PS dysfunctional from install onward

New Here ,
May 11, 2021 May 11, 2021

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Hello Community, 

I bought LRC and PS recently, LRC works fine, but PS has been dysfunctional from the start. I can open a file, but as soon as I click a tool, the program freezes and I even have to use Task Manager to close it.  I have uninstalled and re-installed PS multiple times, to no effect. System requirements are met. 
Thank you for any help to resolve this issue, Ulrike

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Crash or freeze

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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Try resetting Preferences, which is not the same as uninstall / reinstall. If that doesn't help, contact Adobe Customer Care, as they can look at your computer:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

 

~ Jane

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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Hi, here is how reset Photoshop's preferences: 1) by holding down Ctrl+Alt+Shift (Pc) Cmd+Opt+Shift (Mac) as you click on Photoshop's icon to start it up.

See: https://helpx.adobe.com/photoshop/using/preferences.html

2) Or If you do have access to the menu Edit>Preferences (Pc) or Photoshop>Preferences (Mac), it is possible to reset them from the General submenu.

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