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Purchased Photoshop saying the opposite

New Here ,
Sep 25, 2020

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Hey, I purchase Photoshop 21.2.3, i´ve used it a couple of times, but one day i tried to open it, and it says that i didn´t bought it, same on the Creative Cloud Desktop, wich i did, and i have proof of that, what do you think it could help?

 

Sorry for bothering and thank you for the help 

Kaii5C9A_0-1601074363216.png

 

 

Kai (R.B.)

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How to, Problem or error, Windows

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Purchased Photoshop saying the opposite

New Here ,
Sep 25, 2020

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Hey, I purchase Photoshop 21.2.3, i´ve used it a couple of times, but one day i tried to open it, and it says that i didn´t bought it, same on the Creative Cloud Desktop, wich i did, and i have proof of that, what do you think it could help?

 

Sorry for bothering and thank you for the help 

Kaii5C9A_0-1601074363216.png

 

 

Kai (R.B.)

TOPICS
How to, Problem or error, Windows

Views

38

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 25, 2020 0
jane-e LATEST
Adobe Community Professional ,
Sep 25, 2020

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Try these steps:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

If you still have trouble, contact Adobe Customer Care: https://helpx.adobe.com/contact.html 
Click the chat icon in the lower right and type "agent".

 

If a spammer contacts you by PM pretending to be Adobe, click the Report button and do not reply.

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