I have a couple of different user logins to my MacBook Pro, and when I edit in Camera Raw with one login, Camera Raw doesn't use the computer's graphics processor, and when I open the ACR Preferences, instead of being able to select "Auto," "Custom," or "Off," the settings window shows "Camera Raw Graphics Acceleration Is Not Supported By Your System."
However, when a different user login is used, Camera Raw uses the graphics processor and everything works as it should.
I've tried uninstalling everything Adobe related and reinstalling, but run into the same issue.
Without graphics acceleration, cropping or straightening raw photos is painfully slow.
I'm using a 2020 13-inch MacBook Pro with Intel Iris Plus Graphics 1536 MB running macOS Big Sur version 11.1
Photoshop is version 22.1.0, and Camera Raw is version 126.96.36.1998
Open the Camera Raw or Lightroom preferences and examine what information about the error and the system is available there, on the Performance tab. When reporting problems on user forums or to technical support, it’s useful to include this information.
The exact version of Camera Raw or Lightroom
The name of the GPU
The amount of GPU Ram
Current position of the options and checkboxes
The status message. (Which may note an error.)
4. Collect Detailed Logs
Please collect and send logs to Adobe when reporting problems.
IMPORTANT You must QUIT the host application (Bridge, Photoshop or Lightroom) BEFORE you collect the log files.
Logging related to GPU acceleration are written to the same folder for Camera Raw, Lightroom and Lightroom Classic.
The best way to collect a log about a bug is to.
Quit the host app.
Re-launch the host app.
Perform the minimum number of steps required to reproduce the problem.
Quit the host app again.
Now collect the log files.
On Windows the log location is:
One shortcut to get to this folder on Windows is to…
Enter the path ~/Library/Application Support/Adobe/CameraRaw
4.5 Windows Only: Save the DxDiag Report
The tool dxdiag produces a report that may be helpful to the engineering team when investigating problems.
Tap the Windows key on your keyboard or click on the Windows button in the task bar.
Type in dxdiag (this does a search for the program)
Hit the Enter key
Wait for the DxDiag window to appear.
When it’s enabled click the Save All Information button
Save the DxDiag.txt file and submit it when reporting problems
5 Update Your Drivers and OS
If you see issues, the first thing to do is note the OS version and GPU driver version you have now, try updating to the latest versions, then see if the problem persists.
If updating the OS or GPU driver is a fix, please report your findings (Ex: “version n is busted but n+1 works.”)
6 Check for and Delete TempDisableGPU3 or TempDisableGPU2 Files
Using the same methods you used to find the Logs folder, find the CameraRaw/GPU folder.
On Windows the location is:
On Mac the location is:
If an un-handled, fatal error occurs during GPU initialization, Camera Raw or Lightroom will leave behind a file named TempDisableGPU3 or TempDisableGPU2.
In the GPU folder find the sub folder for the application you are using and check for these files.
If a TempDisableGPU file exists at initialization time, Camera Raw will disable GPU acceleration. This prevents any sort of bad crashing bugs that happen during initialization from making the app crash every launch.
You can delete the file to run initialization again. If the original failure condition is transient, GPU acceleration may work correctly after deleting the file.
If you find a TempDisableGPU file, try the following troubleshooting steps.
Quit the app.
Delete the TempDisableGPU file.
Relaunch the app.
Open app and preferences dialog.
Check the GPU status again in the–is it working now?
Check to see if a TempDisableGPU file was created again.