Copy link to clipboard
Copied
I have a couple of different user logins to my MacBook Pro, and when I edit in Camera Raw with one login, Camera Raw doesn't use the computer's graphics processor, and when I open the ACR Preferences, instead of being able to select "Auto," "Custom," or "Off," the settings window shows "Camera Raw Graphics Acceleration Is Not Supported By Your System."
However, when a different user login is used, Camera Raw uses the graphics processor and everything works as it should.
I've tried uninstalling everything Adobe related and reinstalling, but run into the same issue.
Without graphics acceleration, cropping or straightening raw photos is painfully slow.
I'm using a 2020 13-inch MacBook Pro with Intel Iris Plus Graphics 1536 MB running macOS Big Sur version 11.1
Photoshop is version 22.1.0, and Camera Raw is version 13.1.0.658
Copy link to clipboard
Copied
I have a couple of different user logins to my MacBook Pro, and when I edit in Camera Raw with one login, Camera Raw doesn't use the computer's graphics processor, and when I open the ACR Preferences, instead of being able to select "Auto," "Custom," or "Off," the settings window shows "Camera Raw Graphics Acceleration Is Not Supported By Your System."
However, when a different user login is used, Camera Raw uses the graphics processor and everything works as it should.
I've tried uninstalling everything Adobe related and reinstalling, but run into the same issue.
Without graphics acceleration, cropping or straightening raw photos is painfully slow.
I'm using a 2020 13-inch MacBook Pro with Intel Iris Plus Graphics 1536 MB running macOS Big Sur version 11.1
Photoshop is version 22.1.0, and Camera Raw is version 13.1.0.658
Copy link to clipboard
Copied
I've followed troubleshooting advice I've seen on other forums, and nothing listed below has worked.
I couldn't find a TempDisableGPU file either.
Troubleshooting GPU AccelerationProblems
If GPU acceleration is not enabled or not working as expected, use the following troubleshooting guide to gather more information.
1. Verify You Have Installed the Latest Version of Camera Raw or Lightroom 2. Verify Your System Meets the Requirements for GPU Acceleration
Note For Lightroom Classic 8.4 and later and Lightroom 3.0 and later the technical GPU hardware and software requirements for GPU acceleration are exactly the same as for Camera Raw.
3. Examine the Preferences Dialog
Open the Camera Raw or Lightroom preferences and examine what information about the error and the system is available there, on the Performance tab. When reporting problems on user forums or to technical support, it’s useful to include this information.
4. Collect Detailed Logs
Please collect and send logs to Adobe when reporting problems.
IMPORTANT You must QUIT the host application (Bridge, Photoshop or Lightroom) BEFORE you collect the log files.
Logging related to GPU acceleration are written to the same folder for Camera Raw, Lightroom and Lightroom Classic.
The best way to collect a log about a bug is to.
On Windows the log location is:
%APPDATA%\Adobe\CameraRaw\Logs
One shortcut to get to this folder on Windows is to…
For example:
C:\Users\tester\AppData\Roaming\Adobe\CameraRaw\Logs
On Mac the log location is:
~/Library/Application Support/Adobe/CameraRaw/Logs
For example:
/Users/tester/Library/Application Support/Adobe/CameraRaw
One shortcut to get to this folder on Mac is to…
4.5 Windows Only: Save the DxDiag Report
The tool dxdiag produces a report that may be helpful to the engineering team when investigating problems.
5 Update Your Drivers and OS
If you see issues, the first thing to do is note the OS version and GPU driver version you have now, try updating to the latest versions, then see if the problem persists.
If updating the OS or GPU driver is a fix, please report your findings (Ex: “version n is busted but n+1 works.”)
6 Check for and Delete TempDisableGPU3 or TempDisableGPU2 Files
Using the same methods you used to find the Logs folder, find the CameraRaw/GPU folder.
On Windows the location is:
%APPDATA%\Adobe\CameraRaw\GPU
On Mac the location is:
~/Library/Application Support/Adobe/CameraRaw/GPU
If an un-handled, fatal error occurs during GPU initialization, Camera Raw or Lightroom will leave behind a file named TempDisableGPU3 or TempDisableGPU2.
In the GPU folder find the sub folder for the application you are using and check for these files.
If a TempDisableGPU file exists at initialization time, Camera Raw will disable GPU acceleration. This prevents any sort of bad crashing bugs that happen during initialization from making the app crash every launch.
You can delete the file to run initialization again. If the original failure condition is transient, GPU acceleration may work correctly after deleting the file.
If you find a TempDisableGPU file, try the following troubleshooting steps.