Re: Photoshop 2012

New Here ,
Apr 17, 2021 Apr 17, 2021

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I have a NVIDIA GPU also and PS 2021 keeps dumping it. When I uninstall and reinstall it, it works for a while. But the next time I open it, it doesnt recognize the GPU again and says the problem is with my display driver. That driver is the most up to date for Windows. I upgraded to thge newest version of windows recently and thats when the problem started. I cant find an alt driver for the display driver. All my hardware shows working properly. I cant use the scrubby zoom feature.

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Adobe Community Professional ,
Apr 19, 2021 Apr 19, 2021

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What specific NVIDIA graphics card do you have?

 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Apr 25, 2021 Apr 25, 2021

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GeForce RTX 2070 with MaxQ Design driver version 462.31

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New Here ,
Apr 25, 2021 Apr 25, 2021

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FYI - if I uninstall the latest version of PS, and reinstall, the first use detects the display driver, but a couple hrs later or if I turn my computer off, the next use it won't detect the GPU. 

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Adobe Community Professional ,
Apr 19, 2021 Apr 19, 2021

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The requirements have increased for the newer versions of Photoshop. It could be that your graphics card does not meet this requirements:

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Apr 25, 2021 Apr 25, 2021

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So here's what's happening:

 

1. If I uninstall and then reinstall PS2021, the GPU is detected, but only on initial use. After that, it doesn't detect the GPU.

2. If I run PS2021 normally and the GPU isn't detected, I "reset all preferences" and exit, and when I reopen PS2021 it detects the GPU, but only until I close the program again. Upon reopening, it doesn't redetect the GPU.

3. I've changed the program's graphics prefs to use the NVIDIA card only. No difference.

4. I added both PS2021 and Sniffer.exe to the graphics card uses. No difference.

5. The NVIDIA GeForce GXT2070 with Max Q is one of the more minimal cards supported, but it is supported.

6. I've followed every troubleshooting process in all the links you sent. No difference.

7. For some reason - PS2021 can and does detect my graphics card, but only for a single use of the program, then won't recognize it again without a preference reset. This has never been an issue before the latest version of PS.

 

I've come to the conclusion that it is a Photoshop problem with not redetecting the card.

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New Here ,
Apr 25, 2021 Apr 25, 2021

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New Here ,
Apr 25, 2021 Apr 25, 2021

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Sorry for so many replies.

 

Anyway, I uninstalled the latest version of PS2021 and reinstalled the prev version, 22.3.0, and that cured the problem. I have my GPU use back every time I open it. Obviously there is a problem with the code in the newer version that wont recognize the GPU each use.

 

I just can't upgrade unless the bug is fixed. That's fine.

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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Or the latest PS outmodes your graphics card - if it is at the minimal threshold.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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