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refund

New Here ,
Sep 24, 2020

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how do I get refund?

I haven't downloaded or used the program ever since I subscribed for the free trial.

I didn't use the free trial either.

I'm so upset for its automatic two month's credit card payment.

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refund

New Here ,
Sep 24, 2020

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how do I get refund?

I haven't downloaded or used the program ever since I subscribed for the free trial.

I didn't use the free trial either.

I'm so upset for its automatic two month's credit card payment.

TOPICS
How to

Views

30

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Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 24, 2020 0
Adobe Community Professional ,
Sep 24, 2020

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The first thing to do is to cancel the subscription to even be eligible for refund. Not downloading/using does not matter. For refund rules, refer the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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