!!) laptop.

Now my PS CC complains about "api-ms-win-core-libraryloader-l1-2-1.dll". I have a feeling that if I happen to find that one it will require something else.

It is possible that it looks for the full content of some missing Vsiual C++ Redistributable package named vcredist_x64.exe, or maybe vc_redistx64.exe, or whatever similar name, but I can't find any of those either.

I have 2,000 images to process before the upcoming weekend, please help!

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Correct answer by lambiloon | Adobe Community Professional

hmmm you have to install windows 10 i think

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PS CC does not start, missing DLL

New Here ,
Aug 20, 2018

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All of a sudden my PS CC refuses to start,

I'm on WIndows 7 Ultimate x64. Latest Photoshop CC app, recently updated via Adobe Create cloud desktop app.

2018-08-20_1914.png

Initially stated missing "winml.dll". I asked my friend to send me one. he found it on his Windows 10 (not on his Windows 7 Ultimate !!!) laptop.

Now my PS CC complains about "api-ms-win-core-libraryloader-l1-2-1.dll". I have a feeling that if I happen to find that one it will require something else.

It is possible that it looks for the full content of some missing Vsiual C++ Redistributable package named vcredist_x64.exe, or maybe vc_redistx64.exe, or whatever similar name, but I can't find any of those either.

I have 2,000 images to process before the upcoming weekend, please help!

Adobe Community Professional
Correct answer by lambiloon | Adobe Community Professional

hmmm you have to install windows 10 i think

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New Here ,
Aug 20, 2018

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Update:

found the DLL in question at www.sts-tutorial.com (OK, please don't start questioning my decision of downloading binaries from 3d party sites)

PS swallowed it whole and now is complaining about "api-ms-win-eventing-provider-l1-1-0.dll".

I got tired of this piece-meal process, downloaded a dependency walker from dependencywalker.com, pointed it to PS executable (sorry Adobe, I don't want to reverse engineer your cash cow, but I'm out of options), and it came with a nice tree of modules, including DLLs it could not find:

  1. API-MS-WIN-CORE-COM-L1-1-0.DLL
  2. API-MS-WIN-CORE-WINRT-ERROR-L1-1-0.DLL
  3. API-MS-WIN-CORE-WINRT-L1-1-0.DLL
  4. API-MS-WIN-CORE-WINRT-ROBUFFER-L1-1-0.DLL
  5. API-MS-WIN-CORE-WINRT-STRING-L1-1-0.DLL
  6. API-MS-WIN-SHCORE-SCALING-L1-1-0.DLL
  7. DCOMP.DLL
  8. GPSVC.DLL
  9. IESHIMS.DLL

Funnily enough, the eventing provider DLL PS was complaining about was even not on the list.

Anybody got any idea where to get those DLLs in one pack? Or maybe how to reinstall Adobe CC completely, because reinstalling PS does not seem to do anything?

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New Here ,
Aug 20, 2018

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Tried to uninstall everything, used Adobe Creative cloud cleanup tool - same stuff. Same darn DLLs missing.

Adobe, you there? I was looking for customer support chat, only none to be found...

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Adobe Community Professional ,
Aug 20, 2018

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hi try to update your windows i think that will solve that problem because you updated the software it has some new features that are related to new files not found in windows 7 may be windows update can fix it.

thank you

Ali Sajjad

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New Here ,
Aug 20, 2018

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That was my first gut response, however, I am not aware of any reasonable way to do that, except reinstalling the whole damn thing over and thus losing all the configured apps I'm using. That would be several days ordeal, I'm still trying to consider something less drastic.

If you know of such a way, please advise!

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Adobe Community Professional ,
Aug 20, 2018

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no run windows update not install windows 10 update other small updates which are related to windows 7 will help i think

Ali Sajjad

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New Here ,
Aug 20, 2018

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I wish it was that simple...

2018-08-20_2208.png

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Adobe Community Professional ,
Aug 20, 2018

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hmmm you have to install windows 10 i think

Ali Sajjad

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New Here ,
Aug 20, 2018

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If I don't fix this thing within the next couple of days I might have to, I hope it does not get to that. Kinda silly of performing major OS upgrade just because some 3d party app has a bad day...

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Adobe Community Professional ,
Aug 20, 2018

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yes its important

Ali Sajjad

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New Here ,
Aug 21, 2018

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I could not wait any longer, so I pulled the plug and upgraded my W7 machine to W10.

All the problems gone.

Thank you for listening!

PS

Adobe: as a paying customer I really expected some attention. Apparently, I was too naive to get any.

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Adobe Community Professional ,
Aug 22, 2018

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welcome always please mark answer correct .... thanks

Ali Sajjad

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