Recent Files Thumbnails Not Showing In Photoshop

Explorer ,
Apr 24, 2021 Apr 24, 2021

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Running Photoshop CC 22.3.1

Can't get the Recent Files to display.

Went to Edit Preferences General but there is no "Show Recent Files Workspace..." box to check.

Am stymied as to how to get the recent files panel back.

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correct answers 1 Correct Answer

Explorer , May 07, 2021 May 07, 2021
Adobe support had me go all the way back and install version 21.2.7That fixed the problem.Now the question is what version to use since all newer updates tout the "improvements, issues, bug fixes, etc."

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Adobe Community Professional ,
Apr 24, 2021 Apr 24, 2021

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Screen Shot 2021-04-24 at 6.01.34 PM.png

Try the Restore Default Workspaces button.

Then check that the Recent files is 50 or more:

Screen Shot 2021-04-24 at 6.07.55 PM.png

 

 

Then click the Home button to see your recent files.

Screen Shot 2021-04-24 at 6.05.28 PM.png

 

 

 

 

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Explorer ,
Apr 24, 2021 Apr 24, 2021

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Thank you gener7.  Am on Windows 10 machine.

Tried your suggestion.  No luck.

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Adobe Community Professional ,
Apr 24, 2021 Apr 24, 2021

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Ok. Try opening an image on your computer and then try the Home icon and select Home on the left side. The file you opened and closed should now be a thumbnail in that screen.

 

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Explorer ,
Apr 24, 2021 Apr 24, 2021

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gener7 - Thank you again for the suggestion.  Again, no luck.

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Adobe Community Professional ,
Apr 24, 2021 Apr 24, 2021

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Ok, let's try a Preference Reset:

reset prefs 2020.png

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Explorer ,
Apr 24, 2021 Apr 24, 2021

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Thank you once again!  Tried that yesterday.  No luck.

Perhaps an uninstall is needed?

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Adobe Community Professional ,
Apr 24, 2021 Apr 24, 2021

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Yes, do that through the CC Desktop app. Be sure to check the option to keep your settings.

 

Install 22.3 instead 22.3.1 It's under "Other versions"  Click that 3 dot menu. Do not update to 22.3.1 yet.

Screen Shot 2021-04-24 at 8.01.02 PM.png

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Adobe Community Professional ,
Apr 24, 2021 Apr 24, 2021

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So I did the same because 22.3.1 was not detecting my video card. It's all good now. 22.3.1 is buggy on my end and I won't touch that update. What I did is called "downgrading" or "rolling back".

 

I hope 22.3 works for you, Chaz. It's evening here, so I won't be going anywhere. 🙂

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Explorer ,
Apr 24, 2021 Apr 24, 2021

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Followed instructions.  Now running 22.3.0  No luck again.

Thank you very much for your suggestions.  Appreciated.

Signing off for tonight and will investigate further tomorrow (not that I really need the Recent File Panel - just annoys me when things don't work as expected.)

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Adobe Community Professional ,
Apr 25, 2021 Apr 25, 2021

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Hi Chaz

I know that feeling. At this point I would say sign out of the Creative Cloud app, reboot and sign in. If this fails you can start a chat with Adobe Support.A good agent can remotely look at the problem.

Screen Shot 2021-04-25 at 12.13.19 PM.png

 

Use this link : https://helpx.adobe.com/contact.html

-Click the chat icon at the bottom right of the page to open a chat session
-The chat icon looks like '3 dots inside a circle' at the lower right
-Type AGENT into the chat window to connect directly to a person

 

Make sure you do not have an ad-blocker running and that you "Allow Cookies" or you may not see the chat icon. 

(instructions courtesy of davescm)

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Thanks for your continuing suggestions.

1.  Signed out and back in on CC.  No change.

2.  Initiated chat.  Agent had me update NVIDIA driver.  No change.

 

No further troubleshooting attempted yet.

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New Here ,
May 07, 2021 May 07, 2021

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Sadly same trouble for me too. Anything no helps =(

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Explorer ,
May 07, 2021 May 07, 2021

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Adobe support had me go all the way back and install version 21.2.7

That fixed the problem.

Now the question is what version to use since all newer updates tout the "improvements, issues, bug fixes, etc."

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Adobe Community Professional ,
May 07, 2021 May 07, 2021

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I'll mark that as the correct answer. Glad you finally got it resolved.

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Explorer ,
May 07, 2021 May 07, 2021

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Interesting info about my issue:

1.  Adobe tells me there is a known issue where Photoshop does not recognize the GPU and their engineers are working on this - hence my problem.

2.  However, I have 3 Windows 10 laptops running the latest version 22.3.1 except for the machine I reverted back to 21.2.7 today.

One of the other laptops recognizes the GPU and runs the Recent File thumbnails as expected.

The other laptop does not recognize the GPU but also runs the Recent File thumbnails as expected.

All-in-all a strange anomaly...

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New Here ,
May 07, 2021 May 07, 2021

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Thank you so much! It helps!

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