"File not found. Check the file name and try again" Error when saving

New Here ,
Oct 30, 2017

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When I attempt to save a Photoshop file, I get the error "C:\directoryoffile File not found. Check the file name and try again."

This happens even when I have never saved the file before (new Photoshop document with a single change). I cannot save in any file type to anywhere on the computer BUT the Creative Cloud folder, which is really odd.

I've reinstalled Photoshop and still get this error.

I am running CC 2018 and the latest version of Windows 10.

Any help would be greatly appreciated, as not being able to save is very very inconvenient.

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1 Correct Answer

New Here , May 21, 2018
gilc47267946 New Here , May 21, 2018
If you are using Windows, disable this...

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Adobe Community Professional ,
Oct 30, 2017

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Just taking a shot but are you logged in as an admin account? I'm wondering if your HD is locked to changes as a user. It seems like a permissions issue.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Oct 30, 2017

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It only seems to be Photoshop that comes up with this error, not others such as Word are affected. I'll check if Windows Defender is stopping it as part of ransom-ware prevention.

Edit: Adding Photoshop.exe to the Controlled Folders bypass within Windows Defender Security Centre seems to have solved my problem. Thanks for pointing me in the right direction.

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New Here ,
Feb 01, 2018

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I had the same issue and this method worked for me.

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New Here ,
Jun 06, 2018

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how can i check for that or do that? its pretty urgent im with illustrator cc 2018

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New Here ,
Aug 09, 2019

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go to settings, then search for folder control access, it will pop up

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New Here ,
Aug 23, 2018

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HAS HELPED ME TOO THANKS,ADDED ALL OF THEM AND IT WORKED.

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New Here ,
Dec 20, 2017

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Hello Michaels,

I have this problem the same you. I had solve it by turn off Windown defend controlled.

I can do like it : Windows 10 Forums

Good luck for you

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New Here ,
Apr 21, 2018

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Thank you, I have been searching for a solution for this problem for a couple of weeks!

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New Here ,
May 21, 2018

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Not really turn off Windows Defender but you can turn off just one feature, the Controlled Folder Access

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New Here ,
May 17, 2018

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So we have to turn off Defenders to be able to save? What kind of a program is that? Photoshop shame on you.

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New Here ,
May 21, 2018

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Capture.PNG

If you are using Windows, disable this...

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New Here ,
Jul 20, 2018

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resolved, Thanks

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New Here ,
Sep 17, 2018

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thanks buddy this really worked for me

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New Here ,
Dec 07, 2018

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Thank you. It works! love u!

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New Here ,
Dec 11, 2018

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resolved to me

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New Here ,
Feb 08, 2019

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Actually you can Allow the app to pass thru 'Controlled Folder Access'.... leave the Controlled Access - ON >>click " Allow an app through Controlled Folder Access" Navigate to the Program Folder & select the Application you wish to pass through.

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New Here ,
Aug 01, 2018

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turning off CFA worked

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Explorer ,
Jan 08, 2019

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I also received the "File Not Found - Try Again" window in Photoshop when attempting to save to the desktop.

Adding Photoshop to the Apps list in Windows Defender (see above) worked for me as well. I can now save to the desktop.

BTW - I had to resort to using Windows Defender temporarily because Avira was conflicting with Chrome, cause it to micro-stutter.

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New Here ,
Nov 12, 2019

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Worked like magic! Thank you

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New Here ,
Nov 16, 2019

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Thank you for your help! This worked for me

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