"could not complete your request due to program error" Photoshop 2021

[billyd15669498]

Just updated from Photoshop 2020 thru Creative Cloud on Windows 10 to Photoshop 2021  and can't open any format of pictures, get this message everytime, even when trying to exit the app... "could not complete your request due to program error"

[Shon5D99]

I'm having this problem as well. Is there any way to solve this?

[Frank Ortega]

I am having the same problem.

[Stress1]

Having the same problem, none of the fixes I could find have worked as yet

[chanaart]

I think it is an overload. So many people trying top update. I will give it  rest restart tomorrow!

Happened to me yesterday as well. Today was better...very early in the morning..

[Frank Ortega]

Go to Preferences and under Performance turn off use graphics processor. It worked for me.

[billyd15669498]

I tried turning the graphics processor off and it didn't work.... I also uninstalled Photoshop and re-installed it, that didn't help either 

[billyd15669498]

I uninstalled Photoshop again, re-installed it. Then went straight to graphics processor and turned it off. Closed out photoshop and restarted it and now it worked. Thanks Frank 

[Art of Walls]

Without the Graphics Processor you are unable to use GPU hungry options or they work badly. You can't rotate canvas, you can't even pan an image smoothly... I wouldn't call that a solution 😢😢

[dharmapics]

Te abre archivos pero no podes cerrar. Tienen que enviar otra actualizacion.

[jumpup02]

This worked for me but, I am wondering when I need to, or do I need to, turn it back on at some point?

[artoflightstudio]

Hello! I have the same message the only difference is I can work in Photoshop and everything seem works fine it only appears when I try to use the Hand tool from the instrument panel or when accessing the hand tool from hotkeys. It is very frustrating! My graphics processor unticked by default.

[Eddie123456]

Perfect! Thanks. That worked for me.

[Clennell]

I have just tried turning off the Graphics processor and it worked for me  Great advice.

[PECourtejoie · Accepted solution]

Hello, affected users should update to Photoshop 22.1.1 as it fixes the issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If the update does not appear in the CC app, go to help>check for updates.

[chuckle38]

22.4.2 same problem still exist, had to turn off graphic processor.