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Render Video from Photoshop wrong poster frame

Explorer ,
Mar 18, 2021 Mar 18, 2021

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Using latest Windows, latest Photoshop

 

I rendered a timeline video from Photoshop and in Windows, the Preview of the file shows a frame other than frame one. I get frame 7 or on other exports, even further on. 

 

I'm trying to embed into Storyline and even there it shows that odd frame when the video is on stand by, before the user clicks to play it. How can I set it to show frame 1?

 

I tried opening in Media Encoder and Premiere Pro and exporting and it makes no difference.

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Adobe
Community Expert ,
Mar 18, 2021 Mar 18, 2021

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Correct me if I'm wrong, but it sounds like you are happy with the video exported out from Photoshop but are unhappy with the preview image of the video displayed by other programs and/or your operating system.

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Explorer ,
Mar 18, 2021 Mar 18, 2021

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Yes, that's correct. For example when I hit play in Storyline, it suddenly jumps to the beginning and plays from there but the preview is frame 7.

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Explorer ,
Mar 18, 2021 Mar 18, 2021

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Upon inspecting the exported video in Premiere, it's actually :15 longer than it should be.

I'ts 5 seconds in Photoshop, but the exported mp4 is 5:15.

 

And my animation has that part flying up from frame one and the exported mp4 has one second of stillness before it animates. Then :15 of stillness at the end instead of the one second I designated in Photoshop.

 

 

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