"We can't verify your subscription status"

[MartinBarnesCreative]

Updated Photoshop to newest version last night, booted it up today to use and I get the "We can't verify your subscription status" message, and today will be the last day of my subscription...

Illustrator also updated at the same time and not affected; iMac is online etc. signed into CC.

Tried the uncheck automatic date and time, rebooted Photoshop, re-check automatic date and time while online; doesn't work...  Shut down computer, restarted; no improvement.

Subscription is definitely valid as you took £50 out of my account a week ago.

[davescm]

Have you tried signing out from the CC desktop app and then signing back in again?

Dave

[MartinBarnesCreative]

Hi Dave - Yep, just forgot to list that one!

[davescm]

Hi

Have a look down this thread (not just at the top answer) it has some steps specific to Macs

https://community.adobe.com/t5/after-effects/we-can-t-verify-your-subscription-status/m-p/10930744

Dave