[PT] When I start Photoshop, the message appears: error reading the machine's specific preferences.

[Liveincastle]

When I start Photoshop, the message appears: error reading the machine's specific preferences. How to solve?

Quando inicio o Photoshop aparece a mensagem: erro ao ler as preferencias especificas da máquina. Como resolver?

[Guest]

Hi

Try deleting the preferences file

https://helpx.adobe.com/photoshop/using/preferences.html

[mark@headTrix]

Quit Photoshop and Hold DOWN Command+Option+Shift and then open Photoshop again, holding the keys down until you see the dialogue box asking you to remove the preferences.

Hope that helps!
happy Photoshopping!

mark

[Liveincastle]

I already did this procedure and when I opened photoshop again the same thing happened.

[Guest]

hmm. Did you restart the entire machine? Did Photoshop ever work on this machine?

If this machine old? Check out the minimum requirements and see if it fits.

https://helpx.adobe.com/photoshop/system-requirements.html

If your computer is strong enough then I might try calling Adobe Support... they can log on to see your screen and walk you thru the problem.

Hope its resolved for you soon.

Cheers,

Mark

[mark@headTrix]

hmm. Did you restart the entire machine? Did Photoshop ever work on this machine?

If this machine old? Check out the minimum requirements and see if it fits.

https://helpx.adobe.com/photoshop/system-requirements.html

If your computer is strong enough then I might try calling Adobe Support... they can log on to see your screen and walk you thru the problem.

Hope its resolved for you soon.

Cheers,

Mark

[rayfromhc]

Good day Mark, I have an ongoing problem with Photoshop resetting my preferences without my permission. Adobe has for years denied that this is possible yet it keeps happening. Today I received this error message for the first time and I assume it is the same bug that has caused the problems in the past. How do I avoid this going forward? I cannot afford the loss of time in losing all my preferences and presets every few weeks!

[mark@headTrix]

hey,

sorry for my late reply. I was away this weekend. So this is a bummer, I am so sorry to hear of your issues. To help, you can export your presets under Edit>Presets>Export/Import and then you can import them once up and running. And you should also be able to sync your settings.

But it sounds like you are having a bunch of issues. Maybe you are better off removing Photoshop completely, and then re-installing the latest version? If none of this works, I would try calling Adobe support who can log on to your computer and see what is happening.

Hope this helps.

best,

mark