"use graphics processor" and scrubby zoom disabled no matter what i do

New Here ,
May 11, 2021 May 11, 2021

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ah yes, another day another problem with photoshop that arises. like the title says. scrubby zoom was working just fine yesterday after the latest update, but when i opened photoshop today, it was disabled. i went to faq and saw that it could be a problem with performance settings. i look at the settings, "use graphics processor" is disabled. i've tried everything: resetting my workspaces, deleting my workspaces, restarting my laptop, updating my display drivers, uninstalling then reinstalling my display drivers, trying to install other similar drivers from off NVIDIA and intel, fiddling with the device manager for about two hours, and everything short of uninstalling photoshop and waiting 20 minutes for it to reinstall. nothing has worked. it keeps showing me the same "photoshop detected an error in your display driver. update or reinstall your display drivers and try again" message no matter how many times i uninstall my 100% up to date and functioning display drivers or how many times i restart my laptop and/or photoshop. 

 

if anyone has any advice or if the staff/admin can solve this, please let me know asap, and thank you in advance.

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Bug, Performance, Problem or error, Windows

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correct answers 1 Correct Answer

Adobe Community Professional , May 11, 2021 May 11, 2021
Hi There are issues with Photoshop version 22.3.1 not recognising some GPU's https://feedback.photoshop.com/conversations/photoshop/ps-cant-detect-gpu/607682f11c425363485a1bcc You could try reverting back to version 22.3 to see if that resolves the issue, Adobe are working on a fix according to page 3 in the above link.

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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What are the version numbers of the drivers etc and what is the exact config of your PC?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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Hi

There are issues with Photoshop version 22.3.1 not recognising some GPU's

https://feedback.photoshop.com/conversations/photoshop/ps-cant-detect-gpu/607682f11c425363485a1bcc

You could try reverting back to version 22.3 to see if that resolves the issue, Adobe are working on a fix according to page 3 in the above link.

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New Here ,
May 11, 2021 May 11, 2021

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this worked! thank you for informing me 🙂 i hope adobe can find a solution soon.

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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You're welcome, I have the same issue on my work PC, I can only run version 22.1.1 anything higher and the GPU's not recognised even though it's an Nvidia Quadro p620

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