The ability to make "New 3D Extrusion" stopped working late last week. The extrusion options were "greyed out" (see attachment). I spent hours researching and finally decided to uninstall v23.3.1 and install v23.3. That did the proverbial trick.
I work in windows 10 environment. This may be different on a MAC.
I hope Adobe will see this and fix it. I'm fairly new at this, and I don't know if there is a way to report a bug. Tip me off if you see this and can help.