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PS version 21.2.2 freezes when I attempt to open RAW photo files

New Here ,
Sep 03, 2020

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Using PS cc version 21.2.2 on Windows 10 PC.  Trying to open RAW photos results in PS freezing and have to go to Task Manager to close program. This was also occuring with the previous upgrade.

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Bug, Crash or freeze, Problem or error

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PS version 21.2.2 freezes when I attempt to open RAW photo files

New Here ,
Sep 03, 2020

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Using PS cc version 21.2.2 on Windows 10 PC.  Trying to open RAW photos results in PS freezing and have to go to Task Manager to close program. This was also occuring with the previous upgrade.

Topics

Bug, Crash or freeze, Problem or error

Views

49

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Adobe Community Professional ,
Sep 03, 2020

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Hello, which version of Camera Raw is installed? help/About plugins. Does ACR load from Adobe Bridge?

Did you try to restart the computer?

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New Here ,
Sep 03, 2020

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Hi PECourtejole,

Camera Raw ver. 12.2.1.417. I have never used Bridge, so I don't know, but
I never needed to use Bridge to open my RAW images previously. I have
restarted the computer since the PS installation. The RAW images will open
in Lightroom, but this is also a program I rarely ever use.



Of interest, I have a Laptop running Windows 10 and PS ver 21.1.2 with
Camera Raw ver 12.2.1.417 which does open the RAW images. I tried installing
this combination on my desktop but PS still locks up. I have also downloaded
a version of DNG to the desktop CPU, but attempting to open the DNG images
also locks up the system. As I stated, once PS locks up it can only be
closed by utilizing Task Manager.



Thanks for your response. Any additional ideas or fixes will be appreciated.

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