• Global community
    • Language:
      • Deutsch
      • English
      • EspaƱol
      • FranƧais
      • PortuguĆŖs
  • ę—„ęœ¬čŖžć‚³ćƒŸćƒ„ćƒ‹ćƒ†ć‚£
    Dedicated community for Japanese speakers
  • ķ•œźµ­ ģ»¤ė®¤ė‹ˆķ‹°
    Dedicated community for Korean speakers
Exit
0

"Sorry, an error occurred"

New Here ,
May 07, 2021 May 07, 2021

Copy link to clipboard

Copied

Hi,

very often (once a week), when I try to open an image to Photoshop (WIN10), I come up with this message "Sorry, an error occurred", and the PS stops running.

No reaction to "send report" button or "Do not send", no reaction generally!

After ending the PS from the task manager, the PS starts normally but without my keybord shortcuts!

Any idea why is this happend?

Thank you in advance,

Alexis

Screenshot (24).png

ā€ƒ

 

 

TOPICS
Windows

Views

3.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
May 08, 2021 May 08, 2021

Copy link to clipboard

Copied

In a first step I would reset the Photoshop preferences.

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

In the second step check your operating system if it's up-to-date, especially if you have installed the latest version of the driver  for the graphic card.

 

Which version of Photoshop do you have installed? 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.5 - Nik Collection 6.8 - Topaz Photo AI 2

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 08, 2021 May 08, 2021

Copy link to clipboard

Copied

LATEST

Hi,

Thank you for your direct answer and support,

I have reseted PS pref a couple of times, but no result,

I have WIN10 updated. 

My Ps is also updated automatically v22.3.1.

I haven 't problem with bridge or Lightroom, just Photoshop.

the main problem is the loss of my Keybord shortcuts.

Thanks again

Alexis

https://www.instagram.com/ici.photo.gr/

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines