"Photoshop detected an error in your display processor" - NVIDIA GeForce GTX 1650 Ti

Community Beginner ,
Nov 04, 2020 Nov 04, 2020

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Under the Graphics Processor settings, the "Use Graphics Processor" and "Advanced Settings" buttons are grayed out. When I hover over this area, it says that there is an error in my display driver, and that I should update or reinstall my driver.

ouisamus_3-1604524360336.png

My driver is fully updated and I've tried reinstalling it, like Photoshop recommends. I also set photoshop.exe and sniffer.exe to use the High-performance NVIDIA processor through the NVIDIA control panel.

My graphics card is an NVIDIA GeForce GTX 1650 Ti 4GB GDDR6.

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Community Beginner ,
Nov 04, 2020 Nov 04, 2020

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Just realized I forgot to specify my Photoshop version - I'm using Photoshop CC 2021 (22.0).

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Community Beginner ,
Nov 04, 2020 Nov 04, 2020

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The issue seems to be a problem with docking station. When I have any additional monitors plugged into my dock, Photoshop reports errors with my display driver. But when I have a monitor plugged directly into my laptop, or no additional monitors plugged in at all, it works fine. I'm using a Dell D3100 display dock.

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New Here ,
Dec 27, 2020 Dec 27, 2020

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Any word on a fix for this? I've found a work-around that if you unplug your docking station, launch Photoshop, then plug it back in it'll work. But that's not a long-term solution. 

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New Here ,
Apr 08, 2021 Apr 08, 2021

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Make your main display the laptop screen. Then you won't need to unplug from the dock. We are wanting a fix that makes it so we don't have to set the laptop as the main display.

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