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[PT] When I start Photoshop, the message appears: error reading the machine's specific preferences.

Community Beginner ,
Sep 23, 2020

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When I start Photoshop, the message appears: error reading the machine's specific preferences. How to solve?

Quando inicio o Photoshop aparece a mensagem: erro ao ler as preferencias especificas da máquina. Como resolver?

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[PT] When I start Photoshop, the message appears: error reading the machine's specific preferences.

Community Beginner ,
Sep 23, 2020

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When I start Photoshop, the message appears: error reading the machine's specific preferences. How to solve?

Quando inicio o Photoshop aparece a mensagem: erro ao ler as preferencias especificas da máquina. Como resolver?

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Problem or error

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75

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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Hi

Try deleting the preferences file

https://helpx.adobe.com/photoshop/using/preferences.html

2020-09-17 14_00_57-Adobe Photoshop 2020 Settings.png

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Sep 23, 2020 1
Adobe Community Professional ,
Sep 23, 2020

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Quit Photoshop and Hold DOWN Command+Option+Shift and then open Photoshop again, holding the keys down until you see the dialogue box asking you to remove the preferences.

 

Hope that helps!
happy Photoshopping!

mark

headTrix, Inc. | Adobe Certified Training & Consulting
Consulting | Design | Development | Training

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Sep 23, 2020 1
Community Beginner ,
Sep 25, 2020

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I already did this procedure and when I opened photoshop again the same thing happened.

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Sep 25, 2020 1
Community Beginner ,
Sep 25, 2020

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hmm. Did you restart the entire machine? Did Photoshop ever work on this machine?

 

If this machine old? Check out the minimum requirements and see if it fits.

https://helpx.adobe.com/photoshop/system-requirements.html

 

If your computer is strong enough then I might try calling Adobe Support... they can log on to see your screen and walk you thru the problem.

 

Hope its resolved for you soon.

 

Cheers,

Mark

 

 

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Sep 25, 2020 0
Adobe Community Professional ,
Sep 25, 2020

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hmm. Did you restart the entire machine? Did Photoshop ever work on this machine?

 

If this machine old? Check out the minimum requirements and see if it fits.

https://helpx.adobe.com/photoshop/system-requirements.html

 

If your computer is strong enough then I might try calling Adobe Support... they can log on to see your screen and walk you thru the problem.

 

Hope its resolved for you soon.

 

Cheers,

Mark

headTrix, Inc. | Adobe Certified Training & Consulting
Consulting | Design | Development | Training

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Sep 25, 2020 0