PS se cierra cuando la PC inicia en modo seguro (a prueba de fallos)

Community Beginner ,
Apr 04, 2021 Apr 04, 2021

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Hola, Photoshop se cierra al tener la PC (con W10 Home Edition) en modo seguro (A prueb de fallos). No lo hace cuando la PC arranca en modo normal; pero a veces debo iniciarla en modoseguro y no se pq se cierra...

Puede deberse a que en Modo Seguro no carga el procesador grafico? (paca de video integragda, onboard).

Desde ya muchas gracias a quien pueda aclararme pq sucede eso y si hay alguna forma de solucionarlo.

Copia debajo el codigo de error que arroja antes de cerrarse.

Gracias!  

 

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.3.0" build="20210302.r.49" source="Windows-Client" crashType="n/a">
<time year="2021" month="4" day="4" hour="14" minute="30" second="14" timeoffset="-180" timezone="Hora estándar de Argentina"/>
<user guid="11e1302a-1237-4b82-ad68-b68d9568f21c"/>
<system platform="Windows 10 Home Single Language" osversion="10.0" osbuild="19042" applicationlanguage="es-es" userlanguage="es-AR" oslanguage="es-AR" ram="12157" machine="Intel(R) Core(TM) i7-4790S CPU @ 3.20GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3193 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 4600" description="Intel(R) HD Graphics 4600" driverDate="20160929000000.000000-000" driverVersion="20.19.15.4531" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_0412&#38;SUBSYS_7E441019&#38;REV_06&#92;3&#38;11583659&#38;1&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF75B669C21">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF75B669C21" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="1" address="0x00007FF75B669E94" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="2" address="0x00007FF75B668FEA" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="3" address="0x00007FF75B669A32" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="4" address="0x00007FF75D5E42AB" symbolname="ART::AssetType::operator=="/>
<stackStatement index="5" address="0x00007FF75D5C75C9" symbolname="ART::AssetType::operator=="/>
<stackStatement index="6" address="0x00007FF75D5C7A32" symbolname="ART::AssetType::operator=="/>
<stackStatement index="7" address="0x00007FF75D58A959" symbolname="ART::AssetType::operator=="/>
<stackStatement index="8" address="0x00007FF75D5A9DAF" symbolname="ART::AssetType::operator=="/>
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<stackStatement index="11" address="0x00007FF75B33CF68" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="12" address="0x00007FF75B330C75" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="13" address="0x00007FF75C497023" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="14" address="0x00007FF75C49186A" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="15" address="0x00007FF75C48E693" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="16" address="0x00007FF75C49B34C" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="17" address="0x00007FF75C49AD28" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="18" address="0x00007FF75D398492" symbolname="acp::local::net::IACPLHttpTransferClient::~IACPLHttpTransferClient"/>
<stackStatement index="19" address="0x00007FF75D397D35" symbolname="acp::local::net::IACPLHttpTransferClient::~IACPLHttpTransferClient"/>
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<stackStatement index="22" address="0x00007FF75B025346" symbolname="AIDE::AIDEPoint::operator="/>
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<stackStatement index="24" address="0x00007FF75B01A188" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="25" address="0x00007FF75B02E6FC" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="26" address="0x00007FF75B2ADC8F" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="27" address="0x00007FF75B01BF0B" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="28" address="0x00007FF75B272512" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="29" address="0x00007FFBBC917034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="30" address="0x00007FFBBCBE2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000223393B22A0"/>
<register name="RBX" value="0x0000022336D8DE50"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x000000000000000F"/>
<register name="RSI" value="0x0000000000000001"/>
<register name="RDI" value="0x000000A79DCFE3F0"/>
<register name="RSP" value="0x000000A79DCFE200"/>
<register name="RBP" value="0x000000A79DCFE3A0"/>
<register name="RIP" value="0x00007FF75B669C21"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>
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</crash>
<sessionId>
3681f141-dcff-445e-af30-b3c6b6b0bb4d
</sessionId>
</crashreport>

TOPICS
Crash or freeze, Problem or error, Windows

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Most Valuable Participant ,
Apr 04, 2021 Apr 04, 2021

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I'm not clear what you are asking and expecting. Your graphics drivers are almost five (!) years out of date. It's really time to update them if you experience issues.

 

Mylenium

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Community Beginner ,
Apr 04, 2021 Apr 04, 2021

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Hi there! Thanks for your prompt response
"Windows determined that the best driver for this device is already installed"

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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Check the Intel site for drivers : https://www.intel.co.uk/content/www/uk/en/support/products/81496/graphics/graphics-for-4th-generatio...

 

Your GPU though does not meet the minimum recommended specs for the current versions of Photoshop

https://helpx.adobe.com/uk/photoshop/system-requirements.html

https://helpx.adobe.com/uk/photoshop/kb/photoshop-cc-gpu-card-faq.html

That does not mean PS will not run, but you may run into issues or disabled functionality as you use it.

 

Dave

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Community Beginner ,
Apr 12, 2021 Apr 12, 2021

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El problema se solucionó reemplazando la fuente. La que vino de fabrica estaba defectuosa.

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