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"Render Video" Not Opening | Photoshop CC 2018

Community Beginner ,
Oct 25, 2017

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This worked fine in all other versions of PS. I did this on PS 2017 a couple days ago before the update. Now I'm unable to export my timeline frame animation. It just loads "initializing video export" up to the middle of the blue loading bar and stops. I left it there all night. Didn't budge. I looked at all the other threads about it on here. Tried changing performance settings. No good. No answers. Please help.

Screenshot 2017-10-25 20.03.46(2).png

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Correct answer by JJMack | Most Valuable Participant

What version of Photoshop are you using? Adobe often release version of Photoshop and Update that have new bugs.  Adobe fixes many of these in newer updates. So what bugs are or are not in Photoshop depends on the version of Photoshop you are currently using. There was a recent bug Added CC 2018 that was fixed in the 19.1.1 update.

January 2018 (version 19.1) release

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"Render Video" Not Opening | Photoshop CC 2018

Community Beginner ,
Oct 25, 2017

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This worked fine in all other versions of PS. I did this on PS 2017 a couple days ago before the update. Now I'm unable to export my timeline frame animation. It just loads "initializing video export" up to the middle of the blue loading bar and stops. I left it there all night. Didn't budge. I looked at all the other threads about it on here. Tried changing performance settings. No good. No answers. Please help.

Screenshot 2017-10-25 20.03.46(2).png

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Correct answer by JJMack | Most Valuable Participant

What version of Photoshop are you using? Adobe often release version of Photoshop and Update that have new bugs.  Adobe fixes many of these in newer updates. So what bugs are or are not in Photoshop depends on the version of Photoshop you are currently using. There was a recent bug Added CC 2018 that was fixed in the 19.1.1 update.

January 2018 (version 19.1) release

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Oct 25, 2017 1
Most Valuable Participant ,
Oct 25, 2017

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It may be a Mack problem. You seem to be redering a frame animation as a video on a mac.  That works on Windows but I do not have QuickTime on Windows Apple does not support QuickTime one windows.

Capture.jpg

JJMack

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Oct 25, 2017 0
Community Beginner ,
Oct 25, 2017

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Thank for your reply. Im not actually rendering video.... I'm exporting animation frames as .PNG files from the Timeline which is done through Export>Render Video where you then choose your options. This is routine for me in animating and worked for years exactly this way until this update a couple days ago. And now the "Render Video" window doesn't even open, only loads as I said/showed above. Glad its working for you. It is possible that its only happening in 2018 updates on mac, but i don't know that for sure. Not great for someone with deadlines.

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Oct 25, 2017 1
Most Valuable Participant ,
Oct 26, 2017

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Adobe made changes to PNG support Jpeg works PNG produces a Programs error on Windows. So its a new bug report this to Adobe Please.

JJMack

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Oct 26, 2017 0
Community Beginner ,
Oct 26, 2017

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I have the same problem - I'm running the new Photoshop 2018 on MacOS Sierra. It keeps getting stuck on "Initializing Video Export". I would prefer not to downgrade to Photoshop 2017, because I do like the brush presets. Please help!

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Oct 26, 2017 3
Community Beginner ,
Oct 26, 2017

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Having same issue here. Just hangs at around 50% when trying to export. Using MacBook Pro 2017 on MacOS Sierra.

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Oct 26, 2017 2
Adobe Community Professional ,
Oct 26, 2017

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Hi

I can't replicate your issue - but I am on Windows not Mac

I suggest you raise it here where it is more likely to be seen by Adobe staff :

Photoshop Family Customer Community

Dave

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Oct 26, 2017 0
Most Valuable Participant ,
Oct 26, 2017

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It has been reported and On Windows I get a Photoshop error massage I program error has need encountered when I try to export a png sequence. Adobe made changes to PNG support in CC 2018 most likely in that code. A jpeg sequence works.....

https://feedback.photoshop.com/photoshop_family/topics/cc-2018-png-image-sequence-export-not-working

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JJMack

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Oct 26, 2017 0
Community Beginner ,
Oct 26, 2017

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Same issue with me. Though at work I have an iMac and also photoshop CC 2018, but video is working properly.

It's my personal computer (late Mac with Touchbar) that is experiencing problems, and they started after installation of After Effects trial (at work I'm not installing it deliberately). Here's my post explaining it:

Photoshop CC Render Video stuck at Initializing Video Export.

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Oct 26, 2017 0
Community Beginner ,
Oct 26, 2017

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I was able to have someone from Adobe tech support do a remote on my computer to try and figure out the problem.  He tried switching permissions, resetting preferences, etc for about 2.5 hrs.  We fully un-installed all my Adobe programs and after install we had no luck.  He then created a new user and BOOM the issue went away.  Not sure why that fixed it but it did. I would recommend making a new user and then launch Photoshop within that new user and see if the issue still happens.  It worked on my end, hopefully it helps for some of you.

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Oct 26, 2017 3
Most Valuable Participant ,
Oct 26, 2017

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Are you able to save a a sequence of PNG images?  No one else seems to be able to do that. They can save Video and jpeg sequences but not PNG sequences.

JJMack

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Oct 26, 2017 0
Community Beginner ,
Oct 26, 2017

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Not even getting passed "initializing video export" to even have the option.

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Oct 26, 2017 0
Community Beginner ,
Oct 26, 2017

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Thanks for the feedback. Im going to try this, but once you do that does it work in the old user account? Can I just duplicate my account and delete the old one?

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Oct 26, 2017 0