quick mask is not working in photoshop cc 2021

Community Beginner ,
Feb 09, 2021 Feb 09, 2021

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the quick mask is not working in Photoshop CC 2021 even after the updates have been installed.  I press Q on the keyboard and select a soft brush but when I paint on a pixel layer nothing happens.  I have cofirmed that Red and 50% transparency is Ok and that i am in Quick Mask mode but nothing happens.  No color and no selection.  Is anyone else having this problem?  If so is there a fix/

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Community Beginner , Feb 09, 2021 Feb 09, 2021
My issue has been resolved.  I have talked with Adobe and explained my issue and they had me exit out of Photoshop and go to Libraries on my Mac and find in Preferences the folder "Adobe Photoshop 2021 Settings" and add OLD to the folder name so that it would be renamed to "Adobe Photoshop 2021 SettingsOLD".  I then re-opened Photoshop and my issue was resolves.  Thanks for your feedback.

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Most Valuable Participant ,
Feb 09, 2021 Feb 09, 2021

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Have tot tried bothe black abd white paint.  Q and quick mask works on windows 10. What Mac operating system are you using?

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JJMack

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Adobe Community Professional ,
Feb 09, 2021 Feb 09, 2021

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When stuff like this happens, the foirst place to look is the Options bar.  

 

  • Do you have the Brush tool selected and not the Mixer or Color Replacement brushes?  I always remove the shortcuts from the other brushes so that when I hit B I know it is the plain vanilla paitnbrush.
  • What brush preset do you have selected?
  • What is the brush opacity set to?  Probably not the problem as even at 10% you can see some effect in Quick Mask
  • What is the brush mode in the option bar? 
  • A tricky one that I suspect a lot of people overlook, is that a lot of functions still work in Quick Mask.  For instance you can use the Marquee tool to select an area while in Quick mask, and if you have extras set to hide (Ctrl H) then you might not realise that you are trying to paint outside a selected area. 

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Community Beginner ,
Feb 09, 2021 Feb 09, 2021

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My issue has been resolved.  I have talked with Adobe and explained my issue and they had me exit out of Photoshop and go to Libraries on my Mac and find in Preferences the folder "Adobe Photoshop 2021 Settings" and add OLD to the folder name so that it would be renamed to "Adobe Photoshop 2021 SettingsOLD".  I then re-opened Photoshop and my issue was resolves.  Thanks for your feedback.

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Adobe Community Professional ,
Feb 09, 2021 Feb 09, 2021

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Deleting the Preferences file will solve a multitude of issues. It will reset your default swatches, reset the options on the toolbar, and restore Photoshop to its default settings. Many of these issues can be solved directly without resetting preferences, as in the list of troubleshooting tips that @Trevor.Dennis gave you. As Trevor said, for the issue you had, the first place to look was the options bar.

~ Jane

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