PSDC file not opening

New Here ,
Nov 02, 2020

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I was using photoshop to make frame by frame animation and the file stopped opening for me. I have updated my PC and photoshop. I have uninstalled and restored the app. Someone please help.

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Adobe Employee ,
Nov 02, 2020

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Hi there, 

 

Sorry that you cannot open Cloud documents on your computer running latest version of Photoshop.

 

Are you facing this issue opening a specific Cloud document? 

 

Would you mind checking the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/cloud-document-error-troubleshooting.html and let us know if that helps?

 

Thanks,

Akash

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New Here ,
Nov 03, 2020

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New Here ,
Nov 03, 2020

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Hey, thanks for the steps but they don't seem to help. The issue I'm facing is for one specific cloud document. The rest of them are working fine. This specific cloud document stopped working about two days ago now. I was creating frame by frame animation. The steps you 

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Adobe Employee ,
Nov 09, 2020

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Thanks for the heads up. It seems that the cloud document you're working with is either corrupt or not synced properly. It would be intersting to see if you can save it locally and then try to work on it.

 

~Akash

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New Here ,
Jan 07, 2021

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How would one go about saving it locally if it cannot be opened

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