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"Use graphics processor" greyed out

Community Beginner ,
Jul 07, 2018

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Hi all, when I go into settings and try to check "use graphics processor", it's greyed out. It's been fine the last few days, I think the only thing I did in between it working and the day it stopped working was download malwarebytes and restart my computer.

-Photoshop is up to date -graphics card driver is up to date

I went into the NVIDIA settings to make sure PS was using the right graphics card, I've reinstalled my graphics card drivers (even the display adapter itself) and I've done that "useoldGPU" edit in the registry and set it to 1.

Still, everything is greyed out. I need muh scrubby zoom, someone please help..

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"Use graphics processor" greyed out

Community Beginner ,
Jul 07, 2018

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Hi all, when I go into settings and try to check "use graphics processor", it's greyed out. It's been fine the last few days, I think the only thing I did in between it working and the day it stopped working was download malwarebytes and restart my computer.

-Photoshop is up to date -graphics card driver is up to date

I went into the NVIDIA settings to make sure PS was using the right graphics card, I've reinstalled my graphics card drivers (even the display adapter itself) and I've done that "useoldGPU" edit in the registry and set it to 1.

Still, everything is greyed out. I need muh scrubby zoom, someone please help..

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Adobe Community Professional ,
Jul 07, 2018

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You installed the video card driver from the NVIDEA site?

What operating system are you using?  If Windows, check update history and look for times that correlate with the start of the problem.  Major Windows updates can be particularly problematic, arbitrarily installing generic drivers over drivers that were working just fine.

Try opening Photoshop while holding down the Shift key, which will force it to ignore all third party plugins and extensions.

If stuck, open Photoshop and go Help > System Info > Copy and paste here.

Good luck

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Community Beginner ,
Jul 07, 2018

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I installed the driver straight from the Geforce experience application.

I'm using windows, and in the past have had problems with the updates- just looked at the recent updates and there were no major ones.

Only recent thing was 2 windows defender antivirus updates in the past day but I'm not sure if those have anything to do with it??

Tried opening using shift, still not working correctly. 😕

Here's the system info~

Adobe Photoshop Version: 19.1.5 20180604.r.346 2018/06/04: 1175273  x64

Number of Launches: 33

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17134.1

System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 2400 MHz

Built-in memory: 8039 MB

Free memory: 4991 MB

Memory available to Photoshop: 7339 MB

Memory used by Photoshop: 68 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

The GPU Sniffer crashed on 7/7/2018 at 10:05:28 PM

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=-140, left=1920, bottom=910, right=3600

OpenGL Drawing: Disabled.

OpenGL Allow Old GPUs: Not Detected.

No GPU information available

License Type: Subscription

Serial number: 96040950167887500327

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\bijou\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  C:\, 237.5G, 41.6G free

  E:\, 931.5G, 422.8G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: not set

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342

   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOwl.dll   Adobe Owl   5.2.11  

   AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.109.46827  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619

   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924

   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924

   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342

   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6  

   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000

   ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342

   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

   Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342

   BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342

   boost_date_time.dll   photoshopdva   11.1.0  

   boost_filesystem.dll   photoshopdva   11.1.0  

   boost_signals.dll   photoshopdva   11.1.0  

   boost_system.dll   photoshopdva   11.1.0  

   boost_threads.dll   photoshopdva   11.1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342

   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.3.0  

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaudiodevice.dll   photoshopdva   11.1.0  

   dvacore.dll   photoshopdva   11.1.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   11.1.0  

   dvamediatypes.dll   photoshopdva   11.1.0  

   dvametadata.dll   photoshopdva   11.1.0  

   dvametadataapi.dll   photoshopdva   11.1.0  

   dvametadataui.dll   photoshopdva   11.1.0  

   dvaplayer.dll   photoshopdva   11.1.0  

   dvatransport.dll   photoshopdva   11.1.0  

   dvaui.dll   photoshopdva   11.1.0  

   dvaunittesting.dll   photoshopdva   11.1.0  

   dynamiclink.dll   photoshopdva   11.1.0  

   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   igestep30.dll   IGES Reader   9.3.0.113  

   imslib.dll   IMSLib DLL   10.0.0.22  

   JP2KLib.dll   JP2KLib 2017/10/31-01:22:04   79.268591   79.268591

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

   LogSession.dll   LogSession   7.4.1.109.46827  

   mediacoreif.dll   photoshopdva   11.1.0  

   MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2018   19.1.5  

   Plugin.dll   Adobe Photoshop CC 2018   19.1.5  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.5.0.87  

   PSArt.dll   Adobe Photoshop CC 2018   19.1.5  

   PSCloud.dll                                                   1.0.0.1  

   PSViews.dll   Adobe Photoshop CC 2018   19.1.5  

   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526

   SVGRE.dll   SVGRE   79.586793   79.586793

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   19.0.0.0  

   WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   3D Studio 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Accented Edges 19.1.5 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 19.1.5 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 19.1.5 - from the file “Filter Gallery.8bf”

   Average 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Average.8bf”

   Bas Relief 19.1.5 - from the file “Filter Gallery.8bf”

   BMP 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 10.4 - from the file “Camera Raw.8bi”

   Camera Raw Filter 10.4 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 19.1.5 - from the file “Filter Gallery.8bf”

   Charcoal 19.1.5 - from the file “Filter Gallery.8bf”

   Chrome 19.1.5 - from the file “Filter Gallery.8bf”

   Cineon 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Cineon.8bi”

   Clouds 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Clouds.8bf”

   Collada 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Color Halftone 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 19.1.5 - from the file “Filter Gallery.8bf”

   CompuServe GIF 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Conté Crayon 19.1.5 - from the file “Filter Gallery.8bf”

   Craquelure 19.1.5 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 19.1.5 - from the file “Filter Gallery.8bf”

   Crystallize 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Cutout 19.1.5 - from the file “Filter Gallery.8bf”

   Dark Strokes 19.1.5 - from the file “Filter Gallery.8bf”

   De-Interlace 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Dicom 19.1.5 - from the file “Dicom.8bi”

   Difference Clouds 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Clouds.8bf”

   Diffuse Glow 19.1.5 - from the file “Filter Gallery.8bf”

   Displace 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 19.1.5 - from the file “Filter Gallery.8bf”

   Eazel Acquire 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “EazelAcquire.8ba”

   Entropy 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Export Color Lookup Tables 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Export3DLUT.8be”

   Extrude 19.1.5 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “FastCore.8bx”

   Fibers 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Film Grain 19.1.5 - from the file “Filter Gallery.8bf”

   Filter Gallery 19.1.5 - from the file “Filter Gallery.8bf”

   Flash 3D 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Fresco 19.1.5 - from the file “Filter Gallery.8bf”

   Glass 19.1.5 - from the file “Filter Gallery.8bf”

   Glowing Edges 19.1.5 - from the file “Filter Gallery.8bf”

   Google Earth 4 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Grain 19.1.5 - from the file “Filter Gallery.8bf”

   Graphic Pen 19.1.5 - from the file “Filter Gallery.8bf”

   Halftone Pattern 19.1.5 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 19.1.5 - from the file “HDRMergeUI.8bf”

   HSB/HSL 19.1.5 - from the file “Standard MultiPlugin.8bf”

   IFF Format 19.1.5 - from the file “Standard MultiPlugin.8bf”

   IGES 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Ink Outlines 19.1.5 - from the file “Filter Gallery.8bf”

   JPEG 2000 19.1.5 - from the file “JPEG2000.8bi”

   Kurtosis 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Lens Blur 19.1.5 - from the file “Lens Blur.8bf”

   Lens Correction 19.1.5 - from the file “Lens Correction.8bf”

   Lens Flare 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Liquify 19.1.5 - from the file “Liquify.8bf”

   Matlab Operation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “ChannelPort.8bf”

   Maximum 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Mean 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Measurement Core 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MeasurementCore.8me”

   Median 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Mezzotint 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Minimum 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   MMXCore Routines 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MMXCore.8bx”

   Mosaic Tiles 19.1.5 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MultiProcessor Support.8bx”

   Neon Glow 19.1.5 - from the file “Filter Gallery.8bf”

   Note Paper 19.1.5 - from the file “Filter Gallery.8bf”

   NTSC Colors 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “NTSC Colors.8bf”

   Ocean Ripple 19.1.5 - from the file “Filter Gallery.8bf”

   OpenEXR 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 19.1.5 - from the file “Filter Gallery.8bf”

   Palette Knife 19.1.5 - from the file “Filter Gallery.8bf”

   Patchwork 19.1.5 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 19.1.5 - from the file “Standard MultiPlugin.8bf”

   PCX 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “PCX.8bi”

   Photocopy 19.1.5 - from the file “Filter Gallery.8bf”

   Photoshop 3D Engine 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Photoshop3DEngine.8bi”

   Photoshop Touch 19.0 - from the file “PSDX.8bi”

   Picture Package Filter 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “ChannelPort.8bf”

   Pinch 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Pixar 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Pixar.8bi”

   Plaster 19.1.5 - from the file “Filter Gallery.8bf”

   Plastic Wrap 19.1.5 - from the file “Filter Gallery.8bf”

   PLY 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Pointillize 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “PBM.8bi”

   Poster Edges 19.1.5 - from the file “Filter Gallery.8bf”

   PRC 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Radial Blur 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Radiance 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Radiance.8bi”

   Range 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Render Color Lookup Grid 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Export3DLUT.8be”

   Reticulation 19.1.5 - from the file “Filter Gallery.8bf”

   Ripple 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 19.1.5 - from the file “Filter Gallery.8bf”

   Save for Web 19.1.5 - from the file “Save for Web.8be”

   ScriptingSupport 19.1.5 - from the file “ScriptingSupport.8li”

   Shake Reduction 19.1.5 - from the file “Shake Reduction.8bf”

   Shear 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Skewness 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Smart Blur 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 19.1.5 - from the file “Filter Gallery.8bf”

   Solarize 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Solarize.8bf”

   Spaces 19.1.5 - from the file “Spaces.8li”

   Spatter 19.1.5 - from the file “Filter Gallery.8bf”

   Spherize 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Sponge 19.1.5 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 19.1.5 - from the file “Filter Gallery.8bf”

   Stained Glass 19.1.5 - from the file “Filter Gallery.8bf”

   Stamp 19.1.5 - from the file “Filter Gallery.8bf”

   Standard Deviation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   STL 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Sumi-e 19.1.5 - from the file “Filter Gallery.8bf”

   Summation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Targa 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Texturizer 19.1.5 - from the file “Filter Gallery.8bf”

   Tiles 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 19.1.5 - from the file “Filter Gallery.8bf”

   Twirl 19.1.5 - from the file “Standard MultiPlugin.8bf”

   U3D 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Underpainting 19.1.5 - from the file “Filter Gallery.8bf”

   Vanishing Point 19.1.5 - from the file “VanishingPoint.8bf”

   Variance 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”

   Virtual Reality Modeling Language | VRML 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   Water Paper 19.1.5 - from the file “Filter Gallery.8bf”

   Watercolor 19.1.5 - from the file “Filter Gallery.8bf”

   Wave 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Wavefront|OBJ 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”

   WIA Support 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “WIASupport.8li”

   Wind 19.1.5 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “WBMP.8bi”

   ZigZag 19.1.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

(Note: Loading optional plug-ins is currently disabled.)

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\purchaseStock.html”

   com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\index.html”

   New Document  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=2.2.1.30”

   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\purchaseTypekit.html”

   Start  2.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.3.0\index.html?v=2.3.0.58”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

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Adobe Community Professional ,
Jul 08, 2018

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OK, I wasn't very smart there. With GPU Sniffer having crashed, we have no information about what GPU you have, or what its driver version is or what version of OpenGL you have.

If the system and GPU is a few years old, then it might not be liking the most recent NVIDEA driver, and from what you say, it does sound like you have the most recent driver from NVIDEA, so you might need to roll back the driver.  In fact, the short timeline you've mentioned, perhaps resort to System Restore.  Have a look at see what restore points available, and what affect it will have.

A quick Google with Malwarebytes causing Photoshop to crash, brings up some relevant looking hits so do something about that.  System Restore might be the safest way to completely get rid.

Disable GPUSniffer.exe (do the usual rename to .BAK sort of thing) so you can at least get into Photoshop.

Check out the GPU FAQ and Troubleshooter pages, but note, a lot of the advice on those pages is dependant on you being able to open Photoshop, so a catch 22, unless you disable GPU Sniffer.

Photoshop graphics processor (GPU) card FAQ

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

There's some stuff for you to look at there.  We used have the perfect person for trouble shooting stuff like this in Development Team Senior Computer Scientist (a bit of a mouthful that ) Chris Cox post here, but he has since left Adobe, sadly for us.

Good luck, and if you do get it fixed, please come and give us a heads up.

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Adobe Community Professional ,
Jul 08, 2018

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Hi

If your PC has previously worked then your aim is to get your PC back to where you were previously. Then you can apply updates and changes in a controlled way and see what is breaking it.

You mention making a registry change. If it has not worked then put it back the way it was.

The GPU sniffer runs tests of the GPU and reports the results to Photoshop. If the sniffer crashes or reports a failure, Photoshop displays an error message indicating that it has detected a problem. Photoshop disables the Use Graphics Processor option in the Performance panel of the Preferences. On subsequent launches, the message doesn't appear.

If you correct the problem, either by updating the driver or replacing the video card, the sniffer will report a success on the next launch and the Use Graphics Processor option is re-enabled.

Have you had a GPU driver update? If so, try rolling back.
Do you have two GPUs - if so then read section 7&8 here carefully Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Dave

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Community Beginner ,
Jul 08, 2018

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So I tried to do the system restore but when I click on it nothing happens. Is there a different way to do this?

Also just to be clear- I installed the recent NVIDIA driver after the problems started happening so I'm not quite sure if that's part of the problem or not 😕

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Community Beginner ,
Jul 08, 2018

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I should probably also note that yesterday as well as right now, when I restart my computer it crashes right away with the error fltmgr_file_system...

I'm just going to reset my computer, hopefully this fixes the problem! Probably should've done this earlier.

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New Here ,
May 06, 2019

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i got the same problem where "Use Graphics Processor" was greyed out. Apparently you only have to add Adobe Photoshop to "Games" > SCAN LOCATION

like the below

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New Here ,
Mar 28, 2020

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this worked for me. bless

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New Here ,
Apr 04, 2020

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Awesome, this worked. Just to add for clarification, after adding the path, click scan which is what I did. Thank you!

 

Update: Actually, it did not work! BUT I realized why I thought it was working, because after adding the path, I directly opened the Photoshop instead of how I usually open it up which is through the Lightroom workflow. And so, the – real workaround – is to open Photoshop directly and you will see that the Scrubby Zoom will be there and your “Use graphics processor” won’t be grayed out. There is no need to add the path in NVIDIA. For some reason, if you open Photoshop via a Lightroom selected photo (using “Edit in Adobe Photoshop …” option) then it seems to open Photoshop without recognizing the graphics card. Lightroom development team needs to fix this and I hope they read this comment. I hope this helps.

 

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New Here ,
Jul 14, 2020

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I could seriously kiss you.  

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New Here ,
Jul 14, 2020

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😊👍 I'm glad to hear it was helpful.

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