"We can't verify your subscription status"

New Here ,
Mar 12, 2021 Mar 12, 2021

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Updated Photoshop to newest version last night, booted it up today to use and I get the "We can't verify your subscription status" message, and today will be the last day of my subscription...

 

Illustrator also updated at the same time and not affected; iMac is online etc. signed into CC.

 

Tried the uncheck automatic date and time, rebooted Photoshop, re-check automatic date and time while online; doesn't work...  Shut down computer, restarted; no improvement.

 

Subscription is definitely valid as you took £50 out of my account a week ago.

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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Have you tried signing out from the CC desktop app and then signing back in again?

Dave

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New Here ,
Mar 12, 2021 Mar 12, 2021

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Hi Dave - Yep, just forgot to list that one!

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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Hi

Have a look down this thread (not just at the top answer) it has some steps specific to Macs

 

https://community.adobe.com/t5/after-effects/we-can-t-verify-your-subscription-status/m-p/10930744

 

Dave

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