"use graphics processer" Problem..

New Here ,
Apr 10, 2021 Apr 10, 2021

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Hi im photoshop user T_T Please understand that im not good at English.

Yesterday, i bought photoshop plan. and installed it. 

For the first time open photoshop, this message is pop up.

0_0.png

I think that is most likly to graphic card problem. so i installed new version NVIDIS driver.

1.png<- new version NVIDIA driver update

3.png

2.png<- GeForce Experience.(new version too)

 

But photoshop is still have problem.T_T!!

20210410175141.png

20210410175208.png

20210410175229.png

 

Than i serched that probelm.. install new version NVIDIA drive(last version delete), delete Microsoft Visual Studio and re-install, delete photoshop & creative cloud and re-install, delete new version photoshop and install last version photoshop, reboot my computer many times, check my graphic card work well in computer, .......

But still have problem T____T!!! I dont know whats wrong. HELP ME PLEASE...

 

*My computer info

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TOPICS
Download and install, FAQ, Performance, Problem or error, Windows

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Adobe Community Professional ,
Apr 10, 2021 Apr 10, 2021

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Is this a laptop computer?

Open Photoshop Preferences (Ctrl K)

Go to the Performance tab

Do you see a GPU listed?

image.png

 

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New Here ,
Apr 10, 2021 Apr 10, 2021

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Hi! not laptap! my computer is desktop.

[preferences>performance>Graphics Processor Settings] area is gray.

20210410191638.png

 

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New Here ,
Apr 10, 2021 Apr 10, 2021

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i cant cleack checkbox(Use Graphics Processor), and Advanced Settings btn.

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