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PSD is solid white in Photoshop

New Here ,
Feb 15, 2020 Feb 15, 2020

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I opened up a PSD that I made a while ago and all my layers are there and the layer preview shows whats in each layer but the stage is just solid white. Even when I hide all layers the stage stays solid white. I have never had this happen before and don't know what to do. 

I opened the PSD in illustrator and the image shows but I need to work on it in photoshop (and I really don't know how to use illustrator) 

Please Help!!

 

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Adobe
Adobe Employee ,
Feb 17, 2020 Feb 17, 2020

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Hi there,

That does nto soudn like a typical experience, could you please let us know the version of Photoshop you're working with?

Could you try recovering the file by following the steps mentioned here? https://helpx.adobe.com/in/photoshop/kb/file-recovery-photoshop.html

 

Regards,
Sahil

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LEGEND ,
Feb 17, 2020 Feb 17, 2020

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please post a screengrab of your screen | desktop with this issue before doing anything else so we can see what you are looking at

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Community Expert ,
Feb 18, 2020 Feb 18, 2020

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Hello, is it only one file? Please post the contents of help>system info, so that we can know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

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New Here ,
May 16, 2022 May 16, 2022

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I get the same issue. Spent a long time creating a layered PSD. Open it today - nothing. I can see the layers with previews in the side panel, but nothing in the canvas area! Not even the outline of the canvas (at any zoom level). I even saved it to the cloud and my desktop just in case! So much work lost! Haven't used Photoshop in a while. I come back and this happens! Maybe its time to replace it for good.

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Community Expert ,
May 16, 2022 May 16, 2022

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LATEST

@PanamaGirl and @Karl24475908dxez 

 

This is a known bug and was fixed in the 23.3.1 update.

 

Jane

 

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