"Use Graphics Processor" Grayed Out.

New Here ,
Nov 08, 2015

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Hello,

I have spent many hours over many days trying to resolve this myself and have read through many threads posing the same question/problem.

I am unable to "Use Graphics Processor" which is killing my productivity/efficiency.

I run an AMD R9 290 on the latest Driver accurate as of the date of this post.

Please see attached screenshots for clarification and to acknowledge I have performed what should be expected before posting.

2015-11-09 15_37_31-AMD Catalyst Control Center.png.2015-11-09 15_35_04-Adobe Photoshop CC 2015.png2015-11-09 15_44_20-AMD Catalyst Control Center.png

I Rolled Back the Driver to when it used to work but it no longer does.


I have confirmed there are others using the same Driver version on the same GPU as I am on Photoshop CC 2014 and CC 2015 that are working fine.

I have performed a clean install of Photoshop CC 2015, AMD Catalyst and my GPU Drivers as well as rolled back Windows 10 to a previous build when it used to work, but that did not help either.

So as of now, Photoshop, my Drivers and Windows are all up to date.

Here is my System Info - thank you in advance for your help.

Adobe Photoshop Version: 2015.0.1 20150722.r.168 2015/07/22:23:59:59 CL 1032107  x64

Operating System: Windows 8.1 64-bit

Version: 8.1 or greaterSystem architecture: AMD CPU Family:15, Model:2, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX

Physical processor count: 4

Logical processor count: 8

Processor speed: 4014 MHz

Built-in memory: 32665 MB

Free memory: 29154 MB

Memory available to Photoshop: 29518 MB

Memory used by Photoshop: 60 %

Design Space: Disabled.

Artboards: Enabled.

3D Multitone Printing: Disabled.

Highbeam: Enabled.

Image tile size: 1028K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=0, left=1920, bottom=1080, right=3840

OpenGL Drawing: Disabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Basic

OpenGL Allow Normal Mode: False.

OpenGL Allow Advanced Mode: False.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

glgpu[0].GLVersion="3.0"

glgpu[0].GLMemoryMB=4075

glgpu[0].GLName="AMD Radeon R9 200 Series"

glgpu[0].GLVendor="ATI Technologies Inc."

glgpu[0].GLVendorID=4098

glgpu[0].GLDriverVersion="?"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="AMD Radeon R9 200 Series"

glgpu[0].GLRendererID=26545

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="?"

glgpu[0].GLDriverDate="?"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="2.0 AMD-APP (1800.11)"

clgpu[0].CLDeviceVersion="2.0 AMD-APP (1800.11)"

clgpu[0].CLMemoryMB=4096

clgpu[0].CLName="Hawaii"

clgpu[0].CLVendor="Advanced Micro Devices, Inc."

clgpu[0].CLVendorID=4098

clgpu[0].CLDriverVersion="1800.11 (VM)"

clgpu[0].CUDASupported=0

clgpu[0].CLBandwidth=2.54773e+011

clgpu[0].CLCompute=2287.17

License Type: Subscription

Serial number: 96040468122345572517

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\

Temporary file path: C:\Users\darkj\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Z:\, 2.73T, 2.13T free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installed components:

  A3DLIBS.dll  A3DLIB Dynamic Link Library  9.2.0.112

  ACE.dll  ACE 2015/03/11-23:42:10  79.562242  79.562242

  AdbePM.dll  PatchMatch 2015/04/28:18:15:43  1.563170  1.563170

  AdobeLinguistic.dll  Adobe Linguisitc Library  9.0.0

  AdobeOwl.dll  Adobe Owl  5.2.7

  AdobePDFL.dll  PDFL 2015/03/18-12:03:59  79.133307  79.133307

  AdobePIP.dll  Adobe Product Improvement Program  7.2.1.3600

  AdobeXMP.dll  Adobe XMP Core 2015/03/30-23:40:42  79.157747  79.157747

  AdobeXMPFiles.dll  Adobe XMP Files 2015/03/30-23:40:42  79.157747  79.157747

  AdobeXMPScript.dll  Adobe XMP Script 2015/03/30-23:40:42  79.157747  79.157747

  adobe_caps.dll  Adobe CAPS  9,0,0,5

  AGM.dll  AGM 2015/03/11-23:42:10  79.562242  79.562242

  ahclient.dll    AdobeHelp Dynamic Link Library  2.0.0.2

  AIDE.dll  AIDE 2015/03/20-23:41:44  79.562488  79.562488

  amtlib.dll  AMTLib (64 Bit)  9.0.0.21 BuildVersion: 9.0; BuildDate: Mon Mar 9 2015 0:54:5)  1.000000

  ARE.dll  ARE 2015/03/11-23:42:10  79.562242  79.562242

  AXE8SharedExpat.dll  AXE8SharedExpat 2015/03/13-23:40:54  79.562390  79.562390

  AXEDOMCore.dll  AXEDOMCore 2015/03/13-23:40:54  79.562390  79.562390

  Bib.dll  BIB 2015/03/11-23:42:10  79.562242  79.562242

  BIBUtils.dll  BIBUtils 2015/03/11-23:42:10  79.562242  79.562242

  boost_date_time.dll  photoshopdva  8.0.0

  boost_signals.dll  photoshopdva  8.0.0

  boost_system.dll  photoshopdva  8.0.0

  boost_threads.dll  photoshopdva  8.0.0

  cg.dll  NVIDIA Cg Runtime  3.0.00007

  cgGL.dll  NVIDIA Cg Runtime  3.0.00007

  CIT.dll  Adobe CIT  2.3.7.33275  2.3.7.33275

  CITThreading.dll  Adobe CITThreading  2.3.7.33275  2.3.7.33275

  CoolType.dll  CoolType 2015/03/11-23:42:10  79.562242  79.562242

  dnssd.dll  Bonjour  3,0,0,2

  dvaaudiodevice.dll  photoshopdva  8.0.0

  dvacore.dll  photoshopdva  8.0.0

  dvamarshal.dll  photoshopdva  8.0.0

  dvamediatypes.dll  photoshopdva  8.0.0

  dvametadata.dll  photoshopdva  8.0.0

  dvametadataapi.dll  photoshopdva  8.0.0

  dvametadataui.dll  photoshopdva  8.0.0

  dvaplayer.dll  photoshopdva  8.0.0

  dvatransport.dll  photoshopdva  8.0.0

  dvaui.dll  photoshopdva  8.0.0

  dvaunittesting.dll  photoshopdva  8.0.0

  dynamiclink.dll  photoshopdva  8.0.0

  ExtendScript.dll  ExtendScript 2015/04/17-16:55:22  80.1017022  80.1017022

  icucnv40.dll  International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339

  icudt40.dll  International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339

  icuuc40.dll  International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339

  igestep30.dll  IGES Reader  9.3.0.113

  imslib.dll  IMSLib DLL  9.0.1.14

  JP2KLib.dll  JP2KLib 2015/06/30-01:10:54  79.258447  79.258447

  libifcoremd.dll  Intel(r) Visual Fortran Compiler  10.0 (Update A)

  libiomp5md.dll  Intel(R) OpenMP* Runtime Library  5.0

  libmmd.dll  Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler  12.0

  LogSession.dll  LogSession  7.2.1.3600

  mediacoreif.dll  photoshopdva  8.0.0

  MPS.dll  MPS 2015/03/11-23:42:10  79.562263  79.562263

  pdfsettings.dll  Adobe PDFSettings  1.04

  Photoshop.dll  Adobe Photoshop CC 2015  16.0.1

  Plugin.dll  Adobe Photoshop CC 2015  16.0.1

  PlugPlugExternalObject.dll  Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)  6.0.0

  PlugPlugOwl.dll  Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)  6.0.0.96

  PSArt.dll  Adobe Photoshop CC 2015  16.0.1

  PSViews.dll  Adobe Photoshop CC 2015  16.0.1

  SCCore.dll  ScCore 2015/04/17-16:55:22  80.1017022  80.1017022

  svml_dispmd.dll  Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler  12.0

  tbb.dll  Intel(R) Threading Building Blocks for Windows  4, 2, 2013, 1114

  tbbmalloc.dll  Intel(R) Threading Building Blocks for Windows  4, 2, 2013, 1114

  TfFontMgr.dll  FontMgr  9.3.0.113

  TfKernel.dll  Kernel  9.3.0.113

  TFKGEOM.dll  Kernel Geom  9.3.0.113

  TFUGEOM.dll  Adobe, UGeom©  9.3.0.113

  updaternotifications.dll  Adobe Updater Notifications Library  9.0.0.3 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)  9.0.0.3

  VulcanControl.dll  Vulcan Application Control Library  5.1.0.50

  VulcanMessage5.dll  Vulcan Message Library  5.1.0.50

  WRServices.dll  WRServices Fri Mar 07 2014 15:33:10  Build 0.20204  0.20204

  wu3d.dll  U3D Writer  9.3.0.113

Required plug-ins:

  3D Studio 16.0.1 (2015.0.1 x001 x003)

  Accented Edges 16.0.1

  Adaptive Wide Angle 16.0.1

  Angled Strokes 16.0.1

  Average 16.0.1 (2015.0.1 x001 x003)

  Bas Relief 16.0.1

  BMP 16.0.1

  Camera Raw 9.2

  Camera Raw Filter 9.2

  Chalk & Charcoal 16.0.1

  Charcoal 16.0.1

  Chrome 16.0.1

  Cineon 16.0.1 (2015.0.1 x001 x003)

  Clouds 16.0.1 (2015.0.1 x001 x003)

  Collada 16.0.1 (2015.0.1 x001 x003)

  Color Halftone 16.0.1

  Colored Pencil 16.0.1

  CompuServe GIF 16.0.1

  Conté Crayon 16.0.1

  Craquelure 16.0.1

  Crop and Straighten Photos 16.0.1 (2015.0.1 x001 x003)

  Crop and Straighten Photos Filter 16.0.1

  Crosshatch 16.0.1

  Crystallize 16.0.1

  Cutout 16.0.1

  Dark Strokes 16.0.1

  De-Interlace 16.0.1

  Dicom 16.0.1

  Difference Clouds 16.0.1 (2015.0.1 x001 x003)

  Diffuse Glow 16.0.1

  Displace 16.0.1

  Dry Brush 16.0.1

  Eazel Acquire 16.0.1 (2015.0.1 x001 x003)

  Entropy 16.0.1 (2015.0.1 x001 x003)

  Export Color Lookup Tables NO VERSION

  Extrude 16.0.1

  FastCore Routines 16.0.1 (2015.0.1 x001 x003)

  Fibers 16.0.1

  Film Grain 16.0.1

  Filter Gallery 16.0.1

  Flash 3D 16.0.1 (2015.0.1 x001 x003)

  Fresco 16.0.1

  Glass 16.0.1

  Glowing Edges 16.0.1

  Google Earth 4 16.0.1 (2015.0.1 x001 x003)

  Grain 16.0.1

  Graphic Pen 16.0.1

  Halftone Pattern 16.0.1

  HDRMergeUI 16.0.1

  HSB/HSL 16.0.1

  IFF Format 16.0.1

  IGES 16.0.1 (2015.0.1 x001 x003)

  Ink Outlines 16.0.1

  JPEG 2000 16.0.1

  Kurtosis 16.0.1 (2015.0.1 x001 x003)

  Lens Blur 16.0.1

  Lens Correction 16.0.1

  Lens Flare 16.0.1

  Liquify 16.0.1

  Matlab Operation 16.0.1 (2015.0.1 x001 x003)

  Maximum 16.0.1 (2015.0.1 x001 x003)

  Mean 16.0.1 (2015.0.1 x001 x003)

  Measurement Core 16.0.1 (2015.0.1 x001 x003)

  Median 16.0.1 (2015.0.1 x001 x003)

  Mezzotint 16.0.1

  Minimum 16.0.1 (2015.0.1 x001 x003)

  MMXCore Routines 16.0.1 (2015.0.1 x001 x003)

  Mosaic Tiles 16.0.1

  Multiprocessor Support 16.0.1 (2015.0.1 x001 x003)

  Neon Glow 16.0.1

  Note Paper 16.0.1

  NTSC Colors 16.0.1 (2015.0.1 x001 x003)

  Ocean Ripple 16.0.1

  OpenEXR 16.0.1

  Paint Daubs 16.0.1

  Palette Knife 16.0.1

  Patchwork 16.0.1

  Paths to Illustrator 16.0.1

  PCX 16.0.1 (2015.0.1 x001 x003)

  Photocopy 16.0.1

  Photoshop 3D Engine 16.0.1 (2015.0.1 x001 x003)

  Photoshop Touch 14.0

  Picture Package Filter 16.0.1 (2015.0.1 x001 x003)

  Pinch 16.0.1

  Pixar 16.0.1 (2015.0.1 x001 x003)

  Plaster 16.0.1

  Plastic Wrap 16.0.1

  PLY 16.0.1 (2015.0.1 x001 x003)

  PNG 16.0.1

  Pointillize 16.0.1

  Polar Coordinates 16.0.1

  Portable Bit Map 16.0.1 (2015.0.1 x001 x003)

  Poster Edges 16.0.1

  PRC 16.0.1 (2015.0.1 x001 x003)

  Radial Blur 16.0.1

  Radiance 16.0.1 (2015.0.1 x001 x003)

  Range 16.0.1 (2015.0.1 x001 x003)

  Render Color Lookup Grid NO VERSION

  Reticulation 16.0.1

  Ripple 16.0.1

  Rough Pastels 16.0.1

  Save for Web 16.0.1

  ScriptingSupport 16.0.1

  Shake Reduction 16.0.1

  Shear 16.0.1

  Skewness 16.0.1 (2015.0.1 x001 x003)

  Smart Blur 16.0.1

  Smudge Stick 16.0.1

  Solarize 16.0.1 (2015.0.1 x001 x003)

  Spaces 16.0.1

  Spatter 16.0.1

  Spherize 16.0.1

  Sponge 16.0.1

  Sprayed Strokes 16.0.1

  Stained Glass 16.0.1

  Stamp 16.0.1

  Standard Deviation 16.0.1 (2015.0.1 x001 x003)

  STL 16.0.1 (2015.0.1 x001 x003)

  Sumi-e 16.0.1

  Summation 16.0.1 (2015.0.1 x001 x003)

  Targa 16.0.1

  Texturizer 16.0.1

  Tiles 16.0.1

  Torn Edges 16.0.1

  Twirl 16.0.1

  U3D 16.0.1 (2015.0.1 x001 x003)

  Underpainting 16.0.1

  Vanishing Point 16.0.1

  Variance 16.0.1 (2015.0.1 x001 x003)

  Virtual Reality Modeling Language | VRML 16.0.1 (2015.0.1 x001 x003)

  Water Paper 16.0.1

  Watercolor 16.0.1

  Wave 16.0.1

  Wavefront|OBJ 16.0.1 (2015.0.1 x001 x003)

  WIA Support 16.0.1 (2015.0.1 x001 x003)

  Wind 16.0.1

  Wireless Bitmap 16.0.1 (2015.0.1 x001 x003)

  ZigZag 16.0.1

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

  Libraries, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html

  Adobe Color Themes, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html

  Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

  Welcome, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.photoshop.welcome\index.html

  Device Preview, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html

  Share on Behance, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html

  Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

  , C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html

Installed TWAIN devices: NONE

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Adobe Community Professional ,
Nov 08, 2015

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Thank you for the most thorough information I've seen anyone post in a long time.

Have you added the sniffer to the Catalyst Control Center?  I don't notice it in the list. The sniffer evaluates the drivers and activates Photoshop's GPU related features if the drivers pass inspection.

AMD: Open either Configure Switchable Graphic (laptop) or Catalyst Control Center (desktop) and add sniffer.exe and Photoshop.exe (from C:\Program Files\Adobe\Adobe Photoshop CC 2015).

Reboot your system before starting Photoshop after you make that change just to be sure.

Gene

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New Here ,
Nov 08, 2015

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Thanks @Gener7 !

I hadn't thought of that... I have now done so; power-cycled my Desktop but unfortunately it's still grayed out.

Bummer, sounded like a winner too haha.2015-11-09 17_22_06-AMD Catalyst Control Center.png

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Adobe Community Professional ,
Nov 08, 2015

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I'll give this a closer look and get back to you as soon as I can.

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Adobe Community Professional ,
Nov 08, 2015

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I'd be interested to see what the sniffer is reporting:

In the Start menu, type CMD  to bring up the Command Prompt box. If it shows up in the list, right click on it and choose "Run as Administrator".

In the command prompt box type  cd C:\Program Files\Adobe\Adobe Photoshop CC 2015   to get to that directory. Type sniffer and hit Enter.

You should see the results of the sniffer test. Post a screenshot of the results.

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Adobe Community Professional ,
Nov 08, 2015

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In the meantime, here is a step by step guide to GPU troubleshooting. Some you have tried, but there are some steps to look at.

Troubleshoot Adobe Photoshop graphics hardware (GPU) and video card issues

Gene

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Adobe Community Professional ,
Nov 08, 2015

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Finally I'll note that we are volunteer support and can't take over your PC as Adobe's own support can.

You are entitled to that support and I suggest going with a chat session.

Contact Customer Care  Click on "Still need help? Contact Us" and tell Support you tried the forums and troubleshooting FAQs to no avail.

Gene

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New Here ,
Nov 08, 2015

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You're a legend for helping out the community gener7‌ .

This is what the sniffer is reading:

2015-11-09 18_06_14-Administrator_ Command Prompt.png

I will go back through that guide just to ensure I've done everything for sure.

Lastly I'll add that Lightroom is detecting my card okay as below.

Lightroom version: CC 2015.2.1 [ 1046594 ]

License: Creative Cloud

Operating system: Windows 10

Version: 10.0

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 4.0 GHz

Built-in memory: 32664.8 MB

Real memory available to Lightroom: 32664.8 MB

Real memory used by Lightroom: 753.9 MB (2.3%)

Virtual memory used by Lightroom: 923.8 MB

Memory cache size: 7.9 MB

Maximum thread count used by Camera Raw: 8

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080, 2) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

AMD Radeon R9 200 Series

Check OpenGL support: Passed

Vendor: ATI Technologies Inc.

Version: 3.3.13399 Core Profile Context 15.201.1151.1007

Renderer: AMD Radeon R9 200 Series

LanguageVersion: 4.40

Application folder: C:\Program Files\Adobe\Adobe Lightroom

Library Path: Z:\Photography\Photoshoots November 2015\Irene Dao\Irene Dao\Irene Dao.lrcat

Settings Folder: C:\Users\darkj\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) Canon Tether Plugin

2) Facebook

3) Flickr

4) Leica Tether Plugin

5) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002

  Device : 67b1

  Subsystem : e289174b

  Revision : 0

  Video Memory : 4075

Adapter #2: Vendor : 1414

  Device : 8c

  Subsystem : 0

  Revision : 0

  Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers (AudioBox 22VSL Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: LR5x102

Direct2DEnabled: false

GPUDevice: not available

OGLEnabled: true

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Adobe Community Professional ,
Nov 09, 2015

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Well looking at my PC and running the sniffer, it seems you are getting errors that fails to return information about your driver.

Failed Requirement: GLStatus == NO_GL_ERROR

I'm looking at a screenshot of your driver and I'm wondering if you installed a beta that is not playing well with the sniffer. If anything I would suggest uninstalling the driver and finding a stable release. The problem is I don't know what might be recommended and I think you can ask AMD citing the problems you have with the sniffer.

That's the best I have for now. It doesn't fix anything, but I hope it's a good pointer to an answer.

Gene

Here is what my sniffer returns for comparison:

Microsoft Windows [Version 10.0.10240]

(c) 2015 Microsoft Corporation. All rights reserved.

c:\Program Files\Adobe\Adobe Photoshop CC 2015>sniffer

Tester="Photoshop"

snifferStart="2015-11-08_23:51:39"

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

glgpu[0].GLVersion="3.0"

glgpu[0].GLMemoryMB=2112

glgpu[0].GLName="Intel(R) HD Graphics 4000"

glgpu[0].GLVendor="Intel"

glgpu[0].GLVendorID=32902

glgpu[0].GLDriverVersion="10.18.10.4276"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="Intel(R) HD Graphics 4000"

glgpu[0].GLRendererID=358

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32"

glgpu[0].GLDriverDate="20150817000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

gputag.GL_SHADING_LANGUAGE_VERSION=35724

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 10.18.10.4276"

gputag.GL_FRAGMENT_PROGRAM_ARB=34820

gputag.GL_MAX_PROGRAM_INSTRUCTIONS_ARB=34977

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]

gputag.GL_MAX_TEXTURE_UNITS=34018

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

gputag.GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS=35661

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[96]

gputag.GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS=35660

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

gputag.GL_MAX_TEXTURE_IMAGE_UNITS=34930

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

gputag.GL_MAX_DRAW_BUFFERS=34852

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

gputag.GL_MAX_VERTEX_UNIFORM_COMPONENTS=35658

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

gputag.GL_MAX_FRAGMENT_UNIFORM_COMPONENTS=35657

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

gputag.GL_MAX_VARYING_FLOATS=35659

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]

gputag.GL_MAX_VERTEX_ATTRIBS=34921

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

gputag.AIF::OGL::GL_ARB_VERTEX_PROGRAM=198

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

gputag.AIF::OGL::GL_ARB_FRAGMENT_PROGRAM=93

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

gputag.AIF::OGL::GL_ARB_VERTEX_SHADER=199

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

gputag.AIF::OGL::GL_ARB_FRAGMENT_SHADER=95

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

gputag.AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT=255

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

gputag.AIF::OGL::GL_ARB_TEXTURE_RECTANGLE=178

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

gputag.AIF::OGL::GL_ARB_TEXTURE_FLOAT=170

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

gputag.AIF::OGL::GL_ARB_OCCLUSION_QUERY=118

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

gputag.AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT=197

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

gputag.AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD=146

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

NumCLGPUs=1

clgpu[0].CLPlatformVersion="1.2 "

clgpu[0].CLDeviceVersion="1.2 "

clgpu[0].CLMemoryMB=1400

clgpu[0].CLName="Intel(R) HD Graphics 4000"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[0].CLVendorID=32902

clgpu[0].CLDriverVersion="10.18.10.4276"

clgpu[0].CUDASupported=0

clgpu[0].CLBandwidth=1.52241e+010

clgpu[0].CLCompute=71.7518

snifferEnd="2015-11-08_23:51:40"

c:\Program Files\Adobe\Adobe Photoshop CC 2015>

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Nov 09, 2015

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I ran a tool to perform a clean uninstall of all AMD drivers in my system and deleted all residual AMD folders and files.

I then installed the Stable Release driver (15.7.1) rather than the Beta which I had in the test results above, and still the same issue unfortunately.

2 different drivers not working, where-as Lightroom picks it up okay so it won't be Hardware related. Others seem to be hit and miss across NVIDIA and AMD with the exact same error which makes me wonder if it's an API issue w/ Photoshop CC in particular.

I also notice that Lightroom picks up my OS as Windows 10, but Photoshop fails to do so and translates it as Windows 8.1 (a small error but an error nonetheless and I wonder if it could possibly be related somehow...)

Here is the updated information for reference.

2015-11-09 21_12_04-Administrator_ Command Prompt.png

Adobe Photoshop Version: 2015.0.1 20150722.r.168 2015/07/22:23:59:59 CL 1032107  x64

Operating System: Windows 8.1 64-bit

Version: 8.1 or greaterSystem architecture: AMD CPU Family:15, Model:2, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX

Physical processor count: 4

Logical processor count: 8

Processor speed: 4014 MHz

Built-in memory: 32665 MB

Free memory: 28469 MB

Memory available to Photoshop: 29519 MB

Memory used by Photoshop: 60 %

Design Space: Disabled.

Artboards: Enabled.

3D Multitone Printing: Disabled.

Highbeam: Enabled.

Image tile size: 1028K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=0, left=1920, bottom=1080, right=3840

OpenGL Drawing: Disabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Basic

OpenGL Allow Normal Mode: False.

OpenGL Allow Advanced Mode: False.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

glgpu[0].GLVersion="3.0"

glgpu[0].GLMemoryMB=4075

glgpu[0].GLName="AMD Radeon R9 200 Series"

glgpu[0].GLVendor="ATI Technologies Inc."

glgpu[0].GLVendorID=4098

glgpu[0].GLDriverVersion="?"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="AMD Radeon R9 200 Series"

glgpu[0].GLRendererID=26545

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="?"

glgpu[0].GLDriverDate="?"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="2.0 AMD-APP (1800.8)"

clgpu[0].CLDeviceVersion="2.0 AMD-APP (1800.8)"

clgpu[0].CLMemoryMB=4096

clgpu[0].CLName="Hawaii"

clgpu[0].CLVendor="Advanced Micro Devices, Inc."

clgpu[0].CLVendorID=4098

clgpu[0].CLDriverVersion="1800.8 (VM)"

clgpu[0].CUDASupported=0

clgpu[0].CLBandwidth=2.5483e+011

clgpu[0].CLCompute=2331.91

License Type: Subscription

Serial number: 96040468122345572517

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\

Temporary file path: C:\Users\darkj\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Z:\, 2.73T, 2.13T free

I'll wait for an Adobe rep to take it on, thanks a lot of your guidance/help gener7

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Nov 09, 2015

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I've also come across this.

GL_NO_ERROR

No error has been recorded. The value of this symbolic constant is guaranteed to be 0.

Source: glGetError

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Adobe Community Professional ,
Nov 09, 2015

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I can't claim to know how to exactly read this, but "Failed Requirement" might mean it didn't get that "GL_NO_ERROR" and the sniffer still is not seeing the driver version and date.

But anyway, hope you make progress with them. Let me know.

Gene

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Jul 25, 2018

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Can you help me aswell?

I have a Intel(r) HD Graphics 620 graphics card and when i try to click 3d it wont let me click anything its all gray i can turn my graphics card on in preferences in ps either its gray aswell heres my system info for ps

Adobe Photoshop Version: 19.1.5 20180604.r.346 2018/06/04: 1175273  x64

Number of Launches: 1

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17134.1

System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 2400 MHz

Built-in memory: 8109 MB

Free memory: 5182 MB

Memory available to Photoshop: 7403 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

The GPU Sniffer crashed on 7/25/2018 at 4:02:18 PM

Display: 1

Display Bounds: top=0, left=0, bottom=768, right=1366

OpenGL Drawing: Disabled.

OpenGL Allow Old GPUs: Not Detected.

No GPU information available

License Type: Subscription

Serial number: 96040751882895484529

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\james\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 916.3G, 767.3G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342

   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOwl.dll   Adobe Owl   5.2.11  

   AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.109.46827  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619

   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924

   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924

   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342

   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6  

   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000

   ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342

   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

   Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342

   BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342

   boost_date_time.dll   photoshopdva   11.1.0  

   boost_filesystem.dll   photoshopdva   11.1.0  

   boost_signals.dll   photoshopdva   11.1.0  

   boost_system.dll   photoshopdva   11.1.0  

   boost_threads.dll   photoshopdva   11.1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342

   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.3.0  

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaudiodevice.dll   photoshopdva   11.1.0  

   dvacore.dll   photoshopdva   11.1.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   11.1.0  

   dvamediatypes.dll   photoshopdva   11.1.0  

   dvametadata.dll   photoshopdva   11.1.0  

   dvametadataapi.dll   photoshopdva   11.1.0  

   dvametadataui.dll   photoshopdva   11.1.0  

   dvaplayer.dll   photoshopdva   11.1.0  

   dvatransport.dll   photoshopdva   11.1.0  

   dvaui.dll   photoshopdva   11.1.0  

   dvaunittesting.dll   photoshopdva   11.1.0  

   dynamiclink.dll   photoshopdva   11.1.0  

   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   igestep30.dll   IGES Reader   9.3.0.113  

   imslib.dll   IMSLib DLL   10.0.0.22  

   JP2KLib.dll   JP2KLib 2017/10/31-01:22:04   79.268591   79.268591

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

   LogSession.dll   LogSession   7.4.1.109.46827  

   mediacoreif.dll   photoshopdva   11.1.0  

   MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2018   19.1.5  

   Plugin.dll   Adobe Photoshop CC 2018   19.1.5  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.5.0.87  

   PSArt.dll   Adobe Photoshop CC 2018   19.1.5  

   PSCloud.dll                                                   1.0.0.1  

   PSViews.dll   Adobe Photoshop CC 2018   19.1.5  

   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526

   SVGRE.dll   SVGRE   79.586793   79.586793

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   19.0.0.0  

   WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   3D Studio 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Accented Edges 19.1.5 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 19.1.5 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 19.1.5 - from the file “Filter Gallery.8bf”

   Average 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Average.8bf”

   Bas Relief 19.1.5 - from the file “Filter Gallery.8bf”

   BMP 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 10.4 - from the file “Camera Raw.8bi”

   Camera Raw Filter 10.4 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 19.1.5 - from the file “Filter Gallery.8bf”

   Charcoal 19.1.5 - from the file “Filter Gallery.8bf”

   Chrome 19.1.5 - from the file “Filter Gallery.8bf”

   Cineon 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Cineon.8bi”

   Clouds 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Clouds.8bf”

   Collada 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Color Halftone 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 19.1.5 - from the file “Filter Gallery.8bf”

   CompuServe GIF 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Conté Crayon 19.1.5 - from the file “Filter Gallery.8bf”

   Craquelure 19.1.5 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 19.1.5 - from the file “Filter Gallery.8bf”

   Crystallize 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Cutout 19.1.5 - from the file “Filter Gallery.8bf”

   Dark Strokes 19.1.5 - from the file “Filter Gallery.8bf”

   De-Interlace 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Dicom 19.1.5 - from the file “Dicom.8bi”

   Difference Clouds 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Clouds.8bf”

   Diffuse Glow 19.1.5 - from the file “Filter Gallery.8bf”

   Displace 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 19.1.5 - from the file “Filter Gallery.8bf”

   Eazel Acquire 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “EazelAcquire.8ba”

   Entropy 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Export Color Lookup Tables 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Export3DLUT.8be”

   Extrude 19.1.5 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “FastCore.8bx”

   Fibers 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Film Grain 19.1.5 - from the file “Filter Gallery.8bf”

   Filter Gallery 19.1.5 - from the file “Filter Gallery.8bf”

   Flash 3D 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Fresco 19.1.5 - from the file “Filter Gallery.8bf”

   Glass 19.1.5 - from the file “Filter Gallery.8bf”

   Glowing Edges 19.1.5 - from the file “Filter Gallery.8bf”

   Google Earth 4 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Grain 19.1.5 - from the file “Filter Gallery.8bf”

   Graphic Pen 19.1.5 - from the file “Filter Gallery.8bf”

   Halftone Pattern 19.1.5 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 19.1.5 - from the file “HDRMergeUI.8bf”

   HSB/HSL 19.1.5 - from the file “Standard MultiPlugin.8bf”

   IFF Format 19.1.5 - from the file “Standard MultiPlugin.8bf”

   IGES 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Ink Outlines 19.1.5 - from the file “Filter Gallery.8bf”

   JPEG 2000 19.1.5 - from the file “JPEG2000.8bi”

   Kurtosis 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Lens Blur 19.1.5 - from the file “Lens Blur.8bf”

   Lens Correction 19.1.5 - from the file “Lens Correction.8bf”

   Lens Flare 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Liquify 19.1.5 - from the file “Liquify.8bf”

   Matlab Operation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “ChannelPort.8bf”

   Maximum 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Mean 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Measurement Core 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MeasurementCore.8me”

   Median 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Mezzotint 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Minimum 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   MMXCore Routines 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MMXCore.8bx”

   Mosaic Tiles 19.1.5 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MultiProcessor Support.8bx”

   Neon Glow 19.1.5 - from the file “Filter Gallery.8bf”

   Note Paper 19.1.5 - from the file “Filter Gallery.8bf”

   NTSC Colors 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “NTSC Colors.8bf”

   Ocean Ripple 19.1.5 - from the file “Filter Gallery.8bf”

   OpenEXR 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 19.1.5 - from the file “Filter Gallery.8bf”

   Palette Knife 19.1.5 - from the file “Filter Gallery.8bf”

   Patchwork 19.1.5 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 19.1.5 - from the file “Standard MultiPlugin.8bf”

   PCX 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “PCX.8bi”

   Photocopy 19.1.5 - from the file “Filter Gallery.8bf”

   Photoshop 3D Engine 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Photoshop3DEngine.8bi”

   Photoshop Touch 19.0 - from the file “PSDX.8bi”

   Picture Package Filter 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “ChannelPort.8bf”

   Pinch 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Pixar 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Pixar.8bi”

   Plaster 19.1.5 - from the file “Filter Gallery.8bf”

   Plastic Wrap 19.1.5 - from the file “Filter Gallery.8bf”

   PLY 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Pointillize 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “PBM.8bi”

   Poster Edges 19.1.5 - from the file “Filter Gallery.8bf”

   PRC 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Radial Blur 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Radiance 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Radiance.8bi”

   Range 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Render Color Lookup Grid 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Export3DLUT.8be”

   Reticulation 19.1.5 - from the file “Filter Gallery.8bf”

   Ripple 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 19.1.5 - from the file “Filter Gallery.8bf”

   Save for Web 19.1.5 - from the file “Save for Web.8be”

   ScriptingSupport 19.1.5 - from the file “ScriptingSupport.8li”

   Shake Reduction 19.1.5 - from the file “Shake Reduction.8bf”

   Shear 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Skewness 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Smart Blur 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 19.1.5 - from the file “Filter Gallery.8bf”

   Solarize 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Solarize.8bf”

   Spaces 19.1.5 - from the file “Spaces.8li”

   Spatter 19.1.5 - from the file “Filter Gallery.8bf”

   Spherize 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Sponge 19.1.5 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 19.1.5 - from the file “Filter Gallery.8bf”

   Stained Glass 19.1.5 - from the file “Filter Gallery.8bf”

   Stamp 19.1.5 - from the file “Filter Gallery.8bf”

   Standard Deviation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   STL 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Sumi-e 19.1.5 - from the file “Filter Gallery.8bf”

   Summation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Targa 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Texturizer 19.1.5 - from the file “Filter Gallery.8bf”

   Tiles 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 19.1.5 - from the file “Filter Gallery.8bf”

   Twirl 19.1.5 - from the file “Standard MultiPlugin.8bf”

   U3D 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Underpainting 19.1.5 - from the file “Filter Gallery.8bf”

   Vanishing Point 19.1.5 - from the file “VanishingPoint.8bf”

   Variance 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Virtual Reality Modeling Language | VRML 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Water Paper 19.1.5 - from the file “Filter Gallery.8bf”

   Watercolor 19.1.5 - from the file “Filter Gallery.8bf”

   Wave 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Wavefront|OBJ 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   WIA Support 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “WIASupport.8li”

   Wind 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “WBMP.8bi”

   ZigZag 19.1.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\purchaseStock.html”

   com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\index.html”

   New Document  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=2.2.1.30”

   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\purchaseTypekit.html”

   Start  2.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.3.0\index.html?v=2.3.0.58”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

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Most Valuable Participant ,
Jul 25, 2018

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Hi

What exact PC/Laptop do you have, it looks like you Intel 620 GPU is not been detected, have you tried installing the latest driver from here

Downloads for Intel® HD Graphics 620

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New Here ,
Nov 27, 2015

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Well, I contacted Adobe over 2 weeks ago now, we spent hours going through everything. Uninstalled everything, redid drivers, checked cmd, folders... we did everything I had already said I had done on a remote assist session and after like 3 hours they couldn't resolve it and said they "would get back to me". I think 2 weeks is far too long to get back to me on something that I pay for... Adobe, please, fix this issue for me? I'm suffering here. Trying to use Photoshop without GPU acceleration / assistance is like trying to run Windows 10 on 512mb of RAM let alone I can't do anything 3D related. Lightroom works fine so Photoshop should too.

I have updated again to the newest driver for my GPU (Crimson) but it makes no difference. ALL MY NOTES should hopefully be on file after the extremely lengthy remote support session.

Please, I'm desperate... and in need of at least 1 month's refund for this =.=

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Nov 28, 2015

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Your video card driver is returning garbage for several things that Photoshop is trying to obtain information about.

You need to contact your GPU maker, and see if they have an update to fix the driver bugs.

Contacting Adobe won't help, because it is your video card driver that is not working correctly.

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New Here ,
Nov 28, 2015

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I appreciate your response.

The thing is, even when I uninstalled my GPU drivers and used my integrated card... Photoshop still remained grayed out - the representative I spoke with at Adobe confirmed with me that there is clearly an error on Photoshop end, so there seems to be a mismatch of communication here.

I'm unsure as to why Lightroom is fully capable of detecting my Graphics Card but Photoshop isn't as well...

Also, I have contacted AMD - twice, we have gone through remote assist sessions and they found 0 errors on their end / my end. Not to mention using drivers ranging from 2 years old to the most recent one a few days old.

All the above, including prior contact during the remote session in which I was told I would be contacted by Adobe regarding this, is really not a good look...

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New Here ,
Dec 06, 2015

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Funniest thing happened.

Photoshop releases a patch/update - it fixed my problem.

All the hours of troubleshooting I spent and being told from Adobe Support that the issue was with AMD/me and a patch from Photoshop fixed it.

So... not sure what to say or think there but at least it's working.

ChrisCox‌ thought you might like to know this, based on your response to me which came across as quite rude to be frank.

Cheers.

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New Here ,
Jan 28, 2016

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Hello,

I am having the same problem as mentioned above. Though I am running Photoshop on a different machine (i7-5500U with GeForce 840m). Newest drivers are installed. I cannot use the graphic processor. The option is grayed out all the time (it works fine with Illustrator CC). I tried all the things I could find on the net. I used the integrated graphics as well as the dedcated one (for both: sniffer and PS) but nothing worked out. I would be very glad if somebody could help me for I really need the GL-Features. Thanks in advance!

Please find the sniffer infos below and also the system information from PS:

SNIFFER:

c:\Program Files\Adobe\Adobe Photoshop CC 2015>sniffer.exe

Tester="Photoshop"

snifferStart="2016-01-28_15:21:31"

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

glgpu[0].GLVersion="3.0"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="Intel(R) HD Graphics 5500"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="10.18.15.4256"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce 840M/PCIe/SSE2"

glgpu[0].GLRendererID=4929

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"

glgpu[0].GLDriverDate="20150717000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

gputag.GL_SHADING_LANGUAGE_VERSION=35724

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

gputag.GL_FRAGMENT_PROGRAM_ARB=34820

gputag.GL_MAX_PROGRAM_INSTRUCTIONS_ARB=34977

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

gputag.GL_MAX_TEXTURE_UNITS=34018

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

gputag.GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS=35661

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

gputag.GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS=35660

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

gputag.GL_MAX_TEXTURE_IMAGE_UNITS=34930

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

gputag.GL_MAX_DRAW_BUFFERS=34852

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

gputag.GL_MAX_VERTEX_UNIFORM_COMPONENTS=35658

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

gputag.GL_MAX_FRAGMENT_UNIFORM_COMPONENTS=35657

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

gputag.GL_MAX_VARYING_FLOATS=35659

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

gputag.GL_MAX_VERTEX_ATTRIBS=34921

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

gputag.AIF::OGL::GL_ARB_VERTEX_PROGRAM=198

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

gputag.AIF::OGL::GL_ARB_FRAGMENT_PROGRAM=93

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

gputag.AIF::OGL::GL_ARB_VERTEX_SHADER=199

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

gputag.AIF::OGL::GL_ARB_FRAGMENT_SHADER=95

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

gputag.AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT=255

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

gputag.AIF::OGL::GL_ARB_TEXTURE_RECTANGLE=178

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

gputag.AIF::OGL::GL_ARB_TEXTURE_FLOAT=170

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

gputag.AIF::OGL::GL_ARB_OCCLUSION_QUERY=118

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

gputag.AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT=197

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

gputag.AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD=146

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

NumCLGPUs=2

clgpu[0].CLPlatformVersion="2.0 "

clgpu[1].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="2.0 "

clgpu[1].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=1

clgpu[1].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=3151

clgpu[1].CLMemoryMB=2048

clgpu[0].CLName="Intel(R) HD Graphics 5500"

clgpu[1].CLName="GeForce 840M"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[1].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=32902

clgpu[1].CLVendorID=4318

clgpu[0].CLDriverVersion="10.18.15.4256"

clgpu[1].CLDriverVersion="361.75"

clgpu[0].CUDASupported=0

clgpu[1].CUDASupported=1

clgpu[1].CUDAVersion="8.0.10"

clgpu[0].CLBandwidth=1.7064e+010

clgpu[1].CLBandwidth=1.49333e+010

clgpu[0].CLCompute=165.36

clgpu[1].CLCompute=262.8

snifferEnd="2016-01-28_15:21:42"

SYSTEMINFO:

Adobe Photoshop Version: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143  x64

Betriebssystem: Windows 10 64-Bit

Version: 10 oder höher

Systemarchitektur: Intel CPU-Familie:6, Modell:13, Stepping:4 mit MMX, SSE (ganze Zahl), SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, Hyper-Threading

Physischer Prozessor: 2

Logischer Prozessor: 4

Prozessor-Taktfrequenz: 2394 MHz

Eingebauter Speicher: 8095 MB

Freier Speicher: 4464 MB

Für Photoshop verfügbarer Arbeitsspeicher: 6973 MB

Von Photoshop verwendeter Arbeitsspeicher: 69 %

Zusatztasten-Palette: Aktiviert.

Design-Bereich: Deaktiviert.

Zeichenflächen: Aktiviert.

3D-Mehrton-Drucken: Deaktiviert.

Fernlicht: Deaktiviert.

Bildkachelgröße: 128 KB

Bildcache: 6

Schriftvorschau: Mittel

TextComposer: Lateinisch

Anzeige: 1

Anzeigebegrenzungen: oben= 0, links= 0, unten= 1080, rechts= 1920

Mit OpenGL zeichnen: Deaktiviert.

OpenGL – alte GPUs zulassen: Nicht erkannt.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=2

glgpu[0].GLVersion="3.0"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="Intel(R) HD Graphics 5500"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="10.18.15.4256"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce 840M/PCIe/SSE2"

glgpu[0].GLRendererID=4929

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"

glgpu[0].GLDriverDate="20150717000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="2.0 "

clgpu[0].CLDeviceVersion="2.0 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=3151

clgpu[0].CLName="Intel(R) HD Graphics 5500"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[0].CLVendorID=32902

clgpu[0].CLDriverVersion="10.18.15.4256"

clgpu[0].CUDASupported=0

clgpu[0].CLBandwidth=1.63392e+010

clgpu[0].CLCompute=164.692

clgpu[1].CLPlatformVersion="1.2"

clgpu[1].CLDeviceVersion="1.2 CUDA"

clgpu[1].IsIntegratedCLGPU=0

clgpu[1].CLMemoryMB=2048

clgpu[1].CLName="GeForce 840M"

clgpu[1].CLVendor="NVIDIA Corporation"

clgpu[1].CLVendorID=4318

clgpu[1].CLDriverVersion="361.75"

clgpu[1].CUDASupported=1

clgpu[1].CUDAVersion="8.0.10"

clgpu[1].CLBandwidth=1.49217e+010

clgpu[1].CLCompute=262.846

Lizenztyp: Abonnement

Seriennummer: 90970949577277477811

Anwendungsordner: C:\Program Files\Adobe\Adobe Photoshop CC 2015\

Pfad für temporäre Dateien: C:\Users\CHRIST~1\AppData\Local\Temp\

Der virtuelle Speicher von Photoshop hat asynchronen E/A aktiviert

Arbeitsvolume(s):

Start, 95,4 GB, 51,5 GB frei

Ordner für erforderliche Zusatzmodule: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\

Primärer Zusatzmodul-Ordner: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installierte Komponenten

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2015/09/09-18:52:48   79.567158   79.567158

   AdbePM.dll   PatchMatch 0000/00/00-00:00:00   1.   1.

   AdobeLinguistic.dll   Adobe Linguisitc Library   9.0.0  

   AdobeOwl.dll   Adobe Owl   5.2.9  

   AdobePDFL.dll   PDFL 2015/09/12-01:10:45   79.156620   79.156620

   AdobePIP.dll   Adobe Product Improvement Program   7.3.1.70  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.566705   79.566705

   AdobeXMP.dll   Adobe XMP Core 2015/09/10-01:10:20   79.158325   79.158325

   AdobeXMPFiles.dll   Adobe XMP Files 2015/09/10-01:10:20   79.158325   79.158325

   AdobeXMPScript.dll   Adobe XMP Script 2015/09/10-01:10:20   79.158325   79.158325

   adobe_caps.dll   Adobe CAPS   9,0,0,28  

   AGM.dll   AGM 2015/09/09-18:52:48   79.567158   79.567158

   ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2  

   AIDE.dll   AIDE 2015/10/15-11:58:31   79.568000   79.568000

   amtlib.dll   AMTLib (64 Bit)   9.0.0.89BuildVersion: 9.0; BuildDate: Tue Aug 25 2015 7:30:38)   1.000000

   ARE.dll   ARE 2015/09/09-18:52:48   79.567158   79.567158

   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

   Bib.dll   BIB 2015/09/09-18:52:48   79.567158   79.567158

   BIBUtils.dll   BIBUtils 2015/09/09-18:52:48   79.567158   79.567158

   boost_date_time.dll   photoshopdva   8.0.0  

   boost_signals.dll   photoshopdva   8.0.0  

   boost_system.dll   photoshopdva   8.0.0  

   boost_threads.dll   photoshopdva   8.0.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CIT.dll   Adobe CIT   2.3.7.33275   2.3.7.33275

   CITThreading.dll   Adobe CITThreading   2.3.7.33275   2.3.7.33275

   CoolType.dll   CoolType 2015/09/09-18:52:48   79.567158   79.567158

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaudiodevice.dll   photoshopdva   8.0.0  

   dvacore.dll   photoshopdva   8.0.0  

   dvamarshal.dll   photoshopdva   8.0.0  

   dvamediatypes.dll   photoshopdva   8.0.0  

   dvametadata.dll   photoshopdva   8.0.0  

   dvametadataapi.dll   photoshopdva   8.0.0  

   dvametadataui.dll   photoshopdva   8.0.0  

   dvaplayer.dll   photoshopdva   8.0.0  

   dvatransport.dll   photoshopdva   8.0.0  

   dvaui.dll   photoshopdva   8.0.0  

   dvaunittesting.dll   photoshopdva   8.0.0  

   dynamiclink.dll   photoshopdva   8.0.0  

   ExtendScript.dll   ExtendScript 2015/04/17-16:55:22   80.1017022   80.1017022

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   igestep30.dll   IGES Reader   9.3.0.113  

   imslib.dll   IMSLib DLL   9.0.1.14  

   JP2KLib.dll   JP2KLib 2015/08/14-01:13:58   79.258941   79.258941

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   7.3.1.70  

   manta.dll   Manta   1.   1.

   mediacoreif.dll   photoshopdva   8.0.0  

   MPS.dll   MPS 2015/08/14-01:13:58   79.566687   79.566687

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2015   16.1.2  

   Plugin.dll   Adobe Photoshop CC 2015   16.1.2  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   6.1.0  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   6.1.0.164  

   PSArt.dll   Adobe Photoshop CC 2015   16.1.2  

   PSViews.dll   Adobe Photoshop CC 2015   16.1.2  

   SCCore.dll   ScCore 2015/04/17-16:55:22   80.1017022   80.1017022

   SVGRE.dll   SVGRE   79.566690   79.566690

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 3, 2015, 0408  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 3, 2015, 0408  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   updaternotifications.dll   Adobe Updater Notifications Library   9.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   9.0.0.15

   VulcanControl.dll   Vulcan Application Control Library   5.2.0.35  

   VulcanMessage5.dll   Vulcan Message Library   5.2.0.35  

   WRServices.dll   WRServices Fri Jul 31 2015 07:50:10   Build 0.21834   0.21834

   wu3d.dll   U3D Writer   9.3.0.113  

Erforderliche Zusatzmodule:

   3D Studio 16.1.2 (2015.1.2 x001 x003)

   Adaptive Weitwinkelkorrektur 16.1.2

   Aquarell 16.1.2

   Arithmetisches Mittel 16.1.2 (2015.1.2 x001 x003)

   Basrelief 16.1.2

   Bereich 16.1.2 (2015.1.2 x001 x003)

   Bildpaket-Filter 16.1.2 (2015.1.2 x001 x003)

   Blendenflecke 16.1.2

   BMP 16.1.2

   Buntglas-Mosaik 16.1.2

   Buntstiftschraffur 16.1.2

   Camera Raw 9.4

   Camera Raw-Filter 9.4

   Chrom 16.1.2

   Cineon 16.1.2 (2015.1.2 x001 x003)

   Collada 16.1.2 (2015.1.2 x001 x003)

   Color Lookup-Raster rendern NO VERSION

   Color Lookup-Tabellen exportieren NO VERSION

   CompuServe GIF 16.1.2

   Conté-Stifte 16.1.2

   De-Interlace 16.1.2

   Diagonal verwischen 16.1.2

   Dicom 16.1.2

   Differenz-Wolken 16.1.2 (2015.1.2 x001 x003)

   Distorsion 16.1.2

   Dunkle Malstriche 16.1.2

   Durchschnitt berechnen 16.1.2 (2015.1.2 x001 x003)

   Eazel Acquire 16.1.2 (2015.1.2 x001 x003)

   Entropie 16.1.2 (2015.1.2 x001 x003)

   Erfassungsbereich 16.1.2 (2015.1.2 x001 x003)

   Extrudieren 16.1.2

   Farbpapier-Collage 16.1.2

   Farbraster 16.1.2

   Fasern 16.1.2

   FastCore-Routinen 16.1.2 (2015.1.2 x001 x003)

   Feuchtes Papier 16.1.2

   Filtergalerie 16.1.2

   Flash 3D 16.1.2 (2015.1.2 x001 x003)

   Fluchtpunkt 16.1.2

   Fotokopie 16.1.2

   Fotos freistellen und gerade ausrichten (Filter) 16.1.2

   Fotos freistellen und gerade ausrichten 16.1.2 (2015.1.2 x001 x003)

   Fresko 16.1.2

   Für Web speichern 16.1.2

   Gekreuzte Malstriche 16.1.2

   Gerissene Kanten 16.1.2

   Glas 16.1.2

   Google Earth 4 16.1.2 (2015.1.2 x001 x003)

   Grobe Malerei 16.1.2

   Grobes Pastell 16.1.2

   HDRMergeUI 16.1.2

   HSB/HSL 16.1.2

   IFF-Format 16.1.2

   IGES 16.1.2 (2015.1.2 x001 x003)

   JPEG 2000 16.1.2

   Kacheleffekt 16.1.2

   Kacheln 16.1.2

   Kanten betonen 16.1.2

   Kohleumsetzung 16.1.2

   Konturen mit Tinte nachzeichnen 16.1.2

   Körnung & Aufhellung 16.1.2

   Körnung 16.1.2

   Kräuseln 16.1.2

   Kreide & Kohle 16.1.2

   Kreuzschraffur 16.1.2

   Kristallisieren 16.1.2

   Kunststofffolie 16.1.2

   Kurtosis 16.1.2 (2015.1.2 x001 x003)

   LAGE 16.1.2 (2015.1.2 x001 x003)

   Leuchtende Konturen 16.1.2

   Malgrund 16.1.2

   Malmesser 16.1.2

   Matlab-Vorgang 16.1.2 (2015.1.2 x001 x003)

   Maximum 16.1.2 (2015.1.2 x001 x003)

   Median 16.1.2 (2015.1.2 x001 x003)

   Mehrprozessorunterstützung 16.1.2 (2015.1.2 x001 x003)

   Mezzotint 16.1.2

   Minimum 16.1.2 (2015.1.2 x001 x003)

   Mit Struktur versehen 16.1.2

   MMXCore-Routinen 16.1.2 (2015.1.2 x001 x003)

   Neigung 16.1.2 (2015.1.2 x001 x003)

   Neonschein 16.1.2

   NTSC-Farben 16.1.2 (2015.1.2 x001 x003)

   Objektivkorrektur 16.1.2

   Objektivunschärfe 16.1.2

   Ölfarbe getupft 16.1.2

   OpenEXR 16.1.2

   Ozeanwellen 16.1.2

   Patchwork 16.1.2

   PCX 16.1.2 (2015.1.2 x001 x003)

   Pfade -> Illustrator 16.1.2

   Photoshop 3D-Modul 16.1.2 (2015.1.2 x001 x003)

   Photoshop Touch 14.0

   Pixar 16.1.2 (2015.1.2 x001 x003)

   PNG 16.1.2

   Polarkoordinaten 16.1.2

   Portable Bit Map 16.1.2 (2015.1.2 x001 x003)

   Prägepapier 16.1.2

   PRC 16.1.2 (2015.1.2 x001 x003)

   Punktieren 16.1.2

   Punktierstich 16.1.2

   Radialer Weichzeichner 16.1.2

   Radiance 16.1.2 (2015.1.2 x001 x003)

   Rasterungseffekt 16.1.2

   Risse 16.1.2

   Schwamm 16.1.2

   Schwingungen 16.1.2

   Selektiver Weichzeichner 16.1.2

   Solarisation 16.1.2 (2015.1.2 x001 x003)

   Spaces 16.1.2

   Spritzer 16.1.2

   Standardabweichung 16.1.2 (2015.1.2 x001 x003)

   Stempel 16.1.2

   STL 16.1.2 (2015.1.2 x001 x003)

   Strichumsetzung 16.1.2

   Strudel 16.1.2

   Stuck 16.1.2

   Sumi-e 16.1.2

   Summe 16.1.2 (2015.1.2 x001 x003)

   Targa 16.1.2

   Tontrennung & Kantenbetonung 16.1.2

   U3D 16.1.2 (2015.1.2 x001 x003)

   Unterstützung für Skripten 16.1.2

   Varianz 16.1.2 (2015.1.2 x001 x003)

   Verbiegen 16.1.2

   Verflüssigen 16.1.2

   Versetzen 16.1.2

   Verwackelte Striche 16.1.2

   Verwacklung reduzieren 16.1.2

   Virtual Reality Modeling Language | VRML 16.1.2 (2015.1.2 x001 x003)

   Wavefront|OBJ 16.1.2 (2015.1.2 x001 x003)

   Weiches Licht 16.1.2

   Wellen 16.1.2

   WIA-Unterstützung 16.1.2 (2015.1.2 x001 x003)

   Windeffekt 16.1.2

   Wireless Bitmap 16.1.2 (2015.1.2 x001 x003)

   Wölben 16.1.2

   Wolken 16.1.2 (2015.1.2 x001 x003)

Optionale Zusatzmodule und Zusatzmodule von Drittanbietern: KEINE

Nicht geladene Plug-Ins: KEINE

Erweiterungen:

   Letzte Dateien  1.0.0

      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html

   Bibliotheken  2.1.24

      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html

   Einstieg  1.0.0

      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html

   Adobe Color-Themen  6.1.0

      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html

   Exportieren als  2.4.0

      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

   Device Preview  1.1.3

      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html

   Auf Behance teilen  3.0.0

      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html

   com.adobe.preview.loader  1.1.3

      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html

   Exportieren als  2.4.0

      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

Installierte TWAIN-Geräte: OHNE

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Jan 28, 2016

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glgpu[0].GLName="Intel(R) HD Graphics 5500"

glgpu[0].GLVendor="NVIDIA Corporation"

Your drivers are seriously messed up.

Nvidia does not make drivers for Intel GPUs.

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New Here ,
Jan 29, 2016

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Dear Chris,

thank you for your reply. I looked it up but my drivers are working fine. It is the sniffer that is unable to recognize the correct drivers. My "Intel(R) HD Graphics 5500" has an Intel driver and my "GeForce 840m" one from nVidia. Both are up to date (newest Versions - checked today) and the OS is a clean reinstall (not some old messy OS). So how can I tell Photoshop to use the correct ones? (As I already mentioned: Illustrator - and all the other CC-Programs do not have any problems...)

Thanks in advance!

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Adobe Community Professional ,
Jan 29, 2016

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GeoForce GPU not detected

1)Right click on desktop and choose "NVIDIA Control Settings"

2)Look at left panel,under

3D Settings --> Manage 3D settings

now you have 2 tabs GLOBAL SETTINGS and PROGRAM SETTINGS.

Under GLOBAL SETTINGS tab under "Preferred graphics processor" choose "High Performance NVIDIA processor". Don't change any other details on that tab.

Now,under PROGRAM SETTINGS tab

click the button ADD which will ask you to browse the program you want.

Add sniffer.exe and Photoshop.exe (from C:\Program Files\Adobe\Adobe Photoshop CC 2015).

choose the ".exe" file and click OK,the under "select the preferred graphics processor for this program" choose "High performance NVIDIA processor".

Click OK(if there is any) to save the changes and you're done.

Next time when you open Photoshop it will run by NVIDIA card.

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New Here ,
Jan 29, 2016

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Hello gener7,

thank you for your quick and detailed response. Unfortunately I already tried this and it didn't work. It makes no difference if I choose the Intel or the nVidia graphics (of course for the sniffer and the program). The only thing that helps is disabling the dedicated graphics (in the device manager) before starting PS but seriously, that CANNOT be the way to run a professional program without errors... When I decide to use the integrated graphics for sniffer and PS the sniffer protocol has no problems with the drivers but still the graphic processor doesn't work (only with the dedicated graphics disabled).

BTW: The error occurred only after updating PS in late December... I never had any problems with PS before and I use it quite a lot (well I have to... I have to work with it...)

Thanks in advance. Any suggestions are welcome!

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Adobe Community Professional ,
Jan 29, 2016

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Sorry to hear it didn't work.

I'll leave it open to better ideas.

Gene

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New Here ,
Jan 29, 2016

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If I decide to use the integrated graphics PS will not get confused with the drivers. I get to following result:

NumGLGPUs=1

NumCLGPUs=2

glgpu[0].GLVersion="3.0"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=1024

glgpu[0].GLName="Intel(R) HD Graphics 5500"

glgpu[0].GLVendor="Intel"

glgpu[0].GLVendorID=32902

glgpu[0].GLDriverVersion="10.18.15.4256"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="Intel(R) HD Graphics 5500"

glgpu[0].GLRendererID=5654

glgpu[0].HasGLNPOTSupport=1

glgpu

BUT: The graphic processor is still grayed out ...

@gene7

Thanks for your help!

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Community Beginner ,
May 09, 2016

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I don't know if there was a solution to this problem.. I was searching the WEB there and back, but I did not find anything... finally I tried to run photoshop cc 2015 in Windows 7 compatible mode, and it solved the problem. PS CC showed the right video card in the performance menu... probably it will help Adobe to solve this issue...

Br, LX

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New Here ,
Feb 13, 2018

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Hi!
I was having the same problem but with photoshop cc 2018 and this is the solution i have found:
Right click on desktop icon and Run compatibility troubleshooter, check the answers with nearest to my problem and this automactically figured out the problem at the first attempt.

Now i will discribe my answers to the check boxes:

1.- What problems do you notice? = I dont see my problem listed
2.- Which version of windows did this program wor on before? = I dont know
3.- Test compatibility settings for the program = test the program (automatically set for windows vista)

and then, I checked: Yes this solved the problem. Saved the settings for the program.

Thats all, hope it helps

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New Here ,
Feb 15, 2018

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To run the correct troubleshooter (Using Adobe Photoshop CC 2018) you have to go to:

1. Control Panel

2. Search "Troubleshoot" and click it

3. Under programs click "Program Compatibility Troubleshooter"

4. Click "Next"

5. Select "Adobe Photoshop CC 2018" from the list

6. Do whatever it asks after that

7. Click "Save Changes"

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New Here ,
Jun 27, 2018

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Guys, its easy, I solved it in seconds, (this is for nVidia users) Just open up control panel, then go to manage 3d settings, select Adobe photoshop as application and then scroll down till you find, OpenGL rendering GPU and change it from auto to whatever GPU you have.

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