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"The serial number is not valid for this product"

New Here ,
Sep 16, 2020

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I'm trying to move a copy of Photshop 7 from an old pc to a new one and on install it's coming up with the error 'The serial number is not valid for this product' when it's the one that came with the product and intalled ok on the 'old' pc. I checked using Belarc for the original seriel number on the 'old' pc and it's the same number! Any suggestions?

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"The serial number is not valid for this product"

New Here ,
Sep 16, 2020

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I'm trying to move a copy of Photshop 7 from an old pc to a new one and on install it's coming up with the error 'The serial number is not valid for this product' when it's the one that came with the product and intalled ok on the 'old' pc. I checked using Belarc for the original seriel number on the 'old' pc and it's the same number! Any suggestions?

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Sep 16, 2020 0
Adobe Community Professional ,
Sep 16, 2020

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What is the OS and version on your new computer? It may be that it's not compatible.

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Sep 16, 2020 0
Adobe Community Professional ,
Sep 16, 2020

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You'll need to contact Adobe Customer Care for assistance with serial numbers.

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Sep 16, 2020 0
Adobe Community Professional ,
Sep 16, 2020

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I don't think Adobe will assist with a serial number for Photoshop 7

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Sep 16, 2020 1
Adobe Community Professional ,
Sep 16, 2020

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Is it an upgrade serial number?

 

The serial number should be 24 digits (no letters)

(X's represent numbers)

 

1045-XXXX-XXXX-XXXX-XXXX-XXXX

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Sep 16, 2020 1
Adobe Community Professional ,
Sep 16, 2020

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Please log-in to your account below to verify that your serial number is correct.
https://account.adobe.com/products

That said, Photoshop 7 is a relic.  It's highly doubtful it will run on modern equipment. 

 

Photoshop Elements 2020 (approx $100, no subscription needed).  It lacks the bells & whistles of Photoshop CC but it's light years ahead of PS7.
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan -- approx $10/month for 12 months. Includes the very latest versions of these great products & services:
-- Photoshop CC and Photoshop on iPad
-- Lightroom on desktop, mobile and the web
-- Lightroom Classic
-- Portfolio website + hosting
-- Spark with premium features
-- Bridge
-- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

Creative Cloud All Apps (31 + apps & services) and Single Apps Plans
https://www.adobe.com/creativecloud/plans.html

 

Nancy O'Shea, ACP
Alt-Web.com

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Sep 16, 2020 0
New Here ,
Sep 18, 2020

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Running Windows 10 latest update (build 19041.508) both on pc it's currently on and the one I want to move it to!

The seriel number is 1045-xxxx as one would expect (24 digits) 

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Sep 18, 2020 0
Adobe Community Professional ,
Sep 18, 2020

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Serial numbered software typically had a set number of allowed activations per license.  I think you may have used up your allotment.  Given the advanced age of PS7, I don't know if customer support agents can reset your activation count or not.  But it's certainly worth a try.   Log-in to your account below.
https://account.adobe.com/products
Scroll down to Contact Adobe on the same page.

Good luck!

 

Nancy O'Shea, ACP
Alt-Web.com

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Sep 18, 2020 0
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Adobe Community Professional ,
Sep 18, 2020

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I'm pretty sure activation did not start until CS or v8, and even the activation servers for that have long been taken down.

 

See if this helps: https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

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Sep 18, 2020 0