"Export Save for Web (Legacy)" no longer working

Community Beginner ,
Mar 14, 2021 Mar 14, 2021

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Was upgraded to Photoshop 22.3.0 a couple of days ago & now can no longer "Export Save for Web (Legacy)". Every time I try, a popup error box says "This operation can not be completed.". I am running Windows 10. I have tried to research this online & have not been able to find an answer that works for me. Help!

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Most Valuable Participant ,
Mar 14, 2021 Mar 14, 2021

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The issue has been reported toe Adobe.

JJMack

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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Seems to work on my MacBook Pro (OS 10.15.7 PS 22.3.0)

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Most Valuable Participant ,
Mar 14, 2021 Mar 14, 2021

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Its a PS 22.3 Wineo 10 issue them

image.png

JJMack

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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Shouldn't people be using Export As...  instead of Save for Web anyway JJ?

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Community Beginner ,
Mar 14, 2021 Mar 14, 2021

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Export As has only two metadata options - either "None" or "Copyright and Contact Info". I post my photos to a photography site where it's useful to include Exif data, like camera type & settings that were used. Save for Web (Legacy) allows you to do that, Export As does not.

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Most Valuable Participant ,
Mar 14, 2021 Mar 14, 2021

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Derek can Export As save animated gifs?  

image.png

JJMack

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New Here ,
Mar 14, 2021 Mar 14, 2021

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Having literally the exact same issue. Pre-update no problem. Post update - frustration. 

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Explorer ,
Apr 07, 2021 Apr 07, 2021

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Same problem here, it will occasionally appear to finish, but just sits there apparently hung.  It's much more capable normally than the new export options and I use it a lot.  Well, I did.  The little hint to use the other at the top is frankly more annoying than helpful since you can't actually aport it.  Right now I'm going to lose 30 minutes of editing if I abort it, so hoping it will eventually come up and work.  

 

If I were the suspicious type I would think this was motivational slow down. 😞 

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Community Beginner ,
Apr 07, 2021 Apr 07, 2021

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Sounds like a different result than mine. I get an immediate popup error message, no hang.

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Explorer ,
Apr 07, 2021 Apr 07, 2021

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Interesting, mine this time seemed forever, I just killed it after 20 minutes or so (and lost my edits).  A couple days ago used it and it finally came up after maybe 10 minutes of churning for the initial display.  I did an export as and it worked, but that is SOOO limited in comparison, notably as mentioned it doesn't seem to do gif's, which is why I often drop into photoshop.

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Community Beginner ,
Apr 07, 2021 Apr 07, 2021

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My issue is that Export As doesn't allow you to include Exif metadata with camera information. As a workaround, I'm saving my psd files in Photoshop & then using the Export function in Lightroom to save the images with Exif metadata. An extra clunky step unless/until Adobe fixes this.

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Most Valuable Participant ,
Apr 07, 2021 Apr 07, 2021

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Works for me without problem with PS 22.3.0  Win 10

fuer_Web_speichern_01.png

fuer_Web_speichern_02.png

fuer_Web_speichern.png

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Adobe Employee ,
Apr 13, 2021 Apr 13, 2021

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Hi there,

 

This issue should be fixed in the Photoshop 22.3.1 update that went live today. This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

 

To update Photoshop to 22.3.1, click "Update" in the Creative Cloud desktop app next to Photoshop. See: More detailed instructions for updating

 

Let us know how it goes.

Thanks,

Akash

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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My Creative Cloud app does not show any new updates available for Photoshop. I will check back later today to see if it shows up.  

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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The 22.3.1 update showed up. I installed it & it worked - Save for Web (Legacy) Export is now working again! Thanks for fixing this.

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