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"Could not save as 'filename' because of a program error." Won't allow me to save in ANY format!

Community Beginner ,
Jan 16, 2012

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I have a large file (3500x8300px) that i have been working on in Photoshop CS4 and i tried to save it after working on it for about 30 minutes and got the following message: "Could not save as 'filename' because of a program error."  I tried saving it as .psd, .pdf, .tif, even .jpg and received the same message each time.  I closed down all other software to ensure that there was enough memory available but to no avail.  I then just closed my MBP and waited until the next day hoping it was just a glitch and might work later on.  I opened it up the next day (forgetting about the save issue) and worked on the file for a few more hours and then tried saving it again. (that's when i remembered the issue...too late...the work was already done).  Nope...still won't let me save it.  I'm afraid i'll have to restart the program but cannot afford to lose this work.  Any thoughts on how to fix it?

*note: i tried 'save for web' and it allowed me to save it as a flattened image (although rather slow due to filesize) but i need it in a layered format.

ANY HELP would be much appreciated!

Thanks.

**(I'm running PS CS4 v. 11.0.2 on a MBP 2.8 GHz Intel Core 2 Duo with 4GB 1067 MHz DDR3 and have Lion OS X 10.7.2.)

Correct answer by Penderecki | Community Beginner

Yeah i tried all of the above and none of it seemed to work.  The only thing that would work was to SFW as either .gif or .jpg (wouldn't allow png).  However, after saving the second layer as a gif, the entire program froze and i was unable to recover it.  Oh well...here goes to starting over!  (maybe i can convince my boss to upgrade to CS5.) ha.  Thanks a lot for the help!

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"Could not save as 'filename' because of a program error." Won't allow me to save in ANY format!

Community Beginner ,
Jan 16, 2012

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I have a large file (3500x8300px) that i have been working on in Photoshop CS4 and i tried to save it after working on it for about 30 minutes and got the following message: "Could not save as 'filename' because of a program error."  I tried saving it as .psd, .pdf, .tif, even .jpg and received the same message each time.  I closed down all other software to ensure that there was enough memory available but to no avail.  I then just closed my MBP and waited until the next day hoping it was just a glitch and might work later on.  I opened it up the next day (forgetting about the save issue) and worked on the file for a few more hours and then tried saving it again. (that's when i remembered the issue...too late...the work was already done).  Nope...still won't let me save it.  I'm afraid i'll have to restart the program but cannot afford to lose this work.  Any thoughts on how to fix it?

*note: i tried 'save for web' and it allowed me to save it as a flattened image (although rather slow due to filesize) but i need it in a layered format.

ANY HELP would be much appreciated!

Thanks.

**(I'm running PS CS4 v. 11.0.2 on a MBP 2.8 GHz Intel Core 2 Duo with 4GB 1067 MHz DDR3 and have Lion OS X 10.7.2.)

Correct answer by Penderecki | Community Beginner

Yeah i tried all of the above and none of it seemed to work.  The only thing that would work was to SFW as either .gif or .jpg (wouldn't allow png).  However, after saving the second layer as a gif, the entire program froze and i was unable to recover it.  Oh well...here goes to starting over!  (maybe i can convince my boss to upgrade to CS5.) ha.  Thanks a lot for the help!

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Jan 16, 2012 0
LEGEND ,
Jan 16, 2012

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Any thoughts on how to fix it?

I’d be surprised if one could fix such an issue while the program is running.

I assume you have tried saving to another volume?

If there are not too many Adjustment Layers you might be able to save out the individual Layers as png-24 with sfw.

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Jan 16, 2012 0
Community Beginner ,
Jan 16, 2012

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Yes, and i'm afraid that might be the only answer...just to save each individual layers as pngs and just write down all specs on adjustment layers and styles.  It's just that we're dealing with over 40 layers most of which have unique adjustment layers and styles.  And with a file this large, that could easily take an entire work day!  Oh well, it's looking like that might be my only option...just wondering if anyone else has had the same issue and figured out a solution.  Haven't been able to find much on any other forums.  Thanks though!

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Jan 16, 2012 0
LEGEND ,
Jan 16, 2012

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Someone else may have a better solution, so you might want to wait a bit before going that path …

Anyway, can you use »Save Preset« from the Adjustments Panel’s fly-out menu to save the individual Adjustments?

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Jan 16, 2012 0
Community Beginner ,
Jan 16, 2012

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Hmmm...didn't think about that.  It would definitley help save quite a bit of time.  Thanks for that!

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Jan 16, 2012 0
LEGEND ,
Jan 16, 2012

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And just to make sure, duplicating the file or dragging the layers to a new file will also not result in a save-able file?

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Jan 16, 2012 0
Adobe Community Professional ,
Jan 17, 2012

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Hello!

Did you try saving it as PSB, if the file is too big to fit in a PSD? Or duplicating the image (or opening another one), and trying to save a smaller size, to scale up the adjustment layers afterwards?

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Jan 17, 2012 0
Community Beginner ,
Jan 17, 2012

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Yeah i tried all of the above and none of it seemed to work.  The only thing that would work was to SFW as either .gif or .jpg (wouldn't allow png).  However, after saving the second layer as a gif, the entire program froze and i was unable to recover it.  Oh well...here goes to starting over!  (maybe i can convince my boss to upgrade to CS5.) ha.  Thanks a lot for the help!

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Jan 17, 2012 0
New Here ,
Jan 19, 2012

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Same problem, plus "cannot move due to a program error." But the fix for "Cannot save..." is to just name as same file name plus "a" or "1". i.e. file name is "header.psd" and won't save and get this annoying stupid error, which seems to happen all the time, all you have to do is rename it "headera.psd" or any other name and it will save. Then go back and delete the first one, or now you have two copies of file. There must be a bug fix for this, how about it Adobe?

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Jan 19, 2012 0
LEGEND ,
Jan 19, 2012

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Having to do a Save As with a different name to work around a file conflict may be a different problem than has been described in this thread so far...  Is this happening to you a lot, wind737?  If so, please describe your setup (Mac/PC, OS, version of Photoshop, etc.).  It's not a given you'll see that behavior (I never do).

-Noel

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Jan 19, 2012 0
New Here ,
Jan 19, 2012

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I have it happen ALL the time. For the first time I just had it happen with a layer which turned up an error "Cannot move due to a program error." NOTHING would work, except I saved as filenameb.psd, instead of filenamea.psd. Then had no problem moving the layer.

Use a PC, plenty of room, not the problem. It is so random, never one particular file, but so annoying, especially since there seems to be no pattern. Not always on big files or small files, just happens.

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Jan 19, 2012 0
LEGEND ,
Jan 19, 2012

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There's a long-standing issue in which Windows 7 Explorer sometimes gloms onto image files in the process of caching thumbnails in Thumbs.db files.  Thing is, Windows 7 itself no longer uses these files, because a new thumbnail caching subsystem has been implemented that uses a central database, but the Thumbs.db creation has been maintained by default for compatibility.  The good news is that you can turn it off via the Local System Policy editor, to get some relief from file access conflicts.

Do you have Windows 7?

If ao, and you have no legacy apps that need Thumbs.db files, you can do this:

Click Start, type gpedit.msc into the search box, and hit Enter.

When the Local Group Policy Editor comes up, navigate into:

> User Configuration

> Administrative Templates

> Windows Components

> Windows Explorer

Right-click the entry Turn off the caching of thumbnails in hidden thumbs.db files and choose Edit.

Enable the setting.

Log off Windows and back on.

-Noel

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Jan 19, 2012 0
New Here ,
Jan 19, 2012

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Sorry, as regarding the program error I should have also listed that I use Photoshop CS4, on pc. I wish it were associated with something, some event or large file or something, but seems very random.

Happened continuously on this file today, until I did a save as under a different name. Then works like a charm.

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Jan 19, 2012 0
Jan 19, 2012

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We have seen some cases (including one yesterday) where you can't save because of problems with the metadata in the document.

In those cases, even FileInfo may not open on that document.   (yes, I'm now trying to make the metadata handling a lot more robust)

A workaround is that you can copy the document (or layers) to another new document and clear the metdata, then save.

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Jan 19, 2012 0
New Here ,
Jan 21, 2012

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I just got another "Cannot move because of Progam Error" while working on a relatively large file. This time I closed Bridge (exited just Bridge) and that seemed to work. Still, takes time for it to reopen Bridge again. So, yes, I would suspect metadata handling to be the source. My husband noticed too, when he was using Bridge and working with a large amount of metadata on a lot of  photos, would get the error that it would not allow him to write to file. For example, applying a keyword of "aerial" to 93 images, would not apply to all and he'd get the message that it could not write to a particular name or file number. He would close Bridge, reopen, redo action and it works. This usually occurs after working on a lot of keywording.

Thanks for your attention to this, BTW, he is using a Sony Laptop, 8 mg ram, Windows 7, Bridge CS4.

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Jan 21, 2012 0
Community Beginner ,
Jan 24, 2012

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I'm running Photoshop CS4 on a MacPro with 10.7. I got the, "could not save" error with both files I had open. I was able to "save as" to a drive that I have networked from another computer.

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Jan 24, 2012 0
New Here ,
Jan 24, 2012

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Did you try to save as with another name, i.e. filename_a.psd and save as filename_b.psd? that is the only thing that has worked for me. And it will save to same drive.

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Jan 24, 2012 0
New Here ,
Jan 30, 2012

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I managed to save the PSD!

I had the same problem while working on a big file. Was getting the "Could not save" msg, tried saving in other formats / filename and it didn't work. So i took an old external hard drive, plug it in, and saved the psd to the hard drive. That done, I restarted and copied the file back to my internal HD and everything works.

BTW I'm on a macbook pro. And was also getting a "scratch disk" error when trying to copy and paste graphics from illustrator.

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Jan 30, 2012 0
New Here ,
Feb 02, 2012

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Just got another frequent saving error: Could not save because _____file is already in use or was left open. DUH! Yes I know it's open, I am working on it and trying to save my work, and once again, have to create another one, and this is not a large file. Any suggestions of fixing this one too?

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Feb 02, 2012 0
Feb 02, 2012

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It was in use or left open by another application.  You fix that one by figuring out which other application has it open.

The file isn't being kept open by Photoshop.

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Feb 02, 2012 0
Contributor ,
Feb 02, 2012

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Chris, I've seen this happen with only PS and Bridge open.

Usually on a network though so I always assumed it was Bridge updating a thumbnail in its database or the server updating.

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Feb 02, 2012 0
Feb 02, 2012

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And with the Finder/Explorer open, and antivirus software, and .....

Photoshop is informing you that another application has the file open, because the OS says that another application has the file open.

Again, the OS says that a different application has the file open, so Photoshop can't use the file right then.

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Feb 02, 2012 0
Community Beginner ,
Feb 02, 2012

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This is one of the many bugs CS4 has on Lion. I get this error intermittently, with the document not being used by any other applications (I know how to check this-I have been using Macs and Photoshop for close to 20 years now.)

As I said in my post above, the only way I was able to save the document was to save it to a networked drive. I then copied it back to the original location on my local HD and reopened it.

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Feb 02, 2012 0
Adobe Community Professional ,
Feb 03, 2012

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I know it was on a PC then, but if I have Bridge CS3 showing the folder, when saving a file from PsCS3 to said folder, I often had a file already exists error.

Bug might have been fixed since then, but I'd like to ask if Bridge or Mini Bridge are open when the errors pop up? Or if there was a finder window showing the destination folder?

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Feb 03, 2012 0
New Here ,
Feb 03, 2012

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Re: Could not save because _____file is already in use or was left open.

I use a pc, and always keep Bridge open in the background, so I can access it quickly. If there is a CS4 bug, would hope it would have been addressed by now.

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Feb 03, 2012 0
New Here ,
May 10, 2012

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Thanks! I managed to save my file through this reply
I saved it to my external harddrive, the only thing that worked out.

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May 10, 2012 0
New Here ,
Jan 03, 2013

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OK - same issue saving to network ("could not save because of a program error") but interestingly if you click "disconnect from server" in finder window (from shared in sidebar)  (it won't actually disconnect) it then solves the issue every time...you can then save

– hope this observation sheds some light on what is happening? Mac OSX 10.6.8 to network raid Pegasus via mac mini server

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Jan 03, 2013 0
Jan 04, 2013

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There are several known bugs in MacOS filesystem code when saving to a file server.

We have notified Apple, and Apple has fixed some of them in recent OS versions.

We are attempting to work around the remaining OS bugs.

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Jan 04, 2013 0
Community Beginner ,
Feb 15, 2014

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RE: saving a file to a file server/NAS drive.

Funny how prior to Mavericks it seemed that I could save and/or open files from my WD MyBook NAS drive with _NO_ issues whatsoever.  Been doing it for a couple years since I got the MBL drive set up.  I know Adobe says to store files on a "local" drive and then copy the drive/folder contents onto the NAS drive and reverse that when opening an archived file for additional work... but that doesn't really help productivity from the artist's point of view.  It tedious and redundant.  It also doesn't explain why it seemed to work fine before Mavericks.  I kind of put the blame on Apple because I know it also doesn't work anymore using Handbrake.  I also had a problem with trying to save a file from my PC to the NAS drive as well, although I use the PC less and less.  It all used to work before Mavericks.  Of course that could be an anomaly for me and my mac/pc setups on the network.

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Feb 15, 2014 0
Contributor ,
Feb 15, 2014

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There was a serious issue with drivers for WD drives and Mavericks. There has been an update from WD to fix this if you haven't already done so. Good possibility for WD drive to get wiped clean. Could be a similar drive issue for your NAS drive.

Cheers!

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Feb 15, 2014 0
Community Beginner ,
Feb 16, 2014

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I was on the phone with WD Conceirge Service yesterday for over an hour.  The tech and I concluded its something in the Mavericks code... we also confirmed I have the latest firmware for both the MyBookLive and the MyCloud drives.  They have Macs running Mavericks but none running older OS X like from last Summer.  So they are experiencing the same issues I am.

I pointed out that this issue started when I went to 10.6 IIRC and then thinking Mavericks was a big fix... I updated to it and no change.  They did not mention any drivers for my NAS drives so for now, I'm stuck with the redundant method of working with two drives rather than one.  A real PITA.

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Feb 16, 2014 0
Contributor ,
Feb 02, 2012

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Sounds like you are running out of Scratch disc space. The external HD is a good idea, but youmight want to upgrade your MBpro HD if you are running into this more often. Either that or a bigger external. You also might want to fix permissions on the laptop as this can also cause issues with saving.... such as the already in use error or unable to save.

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Feb 02, 2012 0