"...file-format module cannot parse the file" Error

New Here ,
Nov 10, 2008

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I am using PS CS3 Extended on a PC

I keep getting the error...file-format module cannot not parse the file" errors when attempting to open PNG or GIF files that were created using the same version of Photoshop.

I used to have to reboot the machine to get rid of this error - but that is no longer working.

The error is occuring more and more frequently.

I really need to edit these files.

Please tell me how to fix this.

I have seen this error in the forum - but was unable to find a real solution. Rebooting the machine is not really a solution.

Thanks
JD
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"...file-format module cannot parse the file" Error

New Here ,
Nov 10, 2008

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I am using PS CS3 Extended on a PC

I keep getting the error...file-format module cannot not parse the file" errors when attempting to open PNG or GIF files that were created using the same version of Photoshop.

I used to have to reboot the machine to get rid of this error - but that is no longer working.

The error is occuring more and more frequently.

I really need to edit these files.

Please tell me how to fix this.

I have seen this error in the forum - but was unable to find a real solution. Rebooting the machine is not really a solution.

Thanks
JD
TOPICS
Problem or error

Views

223.6K

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Nov 10, 2008 0
Participant ,
Nov 10, 2008

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Does not sound like a Photoshop issue. I'd blame hardware (test RAM and disks), or Windows.

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Nov 10, 2008 0
Most Valuable Participant ,
Nov 10, 2008

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As Toby said - time to do some serious checking or you may find yourself with a completely defunct system tomorrow. I wouldn't go as far as attributing this to a hardware error, but it's quite possible that a system DLL used by the loaders is missing/ damaged. Also, since GIFs and PNGs are web image file formats, for the life of it make sure you create proper rules for your virus scanner and firewall to exclude locally created files. Some tools will make files "inert" (to prevent piggyback malware attacks) by chopping off/ changing a few bytes instead of correctly containing them in a safe vault or they may damage the file structure when deep-scanning...

Mylenium

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Nov 10, 2008 1
New Here ,
Nov 19, 2008

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Sounds to me like the file format modules (the things that allow you to open files of certain types, such as PNG) have become corrupted for whatever reason. I would advise doing a virus scan of course, but it could just be that they've become corrupt too. It happens.

I had the same thing happen on one of my other machines, and all it took to fix it was to replace the BMP, PNG and Targa file format .8bi file in the photoshop folder. While the following article is about replacing them because of a security flaw, it still gives you the downloads and the information on where to place the new .8bi files. Give this a try. Worked for me.

Here is that article with the downloads. You'll want to follow the manual instructions:
http://www.adobe.com/support/security/bulletins/apsb07-13.html

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Nov 19, 2008 0
New Here ,
Feb 09, 2010

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Hi, were you able to fix this problem? I'm having the same problem with CS4 Extended on Windows Vista Home Premium and have tried everything I've found to solve it but to no avail. It's hair-tearing stuff!!!

Cheers

Maggiestam

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Feb 09, 2010 0
Feb 11, 2010

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Your files are corrupted, there is nothing to fix on the Photoshop side of things.

You need to go to a backup of those files that are not corrupted.

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Feb 11, 2010 0
New Here ,
Feb 11, 2010

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Thanks for trying Chris but the files are not corrupted. They open sometimes in CS4, and always do in CS3 and Elements 6, as well as on another computer. I'm talking about all my PNG files. They work most of the time, just not all of the time. If I close down PS CS4 and open it again they open just fine for a while before the problem starts again.

I reset all preferences to factory defaults and uninstalled/ re-installed again this morning so now I'll see what happens.

Cheers

Maggie

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Feb 11, 2010 0
Feb 11, 2010

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OK, then something else is wrong with the system.


Something outside of Photoshop is interfereing with file operations, possibly at a low level.

(assuming you didn't replace Photoshop's PNG plugin with a third party plugin...)

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Feb 11, 2010 0
New Here ,
Feb 11, 2010

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Thanks Chris, no, no plugins but I am starting to wonder about a security I installed recently. I've taken that off now to see what happens. I've spent days searching for an answer to this, so fingers crossed...!  I really appreciate your input. If I can now trust that my CS4 is doing the right thing I'll start searching elsewhere. The security is the only thing else I can think of now. I'll send a post when it is sorted - or get back here if the frustration drives me to the edge (it wouldn't take much more as my toes are dangling already LOL)

Cheers and thanks

Maggie

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Feb 11, 2010 0
LEGEND ,
Feb 11, 2010

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If the files ARE corrupt, this UTILITY might be of use. I have never used it, nor have I had to, but others swear by it.

Hope that this helps,

Hunt

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Feb 11, 2010 0
New Here ,
Feb 11, 2010

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Thanks so much Hunt. I'm pretty sure the files are okay but I'll hang onto

the link in your post just in case.

Cheers and thank you so much

Maggie

BTW - love the avatar!

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Feb 11, 2010 0
Community Beginner ,
Apr 19, 2011

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Right click file and open it in "PAINT" for PC or "PREVIEW" on MAC. Save as Jpeg. Reopen in Photoshop

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Apr 19, 2011 11
LEGEND ,
Apr 19, 2011

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KiranF wrote:

Right click file and open it in "PAINT" for PC or "PREVIEW" on MAC. Save as Jpeg. Reopen in Photoshop

May I suggest instead of Save as JPEG, that you use a lossless format instead, e.g., .BMP.  This will preserve quality.

-Noel

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Apr 19, 2011 3
New Here ,
Apr 10, 2020

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Thank you Kiran this solved the problem and the image now opens in photoshop 🙂

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Apr 10, 2020 0
New Here ,
Sep 03, 2020

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You the BOMB!  Tahnk you!!!!!!!!!!!!!!!!!

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Sep 03, 2020 0
New Here ,
Dec 01, 2020

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A very late reply, but what about gifs? They were recently saved no less, so they can't be damaged.

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Dec 01, 2020 1