PS se cierra cuando la PC inicia en modo seguro (a prueba de fallos)

Report · Apr 04, 2021

Hola, Photoshop se cierra al tener la PC (con W10 Home Edition) en modo seguro (A prueb de fallos). No lo hace cuando la PC arranca en modo normal; pero a veces debo iniciarla en modoseguro y no se pq se cierra...

Puede deberse a que en Modo Seguro no carga el procesador grafico? (paca de video integragda, onboard).

Desde ya muchas gracias a quien pueda aclararme pq sucede eso y si hay alguna forma de solucionarlo.

Copia debajo el codigo de error que arroja antes de cerrarse.

Gracias!

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.3.0" build="20210302.r.49" source="Windows-Client" crashType="n/a">
<time year="2021" month="4" day="4" hour="14" minute="30" second="14" timeoffset="-180" timezone="Hora estÃ¡ndar de Argentina"/>
<user guid="11e1302a-1237-4b82-ad68-b68d9568f21c"/>
<system platform="Windows 10 Home Single Language" osversion="10.0" osbuild="19042" applicationlanguage="es-es" userlanguage="es-AR" oslanguage="es-AR" ram="12157" machine="Intel(R) Core(TM) i7-4790S CPU @ 3.20GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3193 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 4600" description="Intel(R) HD Graphics 4600" driverDate="20160929000000.000000-000" driverVersion="20.19.15.4531" videoModeDescription="" pnpDeviceID="PCI\VEN_8086&DEV_0412&SUBSYS_7E441019&REV_06\3&11583659&1&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF75B669C21">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF75B669C21" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="1" address="0x00007FF75B669E94" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="2" address="0x00007FF75B668FEA" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="3" address="0x00007FF75B669A32" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="4" address="0x00007FF75D5E42AB" symbolname="ART::AssetType::operator=="/>
<stackStatement index="5" address="0x00007FF75D5C75C9" symbolname="ART::AssetType::operator=="/>
<stackStatement index="6" address="0x00007FF75D5C7A32" symbolname="ART::AssetType::operator=="/>
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<stackStatement index="13" address="0x00007FF75C497023" symbolname="AIDE::PaletteInfo::operator="/>
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<stackStatement index="18" address="0x00007FF75D398492" symbolname="acp::local::net::IACPLHttpTransferClient::~IACPLHttpTransferClient"/>
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<stackStatement index="27" address="0x00007FF75B01BF0B" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="28" address="0x00007FF75B272512" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="29" address="0x00007FFBBC917034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="30" address="0x00007FFBBCBE2651" symbolname="RtlUserThreadStart"/>
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<registerSet>
<register name="RAX" value="0x00000223393B22A0"/>
<register name="RBX" value="0x0000022336D8DE50"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x000000000000000F"/>
<register name="RSI" value="0x0000000000000001"/>
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<register name="RIP" value="0x00007FF75B669C21"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
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<dumpType>
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<hbLogSessionDllStatus>
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Report · Apr 04, 2021

I'm not clear what you are asking and expecting. Your graphics drivers are almost five (!) years out of date. It's really time to update them if you experience issues.

Mylenium

Report · Apr 04, 2021

Hi there! Thanks for your prompt response
"Windows determined that the best driver for this device is already installed"

Report · Apr 12, 2021

Check the Intel site for drivers : https://www.intel.co.uk/content/www/uk/en/support/products/81496/graphics/graphics-for-4th-generatio...

Your GPU though does not meet the minimum recommended specs for the current versions of Photoshop

https://helpx.adobe.com/uk/photoshop/system-requirements.html

https://helpx.adobe.com/uk/photoshop/kb/photoshop-cc-gpu-card-faq.html

That does not mean PS will not run, but you may run into issues or disabled functionality as you use it.

Dave

Report · Apr 12, 2021

El problema se solucionó reemplazando la fuente. La que vino de fabrica estaba defectuosa.

Adobe Support Community

PS se cierra cuando la PC inicia en modo seguro (a prueba de fallos)