ps cc2018 disappeared

[kasia0441]

3 days ago, after the update, my ps cc2018 disappeared. What is going on?

[Manan Joshi]

There is a setting to keep the older version installed when updating the application. See this article and check if you have the appropriate setting in your Creative Cloud application.

-Manan

[kasia0441]

The problem is, I don't even have a ps here. 
Normally, as if I hadn't been their client for 3 years. There is nothing. No order history, nothing.

[kasia0441]

After the update, I wanted to turn on the PS and got the message that 
'' The photoshop.exe element referenced by this shortcut has been changed or moved and therefore the shortcut will not work properly. Do you want to remove this shortcut ''.
 I deleted it because I thought it was an update and I have to put a new version on the taskbar, and it turned out that there is no new version. It's a test version.

[Manan Joshi]

If the order is not visible better you contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan