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Render flame greyed out

New Here ,
Jul 10, 2020

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Hello all!

 

I have just replaced my MacBook Pro original harddrive with an SSD drive. When having the original hard drive installed, I can see and apply the render flames. When having installed the SSD, I cannot see it anymore, because it's greyed out (and some other options).

 

Can somebody help me? I really need the render flames option for executing my work.

 

Many thanks in advance!

 

Kind regards,

Danny

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Mac, Performance, Problem or error

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Render flame greyed out

New Here ,
Jul 10, 2020

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Hello all!

 

I have just replaced my MacBook Pro original harddrive with an SSD drive. When having the original hard drive installed, I can see and apply the render flames. When having installed the SSD, I cannot see it anymore, because it's greyed out (and some other options).

 

Can somebody help me? I really need the render flames option for executing my work.

 

Many thanks in advance!

 

Kind regards,

Danny

Topics

Mac, Performance, Problem or error

Views

81

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Adobe Community Professional ,
Jul 10, 2020

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Hi

What version of Photoshop do you have, have you checked in preferences to make sure Photoshop is detecting your GPU and that OpenCL is enabled

2020-06-19 09_33_25-Preferences.png

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New Here ,
Jul 10, 2020

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Hi Ged,

 

I am using 21.2.0 Release.

 

Yes, I tried to do so, but the graphics processor is not detected.Screen Shot 2020-07-10 at 21.43.37.pngScreen Shot 2020-07-10 at 21.44.29.png

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Adobe Community Professional ,
Jul 10, 2020

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Try these methods:

 

If you already have Use Graphics Processor checked, for some reason if you go to Filter>Render>Lighting Effects and run that, the Filter>Render Flame, Picture Frame and Tree filters will start working.

 

If not, try this:

File > New (make a new file)
3D menu > New Mesh from Layer > Postcard
When your layer is created, try Filter > Render > Tree If it works, close the file.
When you open a new or existing file. Filter > Render >Tree, Flame and Frame should now be active.

 

 

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Adobe Community Professional ,
Jul 10, 2020

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One other thing, when you open Energy Saver in your Preferences, do see the Automatic Graphics Switching checked on? It means you have a high-performance and an energy saving card. You want to force Photoshop to use the High Performance card.

See this note: https://support.apple.com/en-us/HT202043

 

If that's not the case, reset your preferences so that the graphics card evaluator can be run. Hopefully it detects your card.

Reset Prefs CC 2015.png

 

Finally if you cloned your Adobe software to your new SSD via copy or Time Machine, uninstall and reinstall Photoshop.

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New Here ,
Jul 10, 2020

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Hi!

 

Thanks for the suggestions. I did all of the above, but nothing helped. Even more, almost all of the 3D menu also is greyed out. 

 

The strange thing is, render flames worked with the original hard drive. Not with the new SSD in. 

 

So, it can work, because it did. I did the hard disk swap again yesterday and I could see the differences. What I mean to say is, that is seems not to be dependent on the version of Photoshop.

 

Do you have other suggestions?

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Adobe Community Professional ,
Jul 12, 2020

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I've gone from HDD to SSD on my Macbook Pro and never experienced this problem.

If you know the make and model of your graphics card you can try to contact the maker to see if there are MacOS drivers. You also contact Apple to see if they can suggest something.

 

Also your plan allows you to install earlier versions. Click on the three dot menu in your Creative Cloud Desktop app, then"other versions". It's all I can think of at this point.

 

Screen Shot 2020-07-12 at 12.30.14 PM.png

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New Here ,
Jul 13, 2020

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Thanks again!

 

When going from HDD to SDD, I started from scratch. So I didn't do a clone action for this. Perhaps, here something went wrong.

Now, I have formatted the SSD and am trying to do the same, but now with cloning. Let's see if this will work.

I'll keep you posted on this (and hope this will work)!

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Adobe Community Professional ,
Jul 13, 2020

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Thanks, and best of luck!

 

Gene

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